Penske Chevrolet
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Customer Reviews of Penske Chevrolet
Review type:
Great experience
by Shawn L on 02/15/2024
The entire sales staff was patient and understanding while we worked through all options at Penske and at other dealerships.
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The following reviews are more than two years old. They are not included in the overall rating.
113 reviews
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Car radio update
by Lnfiscus on 12/30/2015updated 01/12/2016Jerry did everything he could to update my car radio. Even though I had to leave my car at the shop for several days, they set me up with a rental car.Pleasent Sales team
by Chudney on 12/29/2015updated 01/10/2016The sales team was nice and helpful! Only complaint is that XM radio did not come with one of the vehicles we leased. I think since we leased 2 new vehicles we should of gotten XM radio on both.Rosie the car
by JaneRemien on 12/11/2015updated 12/16/2015My husband took my car in for the seat belt recall and it was done and he was very happy and always is with the service.Awesome
by Sharmane on 11/16/2015updated 12/04/2015Niaja was amazing! Great customer service and interpersonal skills! Everyone exceeded my expectations. My car was completely fixed and done quicklyPenske Experience
by pittyd41 on 11/18/2015updated 12/04/2015I made an appointment. It was confirmed by Penske. I showed up at the appointed day and time. They took my car, I waited in the waiting area and my car was returned to me all fixed and ready to go. Can't ask for more than that!Penske Service #1
by Claire_37 on 11/19/2015Jerry Bronson was great, got me in and out in record time!! I would reccomend Penske Chevrolet to anyone for purchase and service for their automotive needs.Awesome customer service experience
by Shamanita on 11/03/2015updated 11/19/2015The associate named Kevin was very friendly, welcoming, and knowledgeable. He answered every question I had and presented great customer service. I even came back for additional help about my tire after they had already completed the… service for my car and he was more than happy to assist my need. I appreciate and respect that very much! They even finished my car faster than the expected wait time, that too was appreciated.'16 Corvette from Penske
by MatthewEdwards on 11/05/2015updated 11/17/2015Penske had the best customer service and attention to detail of any other dealership I've worked with. There's a reason I drove 2 hours there instead of buying locally. The sales rep, Rachel was amazing. She made it seem as though I had… been buying from them for years. It was truly a memorable and satisfying experience.....not to mention, I got a sweet '16 corvette.Engine
by Melodie3 on 10/31/2015updated 11/12/2015I wish my advisor would have called me the next day with an update on my car versus me having to call the following day.sold used Dakota with saftey issues
by dodgedakota3 on 11/08/2015Bought a 2005 Dodge Dakota w/73,000 miles. delivered to me in Cinti. saleman told me it was in great shape. Looked great, after purchase I had to replace tires, dry rotted DOT date on tires was 42 week of 2007, brake were shot, replaced… front rotors, pads, calipers brake lines, rear drums, shoes, battery went dead day after purchase. coolant bottle was dry, the truck was not serviced or safety checked. so far I have spent $800+ on repairs - $200 they sent me for rotors and battery. poor customer service in the sale dept. call after call to get title and took over 4 weeks and temp. tag had expired 2 day before getting correct title. BUYER BEWARE. check out their used with another service center before purchase.Excellent Experience!
by CiaraBruce1996 on 10/26/2015updated 11/09/2015My experience here at Penske Chevrolet was very pleasant and I was able to get in a car that suited me and I absolutely love! Everyone here is very friendly and helpful with my very first car purchase! I would recommend anyone here and will… be back very soon for my own car needs! Thanks guys!!Great work and service
by gahanger on 09/23/2015updated 11/05/2015New tires and minor repair done on-time and look great. The only issue I have is that I thought the charge of ~$60 to replace a broken ground wire, with two screws (one on hood and one on the firewall), was EXCESSIVE. If I had been aware… of this amount, I would have purchased the $10 part and done it myself.Excellent
by Garrard on 09/15/2015updated 11/02/2015Very friendly & helpful staff. I feel like they worked hard to get the exact truck I wanted. I'll be returning here for my next purchaseService review
by Cresswell on 09/02/2015updated 10/28/2015Good service. Oil change and tire rotation special. Had coupon but there was no discount. Prompt and well done. Showed me oil pan leaks. Did notice that next service reminder window sticker was missing. No big dealCustomer service is off the charts! Wouldn't take my car anywhere else!
