Wetzel Honda
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Customer Reviews of Wetzel Honda
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4 reviews
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Do not trust this dealership for diagnostic or repair work.
by Customer on 04/05/2025My girlfriend's Honda Civic Hybrid was experiencing charging issues, and the battery light came on. She had a used car warranty through another dealership, and the vehicle was sent to this dealership for diagnostics (the only reason it was… taken here). Their mechanic concluded that the Battery Control Module (BCM) needed replacement, claiming it was not communicating. I specifically and repeatedly asked if all power, ground, ignition, data link, and wake signals at the BCM were properly tested. The service writer assured me multiple times that these checks were completed. Based on that assurance, we authorized the $1,500 replacement of the Battery Control Module. We were required to pre-pay for the part before it could be ordered. After installation, the issue persisted — the new Battery Control Module still would not communicate. At that point, we were told that there was now an open wire in the Data Link High circuit, and that the solution required replacing a harness costing $2,500–$3,000. As a skilled mechanic, I found this diagnosis questionable. The odds of two separate failures both causing the same communication issue seemed unlikely. I requested that the original Battery Control Module be placed back in the vehicle. I then took the car to my shop. Within a few hours, I discovered the real problem: the BCM was not receiving two essential power feeds from a relay (MCM Relay 2) located in the hybrid battery compartment. This relay, in turn, was not powered due to a corroded wire between a 7.5-amp fuse in the hybrid fuse box at the front of the car and another relay (MCM Relay 1, which powers MCM Relay 2). Once I supplied temporary power to the relay, the hybrid system started charging properly. I reinstalled the original Battery Control Module the next day, and the system continued to function properly. It is obvious that the module won't communicate without proper power. When I called the dealership and explained their diagnostic oversight — namely, that they had not verified the power feeds as they claimed — they refused to refund the cost of the module or the labor, citing their policy of "no refunds on electronic components." However, we only authorized the replacement because we were repeatedly assured that all relevant diagnostics had been performed. That assurance turned out to be false, whether by negligence or intentional misrepresentation. This experience shows a clear lack of proper diagnostic procedure and accountability. I strongly caution others against using this dealership for service or repair work.2023 Honda Civic Sport
by Mbroyles10 on 05/23/2023Bought a new Civic from Buddy at Wetzel Honda and it was a great experience, Very personable and professional salesman. 10/10 would recommend to friends and family.Best Honda Dealer in Indiana.
by TopGsss on 04/25/2023I had an absolutely amazing experience working with Wetzel Honda! Honestly, the best dealership I’ve ever worked with. They are all very professional, extremely helpful and just pleasant all around. I worked Dillon and I couldn’t say enough… kind things. Oh, and I love the car!Shady, slippery finance dept
by chriskworthy on 01/31/2012updated 06/10/2025I liked my sales guy, but the finance guy was shady, and was trying to gloss over details that were very significant. They kept me there for 3 hours "printing paperwork" while politely chatting, but didn't seem to be efficient until they… wanted the papers signed...then they were being verrrry quick and slimey.
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