Customer Reviews of Orland Toyota
Review type:
Nice atmosphere
Nice atmosphere
by Chuck Sulek on 01/16/2024Good people and friendly people. Clean area for waiting and comfortableAll of us at Orland Toyota are happy to see this wonderful feedback! Thank you, Chuck!
Godforsaken business
by Chat on 12/12/2023Waited two hours+ for a pre-booked factory service. Had reported, while sitting in my car, as the rep was “checking me in”, that tire pressures are low. Was assured it’ll be taken care of…Wasn’t taken care of. The rep did do an astounding… job of selling me one of their service specials - prepaying for the service - while I was one foot out of my car, and he was “checking me in”. But forgot to fill my tires! At one point I was admonished by this rep as I requested a faster turnaround after having waited for more than 1.5 hours - “If you are in a hurry, don’t book Saturdays!”…”The more you hold me to answering your questions, the more delay you’ll have!”…and a few others. The icing on the cake was the 3% credit card surcharge levied on my bill. I paid $11 and change extra to this god-forbidden dealership, after having a discussion with one of the dealership’s supposed mafias. I paid that extra just to keep reminding me that I’ll never ever go back to this dealership, no matter what. That the customer lifetime value this dealership will get from me, on the margin, will be $11 and change…that is the only silver lining I have from this god-forsaken business. Wish you all the best…I'm sorry for the series of inconveniences you experienced. We understand how important your time is and it was not our intention to keep you waiting. Your feedback regarding the credit card surcharge has been noted also, as we strive for transparency and want our customers to feel informed every step of the way. If there's anything more you'd like to discuss, or if you are interested in giving us another chance, please don't hesitate to reach out directly. Thank you, John Ficaro - Service Manager - 7083367236
Best car dealership and service ever
by Debra on 07/31/2020Staff in service is always friendly and happy to assist...never too busy to answer questions.They even brought me my keys and receipt outride where I was sitting on a gorgeous Thursday early morning I didn’t need to go into the building… with the new restrictions...great job Toyota and employeesService Dept. is Great!
by Tim on 07/28/2020Everyone had masks on, everyone was very nice, service was prompt, and my car was clean when I got it back.Tim, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -The Orland Toyota Team
Best car buying experience ever
by Brian on 07/28/2020Adrian was so very helpful and went above and beyond to make my purchase an enjoyable experience. Couldn’t ask for better service and attention.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! -The Orland Toyota Team
Regular vehicle maintenance
by Christine on 07/27/2020The associates at Orland Toyota are courteous and keep you posted on your vehicle...what is being done, the time frame and if you can expect anything else other than the regularly scheduled maintenanceChristine , thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. -The Orland Toyota Team
Excellence professional dealership for all vehicles
by Lynette on 07/27/2020Orland Toyota has always been very quick at servicing all our vehicles...they provide a ride home, if needed and great pricing, as well!! It is a pleasure to have Jim Faciana always go out of his way to satisfy all our vehicles needs!!!Lynette, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, -The Orland Toyota Team
Service
by Craig on 07/24/2020professional, efficient, terrific communicationThank you for the positive review, Craig and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, -The Orland Toyota Team
Great Experience
by Theresa on 07/19/2020On time, friendly and professional staff. Great experienceThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, -The Orland Toyota Team
Regained Trust to a Degree
by Ronald on 07/17/2020I went in dreading the fact that I was back here for service. In the past I have had some issues with the service and dealing with the customer reps getting things done correctly. Jose Valero had to deal with my frustration initially but… kept his demeanor professional and tried to get me to understand that he would try and remedy that with this service appointment. In the end after taking a week to get parts etc he did come through with getting things done and getting my car back to me with things repaired. He was able to apply my extended warranty contract in place. I appreciate his efforts especially after I came in with total doubts.Thank you for your great review, Ronald! We're glad to have Jose on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Orland Toyota Team
None
by James on 07/13/2020It fwas done quickly and and complete, with no contact except for payment.James, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -The Orland Toyota Team
2019 Highlander owner
by John on 07/11/2020Professional, knowledgeable but most importantly the scheduled service started on time and was completed in a reasonable amount of time.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -The Orland Toyota Team
Two hours for oil change, tire rotation, and car wash
by Yaser on 07/04/2020updated 07/10/2020I took 1 start away because of the 2 hour wait. This is the first time i wait this long, it’s usually an hour wait. I really like the inspection report at the end. The staff are nice and knowledgeable.Yaser, thank you for the feedback! We are happy to hear about your positive experience at Orland Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! -The Orland Toyota Team
Prompt recall service
by Martin on 07/09/2020It was easy to make an appointment. All of the time estimates were accurate. This is a friendly and efficient service department.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Orland Toyota Team
Excellent Service!
by Jim on 07/09/2020Brought car in for maintenance. Jim Faciana advised me on prior visits what I need done. On this visit I called Jim and made my appointment, my paperwork was all ready and gone in minutes. Car was ready when Jim had said. Car was parked out… front, paid my bill and left. Thanks Jim.Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jim and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! -The Orland Toyota Team
Toyota Review
by Michael on 07/03/2020updated 07/09/2020fast serviceMichael, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -The Orland Toyota Team
Orland Toyota
by Andrew on 06/28/2020Easy to setup appointment and pickup the carWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Orland Toyota Team
Great experience
by Ryan on 06/25/2020You guys are always so clean, polite, professional, and fast. I love coming here to get my Prius maintained!Ryan, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. -The Orland Toyota Team
I love this place!
by Mary on 06/23/2020Jackie was very efficient and friendly. The porters greeting me made me feel like my business with them mattered. The service was done with perfection. I wasn't sold something I didn't need. I liked getting the text requesting… permission to change the filters. I'm confident thatshortened my wait time considerably. Bonus...Adrian was there and we had a nice chat!Thank you for taking the time to write this review. We are pleased to hear that Jackie was able to provide an efficient and overall positive experience. -The Orland Toyota Team
In, out, done.
by Kevin on 06/18/2020I liked the speed of service knowing it is "contactless" and no one dwells. In, out, done.
We know that prospective customers are extremely well educated when researching their next vehicle. Orland Toyota has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- English
- Arabic
- Czech
- Spanish
All of us at Orland Toyota are happy to see this wonderful feedback! Thank you, Chuck!
by Orland Toyota on 01/17/2024