Customer Reviews of Rizza Buick GMC
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Five Star Customer Service
by JasonWatson on 12/04/2017I worked directly with the internet department before stopping in. Vehicle was pulled up front and ready for test drive. After making a deal finance ONLY TOOK 1 hour. I was shocked! What a great crew of people.Ask for Larry Papp
by MattObrian3 on 03/11/2017My wife and I have been shopping for weeks for the perfect used car for our family. Until we met Larry and the Buick LaCrosse of our dreams. It turned into a super great deal I couldn't pass up. I love my Buick and the fine gentlemen at… Rizza. Thanks again Larry!Phone Solicitation Abuse after lease was over
by LSAedmunds9910 on 12/13/2016Rizza Buick, Tinley Park, Il called excessively as my lease was coming up they started at 9 mos left in my lease. To make matters worse after turning in my leased Verano I received no less than 6 calls to turn in the car I already turned… in. I asked them not to call me on all of these calls,. After the 4th call I called the sales manager and he confirmed I would not be called. 2 Hours later I received a call from another sales person to turn in my car. It gets worse, I filed a complaint with Buick Corporate Office, and received an e-mail verification from the dealership General Manger that I would not be called and within a week of this confirmation I got another call about turning in my leased vehicle that I already turned in..Disorganized
by carbuyer177 on 02/02/2013updated 06/04/2025Rizza was the only one of the 5 dealers I emailed that did not get back to me. When I called them they gave me a price $700 higher than my lowest offer. When I told them my lowest they immediately agreed to match it. When they got back to… me their math was off (in their favor of course) by $200. Definitely didn't feel like a valued potential customer.Typical Run Around
by workingstiff1 on 04/22/2013updated 06/04/2025The floor salesman was great. However when it came time to talk numbers the manager blew it for him. We were insulted by the offer. As if we can't do math. They were basically offering me nothing for my trade in (which has plenty of value… according to blue book, Carmax offered more even) and full window price of vehicle we were looking at. They tell you, "we will offer you this much for your car" but roll everything on top of new vehicle cost which translates to still paying off my car on top of the new one = negative value for my car. Do the math before and while there, also keep your keys. They like to play the hide your keys game to keep talking to you.
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About our dealership
The team at Rizza Buick GMC would like to welcome you to our dealership in Tinley Park, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
What sets us apart
JD Power Dealer of Excellence 2023
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
We are very sorry to hear about your recent experience with us. Customer care is our number one concern, and we would never want a guest to feel as if they aren't valued. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discussion your situation and the chance to make things right and to assist you better in the future. Josh Jansky- Business Development Manager- jjansky@rizza.com
by sales_team1 on 02/07/2017