Customer Reviews of Laurel BMW of Westmont
Review type:
First BMW Purchase
good experience
by nomer09 on 11/16/2017i had an awesome experienced here in Laurel BMW. My sales rep was Rich Rams and very helpful. He is there to help you anything you need.Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help!
Service Appt Oct 28 2017
by sharoncordin on 10/28/2017Worst service in over 20 years of driving a car. James is extremely rude and does not know how to interact with customers. I will not only not recommend Westmont for service, I will tell my friends with bmws to go anywhere else. In fact,… I’m on my way elsewhere to have the work I need done.Thank you for taking the time to leave us feedback. Customer service is our top priority, so it is discouraging to hear that you had anything less than an outstanding experience. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0311 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great experience!
by rpearlberg on 10/12/2017I live in CT but found my car on Laurel's website. After a few emails/texts/calls to Andre and Devon my new car was on it's way to CT. Process was fairly simple and the car is exactly what they advertised.recall
by owner07 on 09/20/2017updated 10/02/2017Fixed recall within one hour as we waitedWe are happy you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road.
Buyer Beware
by marierabenda on 07/22/2017We were so excited to purchase a certified used BMW SUV, but our happiness quickly faded as the car was delivered to us unwashed and the salesman did not go over anything about the car. When we noticed a few scratches and some paint issues… on the hood we were dismissed rudely by the used car manager accusing us of doing such damage. We have never been treated like this before and we are so disappointed how they treat their customers after the purchase. Even the online quote was different than what we paid for it once we arrived at the dealershipThanks for the feedback. We strive to provide excellent service to our customers at Laurel BMW of Westmont. If you are willing, please call our General Manager at (630) 537-0311 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Diagnostic
by Argo123 on 12/05/2016updated 12/28/2016Was charged for a service that we were told on the phone would be free. Staff on site was polite and did tell us the information we received on the phone was in error before we had the work done. Service that was supposed to be completed in… an hour and a half took almost seven hours.First year service - bad experience
by AMUNIGETI on 12/26/2016Car inside and outside was dirty after the service I was told that service would be free for first 4 years but charged for the first service in first year itself Service Advisor did not explain what was done while checking out until I… called for his explanation explicitlyThank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0311. We hope to hear from you.
Laurel BMW of Westmont
by mlac810 on 11/19/2016This dealership has an expansive inventory. The staff is knowledgable, professional and treats customers respectfully.We're happy to hear that you were pleased with the service you received here at Laurel BMW of Westmont! We hope to see you again soon!
Brandon Valus
by Sulaiman46 on 11/04/2016Honest and professional. He explained everything to me In detail.Laurel BMW
by Aussiefan on 07/24/2016I purchased a new 2017 X3 35i at this dealership. It was the most enjoyable, and stress free car purchase experience I have ever had. I also was given a fair price.Great experience
by MXMCCAR on 07/18/2016Recently purchased a certified pre-owned 535i The Sales Team of Luke and Chris were very friendly and professional throughout the buying experience. Highly recommended.Great experience buying a car
by AdiHandadi on 07/13/2016The car buying was made so easy by these guys. There are really honest, and very helpful understand your needs on what kind of car you would like. Their service is excellent . Unlike many dealers, they do not push you to too hard on… settling down on a car, but help you buy a car which you would really like.Darrell... A+ Sales @ Laurel BMW!
by NicLabs on 07/12/2016Darrell is extremely professional, very knowledge and a class act. There is no one else, I'd rather buy a car from other than him!Very good service
by russcuster on 07/06/2016Jay Buis was very helpful and prompt in helping with my recent service visit at the dealershipGreat Service, and Staff
by rquin521 on 07/05/2016The sales guy was great, and personable. We bought a BMW X5. The whole thing was done quickly. Wasn't the usual in the dealer all day thing. We picked out a truck, test drove it, traded in our old BMW X3, in the finance department, and out… the door within 2 hours. It really was looking at the trucks that took the most time.We are happy you had a pleasant experience here at Laurel BMW of Westmont. If you ever need any help, please give us a call!
Easy out of state purchase
by Wemi0601 on 07/05/2016Chris Cole answered all questions and was very easy to work with. I didn't feel pressured at all and they made the process as easy as possible being from out of state.Great buy
by Michael9870 on 07/05/2016Bought a certified pre-owned 2014 X3 from Laurel BMW in Westmont after finding it online on the BMWUSA website. Wrapped up the financing through Laurel and fly to Chicago to pick it up and drive it home. First rate experience all the way.… The car was as described and my sales associate Luke Wierzba had all the paperwork ready to go when I arrived at the dealership. Laurel BMW gave me a ride from the airport too! We wrapped up all the inspection, financing and paperwork in just a few hours. If you're going to buy a used BMW, a certified pre-owned is the way to go as you get and extended warranty for the vehicle. Thanks Laurel BMW for a great experience. I love my "new to me" BMW X3!Bought Used BMW 328I
by GeorgeR12 on 07/01/2016Was looking to replace my old BMW 325I with a newer used 3 series sedan. My internet search found that Laurel BMW had 2 cars that were comparatively had the best bang for the buck. Visited the showroom with the common apprehensions about… car salesmen. At the dealership Chris Cole showed me the cars. I was consciously trying to make decisions with my mind than getting carried away in the sales talk and deciding with my heart. When I discussed the cars with Chris, I did not feel that I was getting a sales pitch or was under any pressure. In between I watched him talk with other clients on the phone and did see a genuinely helpful saleman. I bought the car from Laurel BMW and altogether it was a good experience.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.
disappointed
by BMW328I82 on 06/30/2016thought I'd found a dealership 90 mi from my house that I could be confident in, I was wrong. Made an appointment for service oil change tire rotation, and check convertable top, and inquired about a recall notice I had received and the… advisor said BMW makes parts by Vin and they woud let me know when part was available. Appointment day I was there 15 min early, met my Advisor Jay he recommended a couple of additional services as long I was there and I agreed. estimated time 2 hours and was told he'd let me know about the convertable problem. 3.5 hrs later I inquire whats happening they says just finishing up paperwork 15 min later pay bill and inquire about convertable problem Jays at lunch tech looks at bill and says it was a sensor $79 labor and I was billed$56.65 for inquiring about the recall when I made my appointmentHi, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (630) 537-0311 -- we hope to hear from you soon.
Honest and timely sales advisor
by taosmaps7 on 06/20/2016Purchase of my CPO BMW was effortless thanks to Barry's efficient and honest handling of all the details. Got the car I wanted thanks to Barry.Great service! Friendly and efficient!
by Sunfamily73 on 06/16/2016I always enjoy bringing my BMW X5 for service. The agents who work there are all so nice and friendly! They always have my car ready with a nice car wash! Also, they always give me a very top of the line loaner car to use. They just… gave me 2016 BMW X5 to use. I feel like I have been treated like a VIP.We are glad you chose our dealership. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at Laurel BMW of Westmont. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 04/28/2024