Elgin Chrysler Dodge Jeep RAM
Customer Reviews of Elgin Chrysler Dodge Jeep RAM
Review type:
Waste of time
by RM on 05/21/2025updated 05/27/2025Called ahead to make sure they have the car (used) in the lot. They confirm and I say I will be there at a certain time. 35 min drive to get there and it turns out the car is not in the lot...The buying process was smooth and flawless
by Dan T on 05/07/2025Uzi and Carlos are great to work with! Uzi was very informative about the Chrysler Pacifica. He told us all the differences between models. Made our decision to buy from him an easy choice. Uzi and Carlos were helpful making it an easy… decision on which one to buy. The buying process was smooth and flawless. Will be telling our friends about Elgin Chrysler Dodge Jeep Ram!Thank you so much for your wonderful review, Dan! We're thrilled to hear that Uzi and Carlos provided you with such informative and helpful service regarding the Chrysler Pacifica. It’s great to know that the buying process was smooth for you. We appreciate your kind words and your willingness to share your experience with friends. We look forward to serving you again at Elgin Chrysler Dodge Jeep Ram! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
friendly professional dealership!
by lisa hurst on 02/10/2025Mario was very friendly and knowledgeable, made the process painless!Thank you for your kind words, Lisa! We're thrilled to hear that Mario was able to provide you with a friendly and knowledgeable experience at Elgin Chrysler Dodge Jeep Ram. Our goal is to make the process as easy as possible for our customers. We look forward to seeing you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Stray away from Elgin CDJR!
by Elgin CDJR scam on 10/01/2024I was involved in a bait and switch scam. I made an appointment to view a car, I verify the day before that it was still available. I also verified bright before my one-hour drive to visit them. When i arrived they told me the car was… stolen but they had an alternative for me that was better. OfCourse, I left. Hours later we verified the car was still being offered. Such a scam!Thank you for sharing your experience with us. At Elgin Chrysler Dodge Jeep Ram, we strive to provide accurate information and assure our customers of our integrity. We appreciate your feedback and encourage you to contact us directly to discuss this matter further. Your satisfaction is important to us, and we would like the opportunity to address your concerns. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Pre-Owned Purchase
by Roger H on 08/26/2024I recently purchased a pre-owned 2017 Jeep Cherokee Sport from Elgin-CDJR. My salesperson, Alex L, was great to work with. He worked with his sales manager to get the deal I was happy with. He helped me through the whole process (test… drive, negotiation, finance & drive away). I would recommend Alex L & Elgin-CDJR for your next vehicle purchase!!Thank you for your wonderful review! We're thrilled to hear about your experience purchasing the 2017 Jeep Cherokee Sport with us at Elgin Chrysler Dodge Jeep Ram. It's great to know that Alex was able to assist you throughout the entire process and make it seamless for you. We appreciate your recommendation and look forward to helping you again on your next vehicle purchase! Safe travels in your new Jeep! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Shyster Tactics
by efdeng6 on 05/25/2023I was interested in a Grand Cherokee, went in and drove it, asked for a price. "Sales manager", came over, refused to give me a price unless I signed a form saying I would buy it. When I refused and told him I was working out my own… finances, he tried to pressure me into letting him call my bank, to set up a loan of the amount of his choosing. He wouldn't even agree that the sticker price was what the car was available for. I think he thought I was wasting his time because I was in jeans and work boots. Honestly, my boots cost more than his crummy suit. Their loss, I took my business elsewhere. Stay away from [non-permissible content removed]. Been shopping for cars since 1982, this is the worst experience I've had.Thank you for taking the time to share your recent experience at Elgin Chrysler Dodge Jeep Ram. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Brand New Challenger Scat Pack!!!!!!!!
by Michael C on 07/24/2021Went into Elgin Dodge/Jeep/Chrysler dealership today and was interested in leasing a new Dodge Challenger RT/Scat Pack. The customer service here has been excellent. I came in with a few challenges in terms of financing and they were able… to get me in a payment that I felt extremely comfortable with. The sales person I worked with was Adonia and the Manager was Sean. The entire sales process went very smooth, no pressuring and very respectful. I appreciate all the hard work Adonia and Sean went through to get this deal done for me. Now I will be cruising in my new challenger for the rest of the summer. We will for sure be back to this dealership for our next vehicle. Thanks again!!!!We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Elgin Chrysler Dodge Jeep Ram Team
One of the best dealership experiences I've ever had!
by Phil on 07/24/2021Great experience with Cruz and the entire Elgin Jeep team as they helped me get into my new Gladiator!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Elgin Chrysler Dodge Jeep Ram Team
11/10
by Geo on 07/24/2021Gary Kendall is literally the best car sales consultant I’ve come across. After a car crash which left my car totaled, I had visited countless dealerships in search of a replacement and all I was met with was shady and incompetent reps. If… all sales persons were like Gary, they wouldn’t get such a bad rep. Seriously, when visiting this location, ask for Gary Kendall, simple as that.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Elgin Chrysler Dodge Jeep Ram Team
Excellent Service. 5 Stars at all levels
by Ron on 02/08/2020Very friendly.....knowledgeable.....Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Elgin Chrysler Dodge Jeep Ram Team
ECDJR is the Bomb!!!! WAY TO GO TEAM ELGIN!
