Tom Wood Subaru
Customer Reviews of Tom Wood Subaru
Review type:
Great experience!
by Shirley Nixon on 05/28/2025
Greg took the time to go over all the features of the Subaru Outback before releasing the car to us.We also got a tour of the service department explaining all the services they provided. Also really like the two classes provided free of… charge on orientation of all the features of our Outback.Great place to do business.
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90 reviews
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Subaru Forester purchase
by Alan Whaley on 05/01/2020We had a very good experience overall. The salesman was friendly, professional, straightforward, and pleasant to work with. The dealership is very responsive and professional also.Great trade in
by Choatee on 03/31/2020I worked with Nick Wade for the second time at Tom Wood Subaru. I had a 2018 forester but deep down always wanted the Outback. I was very surprised they were able to give me what I owed on my Subaru and had the Outbacks on sale. The whole… sales and financing process was awesome. I would definitely recommend Tom Wood Subaru if you are trading in your older Subaru for a new one.Great Experience!!!
by KSauce l on 03/31/2020Had a fantastic experience buying my vehicle from Tom Wood Subaru. Nick Wade is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and… was offered a high level of customer service. Highly recommend going to Nick and Tom Wood Subaru if you're in the market for a new or used vehicle. I will be referring friends to him, and definitely plan to purchase all future vehicles from him.Exceptional Customer Service
by Adam_B on 03/25/2020The whole process was outstanding. Our salesman went above and beyond to make sure we received what we wanted and the finance department was nothing short of amazing. Did their best to work out a great deal for us. I can't speak highly… enough about the group of people we worked with.Love our new Forester!
by Happy Forester owners on 02/27/2020Love our new Forester! We were shopping for a brand new Subaru Forester Sport. We went in and test drove a couple last summer and we decided to wait for the 2020 models. We went back to Tom Wood Subaru and drove a 2020 model. We then… asked for a no hassle out the door price. We went home and price checked over 4 local/Indiana dealerships and one out of state. Needless to say we went back to Tom Wood and dealt with Daniel DeArmond... I would highly recommend this salesman above any that I have ever dealt with before. He was very knowledgeable about all aspects of the vehicle, warranty and the Subaru Starlink application. The couple minor questions he didn't know the answer to he found out answers for us immediately. We were never confused about the vehicle or the sale process. I definitely would recommend and deal with Daniel DeArmond again. Thanks a bunch Danny! 👍Service
by TS on 02/18/2020Tom wood Subaru offers outstanding service. Friendly staff and quality results.Impressive Experience
by Lulub14 on 01/20/2020Knowledgeable & accommodating associates. Detail oriented & not the stereotypical high pressure environment.Superficial Northside Salesmen
by MrandMrsTallPants on 12/31/2019Typical superficial northside salesmen with their selling tactics, belittling people who are “average” and who will lie to your face in order make a sale. Would not recommend this place nor their staff.Tom Wood Subaru
by Jay T on 12/24/2019Recently made my second purchase of a new vehicle at Tom Wood Subaru. Knowledgable staff, fair pricing, and an altogether pleasant experience.Outback
by BH on 12/21/2019Jamie Saddler was a fantastic salesman. Patient, helpful, and never pushy. A very good experience. Highly recommend.Love my new Subaru Forester Sport
by Connie on 12/20/2019Thanks to a patient and knowledgeable sales consultant I purchased my fist new car in years. Lou Cavallari carefully guided me through my options and with much reflection I purchased the right car. I would recommend Lou and the Tom Wood… dealership for your new car purchase!Jamie Saddler Rocks
by Heather on 12/05/2019updated 12/13/2019We went in with a very specific budget and on a tight time frame due to a total loss accident so buying a car was very unexpected. Jamie looked through every car in our budget and took his time going over each one with us very informative… and understanding.Great Experience
by Great Experience on 12/10/2019Danny DeArmond was a great salesperson. Lots of energy, motivated and easy to relate to. Walk through the dealership at any time and you’ll see him working hard to get a deal done.Great experience buying a new car!
by LindaR on 12/08/2019Purchased a new Impreza from Lou - no high pressure sales, incredibly knowledgeable, personable and highly professional. Made what is usually a painful car buying experience into a very enjoyable time. Plus I left feeling very informed of… all my options, warranties, and services provided. Beautiful Subaru dealership! I have owned one Subaru prior to this purchase, and will never drive anything else.Jamie Saddler Rocks
by Heather on 12/05/2019We went in needing a vehicle quick due to a recent total loss accident and he helped us look through every car in our range and find the right one for us. He was very helpful and accomadating during this stressful time.New Forrester Purchase
by Trumpetman on 11/27/2019updated 12/04/2019First time buying experience with Tom Wood Subaru. The staff and sales representative were very courteous and knowlwdegable. She asked what we were looking for in a vehicle, price range and why we would consider a Subaru over other SUV's. A… lot of research was done before we selected Subaru and a dealer. The vehicle fit and finish is extremely good and the dealership equaled other reviews. Exceptional!Service
by Bruce Linenberg on 12/03/2019Joe did a great job getting my Crosstrek Hybrid done quickly and reminded me of my extend service agreement I have forgottenAlways great service
by JaclynV on 12/03/2019I’ve been taking my car to Tom wood for nearly 4 years now. I’ve always had great service. Staff is extremely knowledgeable and polite. Always a good experienceOur new used Chrysler Town and Country deal from Tom Wood Subaru
by Pat and Rex on 11/03/2019updated 11/08/2019Austin Anderson responded very quickly to my inquiry. Unfortunately by time we got to dealership, the car we wanted was gone. Luckily he found us another car equally good.Extraordinary
by Janean_W on 10/30/2019I would highly recommend Tom Wood Subaru to anyone and everyone! My husband and I just recently purchased a Subaru Impreza from them. Our sales consultant, Nick Wade, was fantastic. He was super friendly, approachable, down to earth, and… knowledgeable when it came to Subaru's vehicles and what they have to offer. Nick was super patient with all of our questions and concerns, and was definitely after our best interest when it came to our first car buying experience. We never felt rushed into a decision, and the staff was all around amazing and so great to work with!Worst service experience in my lifetime
by AdamHirschfeld on 10/05/2019updated 10/11/2019Worst experience I have had with almost any type of establishment. A clown car or the three stooges are more organized. I bought a Certified (lifetime powertrain warranty etc) car at Christmas 2018. Brought it in August 29 for the… scheduled service (oil change, filters, etc). On September 4, I received a sales/service email and call with a recommendation for $3,500 of repairs not covered by the warranty. After I complained, the estimate was reduced to approximately half. The repairs were a new hybrid battery, new windshield wipers, and an AC condenser (all of this needed inside of 8 months after their 156 point inspection and selling this as a certified vehicle). It is October 4 and I still do not have my car. The reasons: the first time, they “forgot to order the parts”. The second excuse: “the service guy assigned to your car left.” Today’s excuse, after calling me this morning and telling me the car would be ready today... “Sorry... we ordered the wrong parts”. I actually sent my wife down to Tom Wood Subaru to look at a new Ascent. No way. I will drive the extra 15 minutes to Falcone, or 44 miles to Bob Rohrman in Lafayette, where the owners Actually care about customer service. Adam Hirschfeld (Westfield, IN)
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
About our dealership
Shirley, we're delighted to hear that Greg and the Tom Wood Subaru team provided such a thorough experience with your new Outback. Enjoy those classes and all the features of your vehicle!
by Tom Wood Subaru on 05/29/2025