Customer Reviews of Ed Martin Nissan
Review type:
Frontier lease
by Robster Boy on 12/18/2024
updated 12/26/2024
Ed Martin was the only dealer to initially start giving me their best price. I will return to this dealer. The salesman (Jordan Estrada) was professional and didn't try to get all he could. Plus a nice guy! It was a good experience, and I… was in and out in about an hour. I love the truck as well. I find that Nissan builds a very nice truck!
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Frontier lease
by Robster Boy on 12/18/2024updated 12/26/2024Ed Martin was the only dealer to initially start giving me their best price. I will return to this dealer. The salesman (Jordan Estrada) was professional and didn't try to get all he could. Plus a nice guy! It was a good experience, and I… was in and out in about an hour. I love the truck as well. I find that Nissan builds a very nice truck!Thank you for your kind words about Jordan and Ed Martin Nissan! We definitely appreciate your business.
The following reviews are more than two years old. They are not included in the overall rating.
37 reviews
A VERY Happy Camper Here
by Toni W on 03/18/2022A VERY happy camper here! Bruce Kelley and Mark Crouse were awesome! Stellar service! Bruce Kelley did an awesome job getting me hooked up with my new 2022 Kicks SR. I had purchased a 2020 Rogue Sport S AWD in December 2020, and although I… liked the car I really didn't love it. (I had recently moved from Noblesville to Elwood and was a little skittish about how bad driving around town would be with my 2018 Kicks since it was FWD. Well, suffice to say that although the Sport was equipped with AWD, it just didn't "fit" me. I missed my small car. After having gone through 2 pretty horrendous winters here, I realized that the city does a pretty good job keeping up with the nasty white stuff and I drive mostly in town so I truly panicked unnecessarily. Today Bruce and Mark were fully capable and did a great job getting me back home into the right car I truly love and enjoy driving. It was well worth the long drive to see them and get this all resolved. Kudos to everyone for an amazingly easy transition!High Five, Russ!
by Lilly on 08/03/2021I bought a new car from this dealership & sales rep just two months ago. I came back after someone totaled that car. Russ really came through with helping me get another like my totaled one. Thank you very much Russ for all your help. 👍😊Thank you so much, Lilly! We truly appreciate your business and that we could help you find the perfect car as well as your review of Russ. Please reach out if we can assist you in any way!
Fantastic Experience
by kkwuest23 on 11/20/2014My fiance and I recently had a car break down and unexpectedly were in the market to purchase a new car. We knew that our budget was very limited and we were prepared for a long and drawn out battle with the used car dealers to get what we… wanted for the price we could pay. We went to dealership after dealership and talked to what felt like hundreds of people online, on the phone, and in person. When we contacted Jay Oberst (our salesman) at Ed Martin Nissan though, we automatically knew that this was the right person to work with. Jay was very straightforward and honest recommending cars that were in or below our budget that still met all of our other criteria (miles, mpg, features). He even got the sales manager Matt Stienbrink involved to ensure that we would get the right financing before we even walked in the door. When we got there he had our top 3 choices lined up for us to look at and compare. The best part about it is that he was 100% focused on our needs and not how much commission he was going to make from the sale. We ended up with the lowest price car of the three and he never even tried to change our minds because he wanted for us to be happy with our choice. Once that process was finished Matt took over and brought in Madision (I forget her last name) to finish the financing. Not only did they make sure that we were approved but they also got us an interest rate far below what anyone else had offered. Overall, I can honestly say after going through this process I will never buy a car from any one else. In my life I have purchased many cars and have never had such an easy process. There was no pressure, no haggling, and most of all no pushy sales people trying to spend my money. I have worked in customer service for the last 13 years and give this dealership (especially Jay, Matt, and Madison) a standing ovation for their service!!!!! Thanks to them I feel safe and confident not only of the car I purchased but also in the people I bought it from!Fantastic service
by BeachGirl2014 on 04/21/2014updated 09/03/2014I was very pleased once again with the service work I recently had done at Ed Martin Nissan. Everyone the service department is professional, friendly, and helpful. I recommend them to everyone I can!Oil change
by parrkap on 05/04/2014updated 09/03/2014Always receive great service.Good job!
by yellobook on 04/21/2014updated 09/03/2014Dropped of the car in the morning with a list of issues. All repairs completed the same day and picked up my husband so he could reclaim the car. We are happy.small dent
by BoRamYou on 06/12/2014I had a small dent in the passanger door of my new truck. They did as they said they could do and removed it with absolutly no sign of where it was originaly. Great Job!Nate Kennelly strikes again... Thanks!
by brad768 on 04/29/2008Just wanted to say what a pleasant experience I had purchasing my car at Ed Martin Nissan. The sales process from start to finish was both seamless and without pressure. Nate Kennelly, quite simply, is one of the best salesman that I've… ever encountered, and the for sure the best car salesman I've ever met. Although persistent, he was never pushy and always put my wants and needs first. I especially appreciate his upselling me into the Nismo 350Z. It's a great car and has been great fun both to drive and to own. Over all, I would highly recommend Ed Martin Nissan to anyone looking to buy a car with as little hassle as possible. They're a solid organization. ~BradVery Happy Customer!