by Davidsons on 10/31/2019Great in every way. Dean Edwards, the sales manager, the finance manager, everyone involved in this transaction went way above and beyond. STELLAR! AWESOME! Top of the Line!Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Best, Elgin Chrysler Dodge Jeep Ram Team
NewJeepCompass2019
by AlyssaS on 10/04/2019My salesmen were Hitarth and Gary. My experience was overall phenomenal! From the moment I walked in, to the moment I bought my car. I was a 1st time car buyer. Never thought buying a car would be so fun. They both worked with me so well… and got me something that was very affordable. Being a 1st time car buyer, I never would have thought to be buying a 2019 new Jeep Compass. I would 10/10 recommend these 2 guys to help you out. Super friendly, fun, and most of all easy to work with. I cannot thank them enough for helping me out. Also, thank you to the finance guy. He was also great to work with as well. Highly recommend this dealership. Thank you Hitarth and Gary! You are both awesome! Come to this dealership if you want great customer satisfaction!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Elgin Chrysler Dodge Jeep Ram Team
Salesforce
by Thomas on 06/28/2019They weren't too pushyThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Elgin Chrysler Dodge Jeep Ram Team
Great experience
by Ryan on 01/27/2019Michae Willock made the whole experience completely stress free. From the minute I walked through the door, he was more concerned about what vehicle I wanted rather than what I was trading in and how the numbers were going to work out. He… is a true professional!Hi Ryan, and thank you for this great review! We're happy to hear that Michael took care of you! He is a great asset and we appreciate all that he does. Please don't hesitate to call if we can help with anything at all. Best, Elgin Chrysler Dodge Jeep Ram Team
great experience
by IvanDimov on 05/31/2018I delt with Alex Lara and Jason. I am very happy wirh their professionalism and great customer service. I felt very welcomed and valued customer.Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Alex and Jason. Please let us know if we can ever help you in the future. Best, Elgin Chrysler Dodge Jeep Ram Team
Good place to buy a car!
by cklemus on 05/31/2018Quick, friendly, and honest. I have to say Ricky was really great! It was the least painful process I have ever had.Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Ricky. Please let us know if we can ever help you in the future. Best, Elgin Chrysler Dodge Jeep Ram Team
great shopping experience
by Norman_jjj on 05/08/2018updated 05/22/2018No pressure to purchase. Frank Willis was patient and gave us time to think over our decision to purchase. I would refer friends in the future.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Elgin Chrysler Dodge Jeep Ram. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Elgin Chrysler Dodge Jeep Ram Team
2018 Jeep Wrangler
by Matthew112 on 05/01/2018updated 05/09/2018The entire sales team was professional and personable. We made a deal quickly and were helpful in finding me the car I wanted. Frank my salesperson was great as well as the GSM who helped us in finalizing a deal.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Elgin Chrysler Dodge Jeep Ram Team
Very happy with my experience
by ScottBless on 04/24/2018updated 04/30/2018great staff, easy to work with. Very helpful. I walked in with no clear idea of what I wanted and they helped me figure out the right vehicle for me.Scott, thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle. We hope to see you back for scheduled maintenance or anything else we can help you with! Best, Elgin Chrysler Dodge Jeep Ram Team
2017 Dodge Journey
by Heredith on 03/17/2018Our salesman was very patient and worked with us. He was very knowledgeable and worked in getting me in my dream carThank you for taking the time to write these kind words, Heredith. Please let us know if we can help you in the future! Sincerely, Elgin Chrysler Dodge Jeep Ram Team
Great, professional Sales man: Chris
by DavidTD59 on 02/22/2018updated 02/28/2018Salesman was fantastic, Chris. He was friendly, "Customer first", had a can do attitude, worked hard with me. I cannot say enough about his professionalism. When the porter didn't have time or ant to put my plates on the new car Chris got… on his hands and knees in dress attire to take care of me. Bonus time...great guy. Eddie in finance was a really nice guy, everyone dislikes car finance guys but there was nothing to dislike-a good man.We are happy to hear you had such an excellent experience with our dealership! Thank you for the kind words about Chris and Eddie! Sincerely, Elgin Chrysler Dodge Jeep Ram Team
Thank you for your feedback. I understand your frustration regarding the availability of the used vehicle during your visit to Elgin Chrysler Dodge Jeep Ram. I appreciate you taking the time to share your experience. Please feel free to reach out to me directly so I can address your concerns and ensure a better experience in the future. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
by Elgin Chrysler Dodge Jeep Ram on 05/27/2025