Andy Mohr Ford
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Customer Reviews of Andy Mohr Ford
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Not worth your time: shrewd salesmen and an overall lazy, unhelpful staff
by startup on 12/27/2016updated 01/04/2017TL;dr: Their sales service system has no respect for other peoples times, and it seems they play games with customers. I worked on emailing back and forth with a sales guy, Chad Ware, for quite some time, deciding out of 5 dealerships… to go with this one. Big mistake. I had already decided on a car all I had to do was test drive and sign. Andy Mohr literally had to do minimal work and give a base amount of respect any paying customer deserves. I went in, gave the receptionist 2 names of people who could help Chad Ware had someone waiting for him. So we waited for the second person. After 15-20 mins, we asked the receptionist to try her again. She realized after 20 mins of wasting our time, that the person had the day off. So she called Chad. After another 10-15 mins, we ask the receptionist again, and it took her 5 minutes to realize Chad was right there. Chad was sitting at the couches next to us with another customer, waiting on her to do something, meanwhile doing something on his phone. So, Chad asks us a few questions and then goes to get the car for a test drive. After 30 minutes, he came in, laughed, and said I couldnt find the car!...can you believe that? I couldnt find the car!. Instead of utilizing a car alarm button to locate the car (or better yet having it ready since wed told him wed be there that day), he wasted 1 hour of our time (I had 3 other people with me)!!! We complained, and with a bland reception of Chad and the receptionist looking around like they didnt understand what to do because it clearly wasnt a problem for them that they wasted our time, we left. The same night, we went to another dealership, met people who warmly attended to us right away, and within 1 hour, I had test-driven and bought my new car. Your loss, Andy Mohr.Buyer Beware
by Deadawakening on 09/28/2016We purchased a used vehicle. Andy Mohr Ford did not fix anything we were told they would fix for us at purchase. If you don't get it in writing they will claim it was an As-Is deal and not their problem, I didn't buy a warranty. The BBB… woudn't even help us out. The salesman was all in, telling us they would get a tire pressure sensor and the air conditioning fixed for us, when we were purchasing. They didn't fix either and claim the vehicle was sold As-Is. Beware of what you think you are purchasing from them...What's To Like?
by SeniorCitizens on 08/18/2016If youre in the market for a new car and you like dealing with people who ignore your requests, and you like to be accused of things that you didnt do, and if you enjoy the people showing you the features of your car, like the windshield… wipers, to run them without the water spray (it can scratch the glass among other things), and if you like to be given documents to sign that have been crossed out, and incorrectly filled out, like omitting a number from your VIN, and if you like being misled, or not receiving an item ordered for you, then Andy Mohr Ford is the place you should go for your new car.Warranty
by CarBuyer42017 on 08/17/2016Rating is actually -1 star. I bought cars from Andy for years. My third car A chevy cobalt they fought with me over every warranty issue trying to find any reason not to honor it. My second was a F-150 which started to rust on the front… bumper before 36,000 miles. They told me it was due to rock chips which were concentrated to only the bumper, no where else. Overtime I would bring it up they just wanted to sell me another vehicle. They are not the guys who stand behind their product. My first was a used f-150 with a problem that it had when I bought it. I told them I noticed it and they said bring it back for service and we will fix it. After I came back they apparently had forgotten what they had said. I had finally learned my lesson. They are all about sales. They care nothing about you as a customer. Its pot luck, just hope you do not have any problems.Nightmare of a used car
by notgoingback2 on 05/26/2016Boyfriend bought a used 2007 Chevy Cobalt. One month after buying the brakes needed to be replaced, after three months the battery was having issues and had to replace as it had gotten so low that it actually froze over in November; battery… issues again in March and found out it's because of the "GPS" locator the bank had them install and it was drawing power when the car was off. Andy Mohr claimed they couldn't fix or touch it without the approval of the bank, contacted the bank and they said Andy Mohr is responsible for all repairs on the GPS and they don't need permission since Andy Mohr installed it -- and they want him to pay $100 for a full diagnostic to verify it's that part, even though he showed them the findings on our diagnostic tool. Now, we've figured out that the fuel pump (which had a recall but not in our state?) is cracked, which is going to be a $700+ repair, along with the new battery that was $200. This car is nowhere near worth the trouble it's caused, if he doesn't unhook the battery every night he'll have to jump it in the morning because it will be completely dead. I understand that people who buy used cars get the short end of the stick, but have a little pride in what you sell.Best dealership I visted. GREAT Staff.
