Tom Kelley Chevrolet of Decatur
Customer Reviews of Tom Kelley Chevrolet of Decatur
Review type:
Mr.
by Pete5608 on 12/30/2019We were warmly greeted and our salesperson listened to our wants and needs. We were able to find a vehicle that meet our criteria and the sales staff accomadated our schedule to complete the purchase and pick up of our new vehicle.The sold a car I had placed a deposit on.
by GregLOxford on 08/01/2015The sold a car I had placed a deposit on. On July 29th 2015, I placed a deposit on a Corvette offered for sale by the dealership, stock # 2E145201. I secured financing from USAA in the amount of $55k. Sales person Michelle Baldwin… promised a better finance rate if I allowed them to run a credit report. They could not offer a better rate but I agreed to purchase the car for the asked price of $55,308. They have since sold the car to someone else despite promised from both Michelle Baldwin and John Morgan that my deposit had secured it. This would have been the first Chevrolet product purchased by me. I wanted to try and buy American, but guess I will go back to Toyota where I've never been treated this way.
For over 70 years, our dealership has built trust with our customers and community through integrity, transparency, and exceptional service. We know buying a vehicle is a significant investment, and we prioritize honesty and clarity in every interaction, from initial inquiries to financing and beyond. Unlike other dealers, we’re not just about the sale—we’re committed to a lasting relationship that extends throughout the ownership experience.
Our competitive pricing and straightforward communication ensure you always know what you’re getting, with no surprises. Additionally, we offer lifetime perks, such as free car washes, as a thank you for choosing us. With a dedicated team focused on making each visit enjoyable, efficient, and stress-free, we continually go above and beyond. Our commitment to quality, transparency, and community support has earned us generations of loyal customers who know we’re here for them every step of the way—making us more than just a dealership.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We appreciate the kind words, Pete. We look forward to seeing you again in the future! Sincerely, The Tom Kelley Chevy Buick Team!
by Tom Kelley on 01/02/2020