Customer Reviews of Lexus of Merrillville
Review type:
Outstanding Service
by Tom on 11/27/2023Chris in the service dept. Always goes above and beyond to answer any questions about your vehicle and gives you all options to what works best for you and the technicians in back working with service from what I see make sure your car is… 110% before giving it back to you.Nobody does it better!
by Don and Diana Rospond on 10/26/2023One of the numerous advantages of owning a Lexus is the service that goes with it. They always make you feel special from a customer service standpoint and their techs are knowledgeable and courteous.Don and Diana, we're delighted to know that you've had such a positive experience with our service team at Lexus of Merrillville. We strive for excellence in customer care and technical knowledge - thank you for recognizing it!
Very pleased
by Erik J on 09/09/2022I had taken both my car and my mothers in for service. Very friendly and professional. Chris was the gentleman I dealt with and he couldn’t have been nicer. I will absolutely be back next time the cars need service.Thank you for taking a moment to recommend Lexus of Merrillville, Erik. It means a great deal that our commitment to great customer care stood out to you. We will happily pass along your kudos to Chrus. Take care!
Excellent service
by Lexi lexus on 08/27/2022Chris consistently cordial and professional. Service is excellent.Lexi, we're thrilled Chris and the Lexus of Merrillville team deliver consistently excellent care! Thank you for your business and for taking a moment to share - we hope to see you again down the road.
They went beyound their expectations
by Big H on 07/30/2022Top notch service.Thanks for your business and great review! - the Lexus of Merrillville team
Oil change
by Gerry on 05/22/2022Prompt, good price, clean car at the end of serviceThank you for your positive feedback, Gerry!
Rims like new again!!
by L450h on 05/18/2022Excellent service with an extraordinary service team. Highly recommend Lexus of Merrillville. Never disappointed taking my car for service there.We can't ask for better feedback than this! Thank you so much for trusting us with all of your auto service needs.
Prompt!
by Vicki S on 08/16/2021I noticed I may have had an oil leak and called the dealership on a Saturday afternoon and they scheduled me at 7am Monday. They promptly diagnosed my car and I was able to confirm the repairs from my cell phone while I was at work without… having to make a call. I love the courteous service team, convenient communication and clean waiting area.Hi Vicki - We are thrilled that our team made your service experience so convenient and communicative! Thank you for trusting Lexus of Merrillville with your business and your vehicle. We hope to see you again!
Getting it done!!
by John Kiernan on 04/14/2021Excellent customer service from the time of scheduling appointment to exiting service department. Personnel take ownership in responsibilities. Very timely and much appreciated. Kudos to Edgar and entire Team Lexus.Thank you for the wonderful review, John! We are grateful to have you as a customer and so glad to know that you're satisfied with our service. Safe driving this weekend and beyond!
Efficient
by Excellent on 02/25/2021updated 03/03/2021Quick and thoroughThank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Merrillville, and we look forward to your next visit!
Great service
by Michael on 07/24/2020Have never had an issue with service. Felt safe in this age of covid-19 with the environment at LOM. Even the car wash makes me happy!Michael, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The Lexus of Merrillville Team
Always the Right Place to Go
by LL on 07/13/2020Nice and easy.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. The Lexus of Merrillville Team
Service
by Carter on 07/04/2020updated 07/10/2020The service Advisor help me and answered all my questions.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. The Lexus of Merrillville Team
Very pleasant service experience
by Kenneth on 07/02/2020updated 07/09/2020The agent was personable and competent. H also contacted me when the job was completed.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Shannon Travis | Service Manager
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. The Lexus of Merrillville Team
More money, more money
by DrPeggy on 06/26/2020The associate was polite, professional & courteous. Explained current and possibly future needs for vehicle. Social distancing was established.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. The Lexus of Merrillville Team
Great experience
by Michele on 06/19/2020Impressed with the sanitizing process. Great job!Thank you so much for this wonderful feedback, Michele! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Best, The Lexus of Merrillville Team
Nice experience
by Joseph on 06/10/2020Pleasant staffThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. The Lexus of Merrillville Team
Oil Change on Lexus
by Diane on 05/30/2020updated 06/05/2020I always feel well taken care of by Chris. He's always on top of things. Never worry when he's in charge.Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, The Lexus of Merrillville Team
All went well with the visit.
by Frank on 05/28/2020updated 06/03/2020The service dept kept me advised on the progress of the service.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Lexus of Merrillville Team
Best service !!!
by Terrence on 05/28/2020Everyone was friendly and courteous. My service was performed quickly and priced perfect. I've had my Lexus for 10 years and this is the only facility to service my car.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, The Lexus of Merrillville Team
Professional service department
by Satisfied on 05/22/2020Chris Hodges was very professional, inspected the car and informed me what was an immediate concern. I was given a loaner car to use during the repairs.We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Lexus of Merrillville Team
We know that prospective customers are extremely well educated when researching their next vehicle. Lexus of Merrillville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Tom, we're glad to know Chris and our service team at Lexus of Merrillville met your expectations! We always aim for 110% customer satisfaction. Thanks for the positive feedback!
by Lexus of Merrillville on 11/27/2023