by ChevyCruzeLTZ on 08/29/2015updated 10/27/2015Norman is the best customer service man I've ever worked with. Before bringing my car to Penske, I looked up what was wrong and if my warranty covered it and every forum was complaining because the power train didn't cover turbo… replacements for the 2011 Cruze LTZ, but Norm and the service guys took the time to figure out that it was actually a part failure that was not due to anything I did and saved me a TON of money and stress. While there have been a couple setbacks in getting my car back in peak condition due to other issues unrelated to the turbo, he has been nothing but understanding and accommodating. I wouldn't take my car anywhere else! Oh, and Marty is awesome too!Impressive Service Dept
by kim56morgan on 10/22/2015I called the service dept day before my visit to ask if my rear window defroster "button" could be glued back on and how much would it cost to do that. The young lady on the phone was very helpful and quickly came back after inquiring to… someone in service, and told me yes, the little electrical thing on the rear window that had come unglued could most likely be fixed by just gluing back on and the cost would be $75 (if that did fix it). So I made the appt to come in the next morning at 7:30am; Kevin quickly got my car in and after about an hour or so, my car was ready to go and the cost was only $20. Then when Kevin handed me the key, I mentioned the recall for the Malibu "ignition/key weight" needed to be done. He took the key and inserted a plastic piece to make the hole in the key smaller. So now the recall is done, too! (I knew if I waited long enough to take it in, Chevy would come up with a quick fix!) I was impressed with everyone I met that day while in the service waiting area at Penske, and I plan to go back there to buy my next Malibu. Thx for a pleasant experience.oil chg
by JacksOilChg on 10/21/2015Service was prompt, priced fairly and the personnel seemed to go that extra step in providing the service I received.Survey by Amy France
by Amy_France76 on 09/11/2015I had Charlie the last time, and he emailed me to remind me of my next oil change (I always forget). Did not see Charlie that day. I know you normally do not give out 5% on merit increase because I have been in management for 20 years.… Please give Charlie a 4-4.5%. I had Kevin Page; he was very pleasant to work with. I would give him a 3.5%. Very busy day when I was there with tons of workers just walking in circles. When I pulled in, I sat in my car. Kevin was on the phone and so was Chad; many others stood around and did not assist me. When Kevin got off phone; he immediately came to me for assistance. In my profession; I have managed cleaning vendors and day porters being in Commercial and Residential Management for 20 years. I do not know who cleans the restrooms during the day. However, during my visit; I would rate the restrooms a 1. items on floor, commodes needed clean, out of soap, toilet tissue. Again, Kevin was great to work with, Chad helped me with a question, but Charlie by far is a very high performer. Amy FrancePenske Chevrolet Service
by Crochet1 on 09/02/2015Greeted when I entered, directed to the waiting area, advised of other services needed and the charge for them, service done in a reasonable timeFantastic Dealer
by BRHyd on 07/29/2015helpful, everyone was friendly, and knowledgeable. I never had a sale person walk me though how to use all features of a/my car, and service after the has been great.Recall
by BrandyWillis on 07/03/2015updated 07/13/2015I had the best experience at Penske. My son was murdered and I was beginning to feel like the world was cold. At Penske they treated me warmly. They fixed my radio that was disconnected by a muffler shop. They would not reconnect it after… they put a heater core in. Penske reconnected my radio and washed my truck. The act of kindness has went a long way. It bought a tear to my eye it made me realize that I can believe in the goodness of humankind
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