Customer Reviews of Woodfield Lexus
Review type:
Recall service
by Michio Takeda on 07/31/2025Was done timely.Initial 5000 Checkup
by Bill on 07/31/2025Service people were very friendly and good. My car was only getting an initial check up but it was done within the time I was told. This was at no cost.???
by Service Appointment on 07/25/2025The service staffs are readily available to answer questions and guide customers through the process.Lexus
by Angelo on 07/14/2025Courteous and prompt Very thorough.Always happy to help! Thanks for sharing. Your support is appreciated, Angelo!
Roadside Drama
by Bob Fox on 07/14/2025I must say how great Tammie is. Tammie is nice, calm, patient, funny, efficient and professional. I interrupted her day on Wednesday with car trouble on the shoulder of I 290 during a rainstorm and she talked me off the ledge. Tammie had… me back on the road in no time without a worry. I always ask for Tammie by name! Bob FoxGlad we were able to help! That can be a bit scary. We are so happy things turned out okay. Thanks for sharing. Your support is appreciated.
Good Service
by Mark on 07/14/2025Standard 35,000 mile service was done quickly. Waiting area is very clean and nice and stocked with water, coffee, tea, and snacks. Erick talked me through everything they would do, and they washed the car and cleanted the front floor… mats thoroughly. Service took 30 minutes less than promised.Glad we were able to accommodate your service needs and things went so smoothly. Thanks for sharing. Your support is appreciated.
Fast, Easy, and informative
by John Zydlo on 06/13/2025Easy to make appointment. Given a good price, done fast. Have not had bad experience since I bought the CRVAlways happy to help! Thanks for sharing. Your support is appreciated.
Five star service
by Christine Krzystofczyk on 06/05/2025From start to finish, everyone we worked with was top notch. The video by the serviceman made the experience truly transparent. It’s great to feel such a level of confidence in a dealership. Also love the pick up and delivery service.We are thrilled to have you as our customer and look forward to continue to work with you on all your Lexus needs. Thanks for sharing. Your support is appreciated.
Top Notch Dealership!
by Jan on 05/05/2025This dealership is beautiful! The people are friendly and knowledgeable. Wait time was reasonable.Glad we could help with your service needs. Thanks for the 5 stars and sharing your thoughts.
Tammie rocks!
by Amy P on 05/05/2025It's always a pleasure having ,my vehicle serviced at Woodfield Lexus! Tammie goes above and beyond! At my recent appointment for a regular maintenance check-up, I showed Tammie some black marks on my white car. I thought my paint was… scratched. She had the paint buffed out and now I am good as new! If you are need of service, call and specifically speak to Tammie to schedule whatever you need!It is always our pleasure assisting you with your car! Thanks for sharing your thoughts. Your support is appreciated.
Exceptional service
by Happycamper on 04/17/2025My car was just in for a free 5000 mile check up. I was greeted promptly and courteously. They explained what they were going to do and the estimated time. They called me when finished early and easy pick up and on my way. I was very… impressed.Always happy to assist with your service needs. Thanks for sharing. Your support is appreciated!
Customer
by Angelo on 04/14/2025Courteous, complete and precise. Very friendly atmosphere.Thanks for the wonderful 5 star review! We truly appreciate your support.
Great Service
by Chelsea on 04/08/2025The staff is friendly, accommodating and do great work. I wouldn’t go anywhere else for my Lexus needs.Thanks you for being our customer, Chelsea! We appreciate your kind words of support.
82 k maintenance
by Kathleen k on 03/28/2025Tom, was my advisor. He was great. He took the time to explain everything and kept me informed on the work and recommendations of the technicians .Thanks for sharing, Kathleen. Your support is appreciated.
mr
by Douglas L on 03/08/2025updated 03/17/2025I was very happy with the service that I received from your service advisor Eric Clarke and your dealership. I will ask for Eric to handle my service the next time that I return. Thank You Eric for your efforts to take care of my car.Thank you for servicing with us and we look forward to assisting you for many years to come!
Great service
by Senajit Majumdar on 03/04/2025Great service. Tommy Mulak was an excellent CRS was very helpful, understood my issue and requirement and provided solution and serviced my car promptly in a relatively short period of time with a superb care and quality. The service… waiting room was very clean and well equipped with natural comfort along with TV and etc. it was and excellent experience.Glad your visit with us went well. We will continue to do our best in assisting you with your Lexus needs.
1st service for NX
by R O on 02/25/20251st visit for NX for tire rotation & oil change was what I have always experienced at Woodfield Lexus - completed when promised, comfortable waiting area, knowledgeable service advisors.Glad we could assist! Thanks for sharing!
Nice people
by Philip Dade on 02/10/2025Erich my service advisor is cool and laid back like me. The cashier was very nice especially compared to the last cashier I had.Thanks for sharing and for the 5 stars. Your support is appreciated.
top notch service and attitude
by bonnie wagner on 02/09/2025exemplary service with very courteous people in this dealership--spent additional time talking with me after my car was finished for its 20,000 mile check up--felt very valued as a customer!Glad we made you feel valued and thank you for sharing your thoughts, Bonnie! Your support is appreciated.
excellent
by excellent on 01/29/2025updated 02/05/2025Fast and EfficientThanks for the 5 star review! Your support is appreciated.
Lexus Woodfield Service
by Bernard lucier on 01/20/2025updated 01/27/2025Tammy did a great job making certain that all of my concerns were met. Great Lexus 2021 350 and wonderful service assistance by Tammy.It is always our pleasure assisting you with your service needs. Thanks for sharing. Your support is appreciated.
WELCOME TO WOODFIELD LEXUS
Admittedly, there are quite a few auto dealerships in the Chicagoland area, but we here at Woodfield Lexus are an excellent choice for a new or pre-owned Lexus. Since Schaumburg isn’t too far from Chicago, we are happy to supply Chicago drivers with great Lexus cars. Schaumburg, IL, where Woodfield Lexus is located, is a quick and easy 30-mile drive from Chicago, so if you’re looking for a great car-buying experience, a quick trip west on the Kennedy Expressway will place you in right direction for the car of your dreams from our Lexus dealership.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Always happy to help with your service needs. Thanks for sharing and for the 5 stars. We truly appreciate your support.
by jjoern on 07/30/2025