by ryankimberly on 10/28/2007I bought my Nissan Murano from Ed Martin Nissan and had a wonderful experience. Not only were they very friendly, but I felt no pressure when deciding on the price and which vehicle to purchase. Nate Kennelly was a great sales associate and… I would recommend him to any person out there who is looking for a new car! I feel very confident in my purchase and know that whenever I need to take my car in for oil changes, etc... that they will take good care of me and my new car!Great dealer!
by alady3 on 07/29/2013updated 08/08/2025I was referred to Mike D from Ed Martin Honda and he gave me the deal I was looking for. He passed his information along to Mark from Nissan and they didn't deviate from what Mike had estimated. I couldn't have been more happier. After… dealing with the other Nissan dealer on 96th street for years, it was refreshing not to have felt like you've been swindled and deceived. Hope to be a customer for years to come!Thanks for taking the time to share your experience with Mike and Mark! We're happy to hear our team worked seamlessly and made sure you had a high quality customer service experience during the purchase of your newest Nissan. We're happy to welcome you to the Ed Martin family, and if there is anything else we can do for you please do not hesitate to let us know. Check us out on Facebook for specials and updates from the dealership! Sincerely, Todd Rieselman | toddr@edmartin.com
The best in Indianapolis!!!
by roneyer on 05/06/2013updated 08/08/2025My family has leased 13 Nissan's and just recently purchased 2 manager driven Nissan's from Ed Martin. The reason that we keep going back is because the service is OUTSTANDING!!! I have been other dealerships in consideration of going with… another line of cars, but I always come back to Ed Martin Nissan because of the intimate and personal attention I receive. If you are looking for a new car or previously owned vehicle the best thing you can do for yourself is to at least give Ed Martin Nissan a shot at your business. I guarantee that is where you will end up!!!Thank you for taking the time to write such an outstanding review of our team! We love getting feedback from our customers and couldn't be happier to hear that our service has kept you and your family coming back over the years. We value your business and look forward to giving you the same great service for many years to come. If you're not already a fan, be sure to "like" us on Facebook for exclusive updates and deals! Sincerely, Todd Rieselman | toddr@edmartin.com
True Customer Service Is Making It Right When There Are Problems
by IndyCarGuy2k14 on 03/19/2014updated 08/08/2025I recently took in my car for what I thought was just a resurfacing of the rotors based on recommendation from my last service visit. But, found out that the problem was mis-diagnosed from my previous visit. The service manager, Kevin,… informed me that the work performed on right front wheel mount was not done correctly. The fact that he owned up to this AND said everything was covered under warranty, which included a rental free of charge, truly embodies "Customer Service." No excuses where made, he just "made it right!" Customer for life.Glass cost and body molding
by cwatson1 on 02/16/2014updated 08/08/2025No concernsEvaluation of Service Rendered
by jimdandy5832 on 04/05/2014updated 08/08/2025I found the employees and Joe K to be very friendly , helpful , knowledgeable and curtious .Nissan Sentra engine replacement
by montemil on 06/03/2014updated 08/08/2025Engine and odometer were replaced under warranty at 91K. Dealer did a great job setting me up with a LKQ replacement engine under Zurich Insurance. Engine runs smooth and quiet now with full power. Dealer was helpful during this process and… extended loaner vehicle beyond tight insurance schedule. There was some delay getting Zurich to inspect the vehicle and make the call to replace the engine.excellent service
by mhoward17 on 04/05/2014updated 08/08/2025Excellent service i will continue to get my car services from you all. Thanks again!Great service!
by muranodriver2 on 04/12/2013updated 08/08/2025I would recommend them to anyone I know. Had major work done on 4/19/13 with no complaint. DRThank you for taking the time to review our service department! Quick and quality repairs are the main goal of our service department, and we're pleased to know you are satisfied with the service we performed on your vehicle. Thank you for your patronage, and we appreciate any business you send our way. If there is anything else we can do for you, please do not hesitate to let us know, and in the meantime stay in touch on Facebook! Sincerely, Todd Rieselman | toddr@edmartin.com
Great experience
by lonnieph on 05/12/2014updated 08/08/2025Had a great buying experience. Salesman Omar S respected us and our time. He made sure all aspects were covered and followed up with us to see if there were any remaining issues. The office staff was very efficient and made quick work of… the paper work.Very Satisfied
by richard190 on 03/09/2014updated 08/08/2025I am always treated courteously and have a pleasant experience when buying or coming in for service.First oil change
by shredder3 on 04/03/2014updated 08/08/2025My first oil change on my Altima was complimentary! Service writer was very knowledgeable and helpful, Answered all my questions!
Nissan Rogue
Nissan Murano
Nissan Frontier
Nissan Sentra
About our dealership
Welcome to Ed Martin Nissan! On behalf of our entire team, thank you for visiting our Edmunds page and allowing us to serve you online. Our professional and well-trained staff is ready to assist you with your automotive needs. It is our commitment that all of your expectations are not only met...but exceeded.
What sets us apart
Ed Martin Automotive has been in the community since 1955 and supports multiple local programs, events, and charities. We strive to support those that have graciously supported us throughout the years.
Modern Updated Facility with Free Wi-Fi and Refreshments
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thank you for your kind words about Jordan and Ed Martin Nissan! We definitely appreciate your business.
by Jason Upham on 01/04/2025