by Tuck018 on 12/08/2015updated 01/06/2016Andy Mohr Ford provided me with a fantastic experience when shopping for a car. The whole staff was helpful throughout the whole process. They made me feel comfortable in what was my first time to shop for a car. I would recommend to Andy… Mohr to all of my friends.Very impressed!
by jamiegilbert on 01/02/2016Tremendous service from start to finish. Doug was excellent and helped me settle on a car and a price that was perfect for me and my family's budget. I would thoroughly recommend using Andy Mohr Ford. Doug even delivered the car to my… home address which is something I have never experienced when buying a car before. The follow up service has been very good too! Thanks to Doug and all of the staff!Why buy elsewhere??
by Mc75052 on 12/16/2015Wonderful staff! We traveled from Texas to purchase our car as we had a wonderful experience with our first purchase from this dealership. Not only was everyone exceptional while at the dealership, we were also contacted by multiple… resources to see if we made it home safe. Great customer service and overall experience. Thank you for making car buying so easy.Great Service
by Frontier4606 on 12/11/2015I purchased a Nissan Frontier and Mr. Scott Baker was very helpful and attentive to my needs and concerns about purchasing a new automobile. I appreciate the help as well as the vehicle that I purchased.Great customer service
by Dperry21 on 11/25/2015updated 12/07/2015Doug coello started to talk to me when i first got there and helped me find everything i wanted in a truck, great service between him, Babu Bhuiya and shannon. I would recommend andy mohr. They made it easy to buy a new truckBest dealership experience of my life.
by Maineman8953 on 12/06/2015Unbelievably quick, easy and fair. Would definitely recommend and return.Great Staff!
by Kristian7677 on 11/16/2015updated 12/03/2015Josh helped us purchase our 2016 Ford Escape. The service was great and all of the staff were extremely helpful. We would recommend Andy Mohr to anyone! :)Fillip - F150
by Cfillip on 11/17/2015updated 12/02/2015In October I purchased a F150. The service was great. Bethany Wayne was very good and I would go back to her for my next purchase.Great service, friendly, knowledgeable salespeople
by busylady1 on 11/17/2015I purchased a 2016 Ford Escape S. I started communicating online with Andy Mohr Ford while researching the type of vehicle I was interested in. This saved me a lot of time when I actually went into the dealership. Everyone there was very… informative and helpful. Since my purchase, I have gotten follow up email and phone calls from those who took care of me. I appreciate the good quality of the customer service personal. I also attended the customer appreciation event on November 11. It was fun and informative as well. I am very satisfied overall with the experience.Professional and Personable
by JJSchmidt on 11/13/2015The Ford Escape I purchased is great. I originally came in to get my truck serviced, but after realizing what it would cost to fix, obtaining parts that aren't manufactured anymore, and other future repairs I knew needed to be done, the… staff helped me realize that it was time for a change. Nick Paris was extremely professional, as well as the woman in the service area I dealt with originally and later in the process. When I had remote start and heated seats added, Nick personally drove my Escape to my workplace for me after letting me drive a Mustang for a day and a half. I was not expecting to be treated this well, and I am thankful for how personable everyone throughout my interaction was.Good Salesman
by iamretired4031 on 11/11/2015The sales person he was very pleasant, knowable about the autombile Ford Fusion that I bought. He offered me refreshments, he did not rush me in making a decision. He answered all my questions. I will recommend Scott to every one I know… that buying a FordExcellent Dealership with Awesome Staff!
by Satisfied8621 on 10/31/2015updated 11/12/2015Dave Wilson & his staff Zachary Hillman were awesome! Excellent customer service & patience in dealing with undecided customers! Great experience & I love my MKC!Great service
by Frankchavez on 10/12/2015updated 11/10/2015The Ford Fiesta sedan that I bought it's very excellent, the service was really good, the staff was very helpful Leo Romero did very wellittle he is very nice and very helpful my wife is very happy with her new car, thanks to Leo a lotGreat Sales Rep
by Monty_34 on 10/05/2015updated 11/09/20152015 Edge Sport, Everyone was fantastic. Moustapha was very knowledgeable and friendly. We both wish him success in his endeavors.A positive experience
by rubyred03 on 09/22/2015updated 11/05/2015Our salesman bent over backwards to please. The car was bought for our granddaughter and it was her first car so Mr. Thomas was very patient with us looking at a variety of cars, especially one she could afford. He made the transaction… seamless and the experience a positive one. After getting home and doing some checking on the prices of used Kia Rio's we probably paid $1000 too much. But if the car is durable it will be worth it. Fern Reeves Mike WoodendGreat service.
by ABALL4242 on 10/07/2015updated 11/04/2015Bought a 2015 f150 the salesman was helpful and was able to get a deal worked out.
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