Fox Valley Buick GMC
Customer Reviews of Fox Valley Buick GMC
Review type:
Great experience
by Peaser23 on 02/03/2025Frank Rubino is the best customer service representative in the car repair business I have ever encountered. St. Charles Buick/GMC is lucky to have him.Great service visit
by HappyCamper on 10/11/2024updated 10/21/2024Services repaired quickly . Honest inspection , video inspection supplied easy to understand needed repairs, Never recommended services that Vehicle did not needThanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Roof rack install
by arteddoc on 04/06/2023Easy scheduling, done on time and to my satisfaction.Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Fox valley Buick dealership, of St Charles ""
by Sennobia on 04/14/2017How you are treated with a warm friendly smile!! And the communication with the staff is very knowledgeable of your vehicle!!2015 Sierra, more rain?
by Sharpestedge on 04/11/2017I had a problem with my third brake light lens leaking water. With the forecast looking like more rain I stopped in to see if my part was in and without an appointment they fixed it while I waited. Thank you to the entire service team. I… really think they care about my vehicle as their own and I couldn't ask for any more than that.Great service
by RitaLacrosse on 02/12/2017Great service. Timely, great communication and nice people.Service review
by bob_50 on 01/01/2017As always, everyone I have worked with at the dealership has been polite, courteous, and very helpful. The work done on this trip and all previous trips was done well and was timely considering I always wait for my service. Thank you for… the great customer service!Buick LaCrosse Maintenance
by brewguy on 09/16/2015updated 11/03/2015Had my oil changed, fluids topped, tires rotated. Always friendly there and the coffee is excellent. Never have to wait too long.Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! -Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Scheduled Maintenance
by JKuchta on 07/28/2015Every maintenance item was addressed in timely fashion. I was kept in the loop regarding the status and progress every step of the way.Fox Valley GMC, St. Charles, IL
by LuLu_61 on 05/07/2015All employees were friendly, from the gal who answered the phone when I called to set up an appt., to the people in the service center. Work was done quickly and efficiently.Hi Lulu and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Stay safe! Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Great place!
by aeroimages on 04/27/2015They did a great job assessing the issue with my car and fixing it in a timely manner. Love the free car wash too!Hi and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Regards, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Happy to have problem fixed.
by BiilBob on 04/03/2015updated 04/09/2015After coming in for the third time to fix the same related problem of the drivers heated seat not heating nor staying on, it appears you got it right and fixed it for no charge. Tech advisor Phil Lang was very attentive and even got me a… new Encore to drive home while My Lacrose was being worked on. Good job and let's hope it's fixed for good. Thanks, BillHi Bill and thank you for your kind words. We are very happy to hear that Phil was so attentive during your visit to our dealership, and that he gave you some insight on your issue! Thank you again and we look forward to working with you again in the future! Take care, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Tire repair
by Rtrivelli on 02/20/2015updated 03/05/2015Had a leak in my tire from a nail. Called service dept. around 4:30, got there around 5. It was fixed and out the door by 5:45pm. Could not have been better , service and quality of care!Thank you for your kind words. We feel our service department is what makes Fox Valley Buick-GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Fox Valley Buick GMC
by Jmcwulf on 02/09/2015updated 03/02/2015Phil is always pleasant, calls and follows up when he says he will and was flexible and very helpful when I came back on a busy Sat am to get the car back. I also appreciated his honesty on the work being done.Great service!!
by aeroimages on 01/21/2015I was in for a scheduled oil change/rotation. Everything went well - very comfortable waiting area with WiFi and coffee. The car was done in a prompt manner - can't ask for much more.We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Great Dealership
by donaldfox on 12/19/2014I always receive excellent service. The waiting room and adjoining bathrooms are immaculate. The coffee is good. The service people are very friendly and helpful. I feel very comfortable there.Donald, thank you for using our service department and the kind words about Fox Valley Buick GMC. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Dont hesitate to ask if there is anything else we can do to help you. Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Very Good But Can Improve
by Iron_William on 10/09/2014updated 10/24/2014Friendly, relatively prompt, informative paperwork. Need to separate service money taker from dealership phone so that she give full attention to customers. No coffee left at 10 amThank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Wonderful service
by Donaldfox on 10/08/2014I was greeted with a positive attitude and a smile. I went to the waiting room and set up my computer. The internet connection was good. I was told that it would be about an hour. I was closing up the computer at the one hour mark when… the service man arrived and told me my car was ready. It was, as usual sparkling, clean. Thank you Fox Valley!Thank you for sharing your experience with us, Donald! Our team works incredibly hard to exemplify the Fox Valley Buick GMC commitment to customer care and we are so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Take care! Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
ALL Good
by Berly2468 on 09/07/2014updated 09/26/2014My car needed to stay for a few hours for repairs. Phil was able to send me on my way in a loaner while my issue was repaired. Fast, courteous & professional.Berly, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Mike Castagnino - GM - mcastignino@foxvalleybgmc.com
Thanks for your praise and kind comments about Frank. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Stephanie Mavis on 02/05/2025