Customer Reviews of Ed Martin Buick GMC
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30 service reviews
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2019 GMC Canyon Denali
by Scott L on 01/28/2025Truck was to be finished by the end of the day and was not ready. Dealer did send a shuttle vehicle to pick me up the next day in the morning. Disappointed about the delay but overall great service.Overpriced
by Verneda on 01/08/2025I Was given a totally high price for just replacing a leak on the hose and was told I needed a new coolant tank it was said it was replaced instead of a new hose cause it would've been much cheaper and other things could've been fixed… inside a 4 year old car with not much mileage I felt ripped off really.was given 3 different prices extremely high for a antifreeze leakage the order part was not shown to me for the coolant tank they literally just took my money and did not honor my GM used warranty in it's entirety,no will NOT recommendGreat Service
by Martina on 06/09/2024Andrew was very helpfulWhy I keep coming back
by Mz.tete on 05/11/2023It is always a pleasant experience when I come in. Please make sure as management that you reward the people who deal with your customers daily because I have been coming to you all for I know over a yr or more and they always go above and… beyond to help who ever is in front of them. Great job to management for creating such an awesome team. God bless you all.Great Customer Service Experience
by KnoxSting on 03/29/2023My vehicle needed looked over. I had had a not-so-great experience in the Service Bay at another location (horrible customer service, outrageous inspection fee they didn't disclose upfront, how long the wait time could be on my vehicle, or… contact me with any progress update) so I decided to try this place. Clear difference from the moment walking in. Attentive technicians, the inspection cost was told to me on the phone while scheduling the appointment, realistic expectations on when they could see my car. They kept my vehicle for 2 days because every time someone drove it they could not replicate the issue I was seeing. The only downside to all of this experience was I did not get an exchange vehicle so moving around to work and getting my daughter to work was a little bit of a hassle without a vehicle. By the end of day 2 I picked up my vehicle. They changed the fee to a lesser cost due to not being able to replicate the issue and justified the fee with actually taking the vehicle through a full point inspection which was great. They were able to look me in the eye and tell me that based on everything that they tried to do and looked at in order to find the issue, this could not be determined a safety issue which made me feel better about taking the vehicle back out. Absolutely would go back if the vehicle needed it.Locked my engine
by A Moore on 01/19/2023I will be taking ED Martin GMC to court regarding the oil change you charged me for and did incorrectly or forgot to do and still took my money. If I could have given half a start I would have. I am highly disappointed.Tuneup & Brakes
by Old Grouch on 01/12/2023The mechanic John Richardson was very pleasant and proved to be competent at handling all of my concerns. His recommendations were spot on for our safety. Thank To all Ed Martin we will returnPour
by 2020 sierra new from Ed martin on 01/09/2022I have no idea the purpose of making an appointment for a oil change and still waiting an hour to two.2016 Acadia - Navigation Radio Service
by Branislav on 11/03/2016The dealership fulfilled every commitment made.Last of my 24m/24k maintenance visits
by pickjustone on 09/30/2016Each visit has been promptly accomplished as promised and this '15 Terrain has been a great vehicle!Great service
by thecolefamily on 09/25/2016The driverside door handle broke on my Denali. Called Ed Martin the next morning, got us in that morning and done by 2:30 at the promised time. Great same day service!!Ed Martin GMC
by CWEstes on 08/28/2016updated 09/12/2016Ed Martin GMC staff is very professional and go above and beyond what is required. I will definitely purchase my next GMC from Ed Martin.As always, another good job.
by 19271931mag on 08/31/2016My Buick was serviced by Mark Higgins and that means everything will be done right.Maintenance service
by Cynnycw on 08/05/2016Customer service outstanding. Costs of service discussed before service was done.Doing the Right Thing
by jgrinstead on 07/11/2016Recently, our 2014 Sierra had an injector go bad while away from home. Which means we were away from our "home" dealership, Ed Martin. It was a beautiful Friday afternoon/evening and my wife was driving home from a horse show with our… oldest son. Still about an hour and a half from home the truck started running rough, so they made it to a small truck stop where they spent the next three hours. Knowing that we were still under warranty, we called Ed Martin for advice. Amy (service) gave us the name and location of another dealership that was close by. By the time we contacted them it was after 5 PM and their service department had closed for the 3 day weekend. We finally got the truck to them later that night and got everyone home. The next morning we spoke to that dealer about a loaner truck because we needed a truck for the weekend. However, we couldn't get one according to them, so we called Ed Martin again. Carol (service) gave us some "negotiating" advice and suggestions. After that failed, we reported back to Carol and she worked with Kenny (sales). As a result, Ed Martin stepped up and loaned us one of their trucks for the weekend even though they weren't doing the warranty work in their shop. The crew at Ed Martin stepped up and did the right thing even though they weren't working on the truck. Thank you Ed Martin and especially Kenny, Carol, and Amy. You guys rock.pricing and parts
by markandmelanie on 06/30/2016updated 07/08/2016Our car has 68K miles on it and is a February 2010 purchase. While Ed Martin did work with us on the price, the things that went wrong with the car were unacceptable for this car and age of its parts. Still paid $1100 + for problems a car… of this age should not have incurred Not happy with GM.. This is the second GMC Yukon Denal XL we have owned and never had a problem with our previous car. This one... a nightmare with parts, belts, etc. breaking .Great Service
by dkledzik on 04/14/2016updated 04/26/2016Was in an out of a afternoon appointment in less then 45 minutes. Was expecting for it to take a hour and half and was surprised how fast it was.Lift gate recall
by indyrjb on 04/12/2016Our service rep is Diane and she does an outstanding job. She is the main reason we continue to use the dealership for service.Recall and Check Engine Light
by Stummer on 03/22/2016updated 04/04/2016Everything was exceptional. Amy was fantastic. I will be back for any more service needed.Professional Dealer caring for Customers
by DepecheY2K on 02/28/2016Have had a great experience with this dealer having a few small issues with my 2014 Regal, nothing major. Lost a tire thanks to the brutal conditions of our road ways, they were able to get the same time in the same day and replace that… day. Quite a relief.Quality professionals
by Elhoblit on 02/26/2016Service was excellent, and done in a very timely fashion. A great group of professionals.
About our dealership
Welcome to Ed Martin Buick GMC! On behalf of our entire team, thank you for visiting our Edmunds page and allowing us to serve you online. Our professional and well-trained staff is ready to assist you with your automotive needs. It is our commitment that all of your expectations are not only met...but exceeded.
What sets us apart
Ed Martin Automotive has been in the community since 1955 and supports multiple local programs, events, and charities. We strive to support those that have graciously supported us throughout the years.
Modern Updated Facility with Free Wi-Fi and Refreshments
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off