Audi Exchange St. Charles
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Customer Reviews of Audi Exchange St. Charles
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Hopelessly incompetent and arrogant
by WQ on 10/21/2023I would appreciate if leadership at Audi Exchange corporate would give me a call. I have had really bad service experience at Audi Exchange St. Charles. The general manager, Jason, at the dealership included. The problem started when I… had my battery replaced at the dealership in early 2022, the battery died after a year and I took the car back to dealer ship. Audi Exchange dealer ship replaced the battery again in February 2023 and the battery died again a couple of months later. I took the car back to the dealership and the service department said there is amp draw somewhere and said they would charge for additional diagnostic. Audi dealers are supposed to be experts in their products. I took the car back without further diagnostics and had an independent mechanic run some diagnostics. The independent mechanic did not find any amp draw and stated the battery is bad. Audi Exchange, St. Charles service department and leadership is so incompetent and arrogant they, can not even diagnose a simple bad battery problem on Audi cars. I have lost complete trust in Audi Exchange. Just wanted to point that out. Part of buying an Audi is the experience of owning an Audi including post sales service, so far I have had an extremely bad experience at Audi. I am not sure anything would come out of writing to Audi, or if Audi as brand value customer feedback. But after this service experience at Audi Exchange st. Charles, I would recommend against buying another Audi to everybody I know. Even though Audi makes great products but the customer service is worse than a used car dealer. If you are considering buying a German car, stay away from Audi Exchange, in fact buy a Mercedes instead. After sales service experience is hands down better at Mercedes right across the parking lot. In hind site I should have taken my car to Garage 31 instead. Garage 31 is courteous and competent and a whole lot cheaper than Audi dealership.
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