Landmark Ford
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Customer Reviews of Landmark Ford
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Landmark Ford
by N Siudyla on 07/27/2024
We bought a 2011 F-150 from Landmark Ford. They do a 172 point inspection on all used vehicles prior to selling them. They fix what they find! For example our truck had breaks and routers replaced and transmission work done. Our salesman… Jeremy Lucas was the best. They really do stand behind all their vehicles.
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Gary Dean
by Gdean00 on 05/25/2025Quick in and out.Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Brand new vehicle, cut wire, many mistakes, very frustrating
by bodo2014 on 12/20/2024I'll share my experience and perspective. Purchased a 2024 F150 Lariat. During the finance process they messed up the city, zip and county on the registration during the plate transfer. Also had the wrong address info on the tax form as… well. After driving to work for the first time I came out in the evening to see one of the DRL lights around the log light not working (on a brand new truck). Service looked at it the next day and asked if I had a mouse problem because they found a chewed wire. I informed service I had reviewed pics of the truck on their lot the night of the test drive and the light is out. So he then acknowledged it at least happened on their lot. The wire to me did not look chewed. Also, where's the quality control? Service also confirmed Brake Plus was not installed on the truck, but it's a dealer installed option I had to pay for worth hundreds of dollars. I tried to talk with someone about this but they had me sit for half an hour before I walked out. I've tried to contact the GM and he has not responded. This cost me approximately 140 miles round trip, 12 hours of PTO at work and not to mention the hundreds of dollars they took from me for an option that was never installed.Hi, we are so disappointed to learn of this situation you have described. We'd like the opportunity to turn your experience around. Please reach out to Cleo Whitcomb, at cleo.whitcomb@landmarkauto.com or (217) 862-5374 at your earliest convenience to discuss how we can turn this experience into a positive one.
Niki, this started on 11/22/24, so we’re 5 weeks in. Cleo has already been involved and I’m guessing it was her that was responsible for refunding the $349 a week ago for the dealer installed option I paid for, was said to be installed but never really was. Took long enough though and should have happened the same night it was confirmed not to be installed but your guys in the authorized personnel only office were only worried about another sale and not about me as they let me sit there 30 minutes after being informed of the concern. The refund was appropriate but doesn’t satisfy all of my concerns. If you’re truly interested in rectifying all of my concerns, the dealership knows what my expectations are.
Landmark Ford
by N Siudyla on 07/27/2024We bought a 2011 F-150 from Landmark Ford. They do a 172 point inspection on all used vehicles prior to selling them. They fix what they find! For example our truck had breaks and routers replaced and transmission work done. Our salesman… Jeremy Lucas was the best. They really do stand behind all their vehicles.N Siudyla, thank you for leaving such a great review and high star rating. It is great to hear our Staff took such great care of you! We hope to see you here again!
Purchase of New 2023 Ford 150 XLT Pickup
by Wayne Seiler on 06/19/2024The personal at Ford Landmark were very professional, including everyone on the Sales Team all the way to the Service Center staff who installed several additional items. These included a high quality bed topper and liner, and additional… clear coat protection for the exterior aluminum shell.Wayne Seiler, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!
EXPERIENCE AT LANDMARK FORD
by FARM GUY on 05/03/2024I was in the market for a 1/2 ton pickup replacement and contacted landmark ford. I was connected to jeremy who became my salesperson. Jeremy knew the type of product i was looking for and my budget. He put together several options. Even… though i was considering a new vehicle a previous owned truck became available meeting my expextations. I was pleased with his knowledge of the products allowing me to make the best informed decsion. Jeremy was the best.Farm Guy, thank you for your kind words and congratulations on your new vehicle! It is great to hear our Staff took such great care of you! We hope to see you here again!
Monica Grounds
by grounds on 04/13/2024We had a wonderful experience! Everyone was super friendly and helpful.Grounds, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Above and beyond
by Kenzielee on 10/31/2023Jeremy went above and beyond to make my first new vehicle purchase. He was well knowledgeable and prepared. Came from out of town for this specific vehicle and he had everything prepared for me. I would 100% recommend working with Jeremy… and this dealershipKenzielee, thank you for leaving such a great review and high star rating. At Landmark Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Becareful if your interested in used
by Jay2016 on 09/23/2023Went in and was interested in a used vehicle they had , test drove two of them , picked the one I liked , the key fob was broken and all taped up , was told I can just by another fob shell case myself, they were suppose to look into a… second key fob but yet have yet to hear about it , the electronic tailgate would not come down , said service dept would have to look at it but since I'm buying a used vehicle they probably couldn't do anything about it , I found the problem myself , it was just a connection issuse that took less than 5 minutes to plug it in all the way and it works now ,every question I asked , I just heard , well it's a used vehicle, I don't about it cause it used , then sent me home with the truck and said I was approved but couldn't do no paperwork yet cause of a issuse on lender's end , Then come to find out I wasn't approved on that Saturday but then went back in and I was approved on that Monday according to finance person , but the salesperson sent me home that Saturday telling me I was approved and this thing happens all the time . I feel if I was buying a brand new car treatment would of been different, going into it I already know buying a used vehicle they really don't care about you as much , atlases that's how I felt . The used vehicle still had a price tag on it around $25000 . Regardless if your buying a $25000 used car or a $80000 new car , your still a customer walking through there doors , only reason why I picked there was because I heard people say , they treat you really good and they aren't like the usual salesman, but I never felt that way .Jay2016, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Landmark Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give me a call at (217) 862-5374. We hope to hear from you soon.
