Fletcher Chrysler Dodge Jeep Ram
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Customer Reviews of Fletcher Chrysler Dodge Jeep Ram
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3 service reviews
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Terrible Service and Lack of Knowledge
by Bennett248 on 09/02/2020I went to this place based on some recommendations. I showed up with an issue that they didn't fix and one that they did. Now they want me to come back to "re-diagnose" the problem. When the claimed to have diagnosed everything the first… time. Long story short I spent nearly $2000 and still have the same issues...stay away from them no matter what they promise.Not honest about wait times and work loads of their shop
by Tim on 03/01/2019I set up an appointment for 7:30 am (opening time). And was told on the phone it would only be a couple hours at most. Got there 5 minutes early to check in and was told again that it would only be a couple hours. 5 hours later I called to… talk to the service dept and no one answered. The receptionist said they were swamped with customers. I was 5 minutes down the road so I decided to stop by and see what the status was on my car. I walked into an empty bay with 4 employees sitting around and a manager at his desk. No customer in site! I was told they haven’t even gotten to my car yet and that an appointment is just for checking in which apparently isn’t even necessary so I don’t know what the point of having one is. This place is poorly managed. If you are as backed up as this manager claimed from “cars we haven’t gotten to the day before” than be honest with your customer and tell them at the time you drop the car off. You aren’t the only Chrysler dealer around.slobs
by cjj4 on 03/15/2011updated 06/07/2025Bought a new vehicle from them in 2010 3 weeks later I took the vehicle in for repairs. They don't seem to care what shape they give you your vehicle back in (greasy hand prints on interrior) I have since had the vehicle back 3 more times… and each time have asked them to please clean up there dirty hand prints, each time the ignore my request. I won't be returning to this dealership.
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