Customer Reviews of Lexus of Merrillville
Review type:
Come here for your Lexus!
Happy Lexus owner
by Gary on 03/11/2020Efficient service, helpful employees, interested sales people as wellEverything went great
by Bruce on 03/05/2020Everything went well. Things were done professionally and very organized. Thank youThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Lexus of Merrillville Team
My Lexus of Merrillville Experience
by Alec on 03/04/2020Everyone was extremely helpful, starting from the front of the house all the way back to the service department! All staff members were very knowledgeable and professional! I have never had a better experience than I had at Lexus of… Merrillville!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! -The Lexus of Merrillville Team
Lexus NX300
by Natalie on 03/04/2020It was an easy process. Joe was very knowledgeable about the vehicle and really easy to work with. I couldn't be happier with my purchaseNatalie, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Lexus of Merrillville Team
The dealership, Lexus of Merrillville
by Steve on 03/03/2020Jonathan and Pete were very accommodating during our recent purchase.Thank you for your great review, Steve! We're glad to have Jonathan and Peter on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lexus of Merrillville Team
Great service
by Wallace on 03/01/2020The service and courtesy provided. Edgar is a pleasure to work withThank you so much for your feedback, Wallace. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Edgar. Please let us know if we can ever help you in the future. The Lexus of Merrillville Team
Long-time customer has a very good experience
by Douglas on 02/28/2020Having given Todd a heads up, Edgar was prepared to receive our RX 350 for its scheduled service and evaluate damage to the right hand mirror. He was prompt in advising us that Lexus software updates would require more time and offered the… use of a loaner vehicle if we could return the next day. We appreciated the directness.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. The Lexus of Merrillville Team
Michaile
by Michaile on 02/26/2020Efficient and professional.Michaile, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Lexus of Merrillville Team
Service Surveys
by Bettie on 02/22/2020Prompt attention when I arrive. Very courteous and professional all the way.Bettie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -The Lexus of Merrillville Team
Service at it's best.
by Kenneth on 02/18/2020Chris and Todd are always willing answer any questions I might have. I always feel that I am in good hands.Thank you so much for your feedback, Kenneth. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Chris and Todd. Please let us know if we can ever help you in the future. -The Lexus of Merrillville Team
Servicing for 2011 IS250C & 2017 RX350
by John on 02/14/2020The service departmeng goes out of their way for my wife.At Lexus of Merrillville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Lexus of Merrillville Team
IS250 2008
by Cassandra on 02/11/2020I brought my car in because a loud noise and rubbing coming from the front of car when I brake they kept it next day gave me estimate my car was ready that afternoon. Thank YouThank you for leaving us this great review, Cassandra! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! -The Lexus of Merrillville Team
Gold RX 350 owner
by Minnie on 02/09/2020Quick turnaround of service.Minnie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -The Lexus of Merrillville Team
One of the best car purchase experience
by Fredy on 02/07/2020Joe was very helpful and professional. He made sure the purchase of my car was a very good experience.Thank you so much for your feedback, Fredy. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Joe. Please let us know if we can ever help you in the future. -The Lexus of Merrillville Team
Easy purchase
by Richard on 02/06/2020It was the easiest car purchase that I’ve made. You had the car I wanted and the salesman allowed me to make a decision without any pressure. Dealing with the finance manager was also easy.Richard, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! - The Lexus of Merrillville Team
Happy Service: Happy Customer
by Martha on 02/01/2020Carter is very professional and patient. He takes time to listen and to respond with helpful information. He is the respectful person that I expected after buying a car from Dave Gardner.Thank you for your great review, Martha! We're glad to have Carter on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Lexus of Merrillville Team
Great Customer Service!
by Diane on 01/30/2020Staff is friendly and helpful. On time appointments, and comfortable waiting area.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. - The Lexus of Merrillville Team
Great experience purchasing a used Lexus RX350
by Sally on 01/23/2020No pressure, just facts. Johnathon Vargas knows "everything Lexus" and allowed the vehicles quality to show itself. Johnathon was a pleasure to work with!Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! -The Lexus of Merrillville Team
Service
by Bernard on 01/22/2020How courteous and informative they were while getting service.Bernard, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. -The Lexus of Merrillville Team
NX 300 Service
by Renee on 01/19/2020The service staff is friendly and efficient.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -The Lexus of Merrillville Team
Great Service Team
by Susan on 01/10/2020The Service team is always very friendly. The service is always completed in a timely manner. The advisors are also very knowledgeable answering any questions you may have!Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. -The Lexus of Merrillville Team
We know that prospective customers are extremely well educated when researching their next vehicle. Lexus of Merrillville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Thank you for sharing your experience with us, Gary. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Lexus of Merrillville Team
by Lexus of Merrillville on 03/19/2020