The following reviews are more than two years old. They are not included in the overall rating.
23 reviews
Nissan
by Titans1 on 07/15/2023Very good, helpful!Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Thrilled with my purchase experience
by Hlygrl1 on 04/22/2023Was greeted within a few minutes of driving on the lot. No pressure. Answered all my questions. Able to test drive immediately. Carlos De Leon found exactly what I asked for and found my next choice when I changed my mind. Purchase… process smooth, informative, friendly and efficient.Thank you for taking the time to notice those efforts and for leaving such an awesome review! At Landmark Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Landmark Ford
by Shadow55 on 08/17/2021Salesman and Financial person did great job. Very pleasant experience.Only care about the sales
by Disappointed on 04/08/2021I thought it was wonderful at first, and then the red flags started to slowly appear. For starters, the car I was shown had keys with a tag that said 2013, the sales person told me it was a 2013, and I had no idea until I went to do… paperwork it was really a 2009. That is a big difference. But year didn't make a deal breaker as long as it ran well. Second, there was a dent in the side as they had just recently gotten the car as I was told. I asked if the dent could be removed if I purchased the car. I was told without a doubt yes. I was told if I purchased the car that I could bring it back in for a detail and to remove the dent. The tire light was also on which again I was assured could be corrected with purchase of the vehicle. No sooner did I leave the dealership the engine light came on. I immediately text my salesman as soon as I arrived home to inform him and request can it be delt with as well since it wasn't even ten minutes after leaving the lot. I was told absolutely for that as well. Come the day we arranged for me to bring the car back in, I dropped my car off on a Wednesday morning 8AM. I heard nothing from anyone until late that evening telling me they were swamped with car sales from the weekend still but would get to my car first thing the next day. Come Thursday I hear from service dept that afternoon to inform me that I was not in fact getting the repairs, just a quote for them which turned out to be almost $2,000 worth needed already on the vehicle. This did not include the dent or a mention of the dent not being removed still. My car was STILL not ready until the following day on Friday. I had to have someone else pick it up as I had to work so did not see my car until that night. Upon arriving home I discovered that the dent had not even been taken out. I tried to talk to my salesman who told me he would try to see if they could fix my exhaust repairs at the least and that is the last thing I heard. This has turned into the worst car buying experience I have ever had! I went through a dealership to finance and build my credit as well as ensure I could get a reliable car to transport my 4 kids in. Now I'm left with a car that needs thousands of dollars put into it not even a day after leaving the dealership and no contact to try to correct that. They only cared about the sale money not mine or my children's safety or reliability of a car.Purchase of new transit connect.
by HavanaJim on 12/06/2020My experience with landmark ford has been great. They had what I wanted.JTR
by Conductor on 10/30/2018Great experience, from the time that I purchased my Explorer (2014) through the number of times that the vehicle has been serviced.Worst Ford Dealership
by addy2016 on 06/30/2016Our 2013 Focus had a recall issue involving one of the car's computers. They re-flashed the car and after that was done we were called and told to come and pick the car up. We went to start the car and the battery was dead. Then when the… car was started, the navigation screen was blank and nothing worked through the screen. The service advisor then told us that they would have to repair the screen and programing. After that was fixed, we went to pick the car up and the service advisor then told my wife that she owed Landmark for the repair. Remember, this was for a repair for a recall; Landmark messed the car up and then expected us to pay for their mistake. We have all of the documentation to prove this. I have five other Landmark horror stories but they're not worth the time detailing how bad they are. Landmark sells on price. You get the best price around but the worst service around.Sirius XM Antenna Fix
by Davefrenk on 05/07/2015updated 05/20/2015Even though the issue with the Sirius XM radio could not be replicated they're replacing the antenna anyways. Washed my truck too.I love Landmark
by jecca1985 on 05/07/2015I was not an easy customer but Mark Underwood worked very hard to get me what I wanted for the right price!!!Fast and friendly service at Landmark Ford in Springfield, IL
by FordEscapeLady on 04/24/2015updated 05/03/2015I made an appointment the day before and they got me right in and my oil change and service was very fast. Also, the gentleman explained my tire dry rot situation and we priced tires...love the "beat the price" guarantee. We'll be back… for tires in a few months, as recommended. Thanks!Most recent visit
by Lindak47 on 04/02/2015Service dept. staff are always helpful. I had a problem with my exterior mirrors. They were able to fix the problemAmazing lot! I will continue to come back!
by Steven1394 on 03/31/2015Derrick was great. He was informative and friendly. My girlfriend and I were not afraid to ask him questions. He was very personable. If he didn't know the answer to our questions, he found out for us. It was fantastic.Mike's Review
by MichaeMeyers on 02/27/2015In addition to great service and maintenance work, the mechanics found damage to my right front tire that could have resulted in a flat tire.
About our dealership
N Siudyla, thank you for leaving such a great review and high star rating. It is great to hear our Staff took such great care of you! We hope to see you here again!
by CLEO WHITCOMB on 07/30/2024