Customer Reviews of Romeoville Toyota
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2 service reviews
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Excellent service
by Dan on 12/01/2023Tim did an excellent job with my service needs overall ! Ultimate professionalHonest, quick service
by Paula on 08/18/2023I have always been given an honest service checkup here. We’ve all been to places that locate “problems” with exorbitant prices. This place explains everything and gives a fair price. The service personnel are always polite and my car is… ready when promised.
The following reviews are more than two years old. They are not included in the overall rating.
5 service reviews
Horrible Service when Dealership is needed
by michaeld on 07/12/2017I purchased my second straight Toyota Highlander from Thomas Toyota. I have spent $40,000.00 plus each time. I have referred 5 customers that also purchased from the dealership. The first time I have a major issue, the Dealership and… Manufacturer turn and snub me. I am a 53 year old male not a kid. I was entering a destination in my GPS on a hot day. Somehow the screen cracked and now of course has spread. I called Thomas of Toyota who had the service manager John look at it. This person literally took 3 minutes and created his own self judgement that this was impact damage. Implied that I was lying. he took a simple cell phone picture and e mailed this to what is supposed to be a regional manager of Toyota. His name is Dan. Who judged that this was impact damage without even viewing the actual vehicle. The judgement was made on his part that this is my problem not theirs. I run a business in Naperville. If i gave my clients that type of service, I WOULD BE OUT OF BUSINESS. They have now lost a lifetime Toyota customer and earned my very bad word of mouth......not set up to service other makes of cars
by bigtony on 04/23/2016bought used ford truck got free life time drive train warranty problem is all maint must be done by them they are not equipped to do work on fords they never have the parts needed always have to send out wait for parts which seems to take… hours stuff as minor as oil filters its a pain told them to replace PVC valve didn't realize till I got home they didn't do it now have to go in again to get it done to keep warrantyBOZO"S CIRCUS IS STILL PLAYING
by grub5 on 02/01/2009I purchased A new F J Cruiser first Toyota I have ever bought. Had the car 5 days and windshield cracked stress carck. Brought it Thomas Toyota they said no problem they would order it. Called me a few days later I dropped it off the night… before. Picked it up next day they had a Butcher work on it trim was bent wavey and had thumb dent in it, windnoise and bottom piece of metal on hood was flapping around, also had scrathed the paint in several places on the roof. I complained to the Service Mang. he said he would order it and bring it back when they get the part. Called me a few days later dropped it off the night before. Picked it up next day bottom piece of metal not even close to being aligned and roof was touched up with a brush looked BAD. I went back the a few days later and spoke manager of the dealership to let him know what was going on in his dealership. He had me drop it off the next Monday and gave me a loaner. I stopped by 3 days later and found it sitting in front of the dealership.I spoke to the Service Mang. he said they now had to order the metal piece on the hood now and in the process of getting that piece out they now scratched the hood. Its been there 3 times now and has gotten scratched all three times. Now three differant places have to be painted and I wont get it back till next week. Who knows what it will look like then. I thought Toyota meant quality and the people servicing them.2005 Prius Service
by pvandrew on 07/02/2008I took my Prius in for an oil change, and since I had 105,000 miles in the car and had been hearing a scraping noise like the brake indicator pin when I applied the brakes, told the service guy I needed a brake job. He told me that the… Prius was good on brakes and he didn't think so. He said they would inspect the brakes. Forty five minutes later he imerged telling me that the brakes were fine and if I continued to have a problem we could go for a test drive. After leaving I noticed when I applied the brakes the noise was gone, must have been brake dust build-up after 105,000 miles. This was my first expierence with their service department and I would return.Ridiculous Service Time/Things still not fixed
by notsatisfied on 03/05/2008After test driving a Dodge Ram we noticed that they were things that needed to fixed. 1. seatbelt light dinging, 2 shaking, 3 back seat loose 4 wheel alignment. They assured us that they would... This was Saturday night. I brought the car… back Monday morning and gave them the list of things to be fixed. I left the car there. On Wednesday, the service guy said everything was fixed except for the seat belt?!!! They would need to get this fixed through their Dodge place, but wasn't sure if they could get the car up there on Thursday. I told him, I'll take the car my self to the dodge place. Come to find out they didnt do the alignment and here we are driving on the highway! Well the car has been there for 3 days and it is still not fixed!!! Now it is suppose to go through a safety inspection and you mean to tell me, that you you sell something without the safety belts not properly working. Then they lied and said that oh dodge was to do the alignment when they fixed the seat belt, well how would they know fix the alignment when it was suppose to be fixed in Joliet! The General Manger didnt even check the computer nor call Orland to see if they were suppose to fix it. Then they are trying not to give me my money back for a car and it is been there pretty much since I brought it!!! Never will I go here for a car!
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About our dealership
We know that prospective customers are extremely well educated when researching their next vehicle. Romeoville Toyota has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
Romeoville Toyota is located at 684 S. Weber Road, Romeoville, IL, and we serve Toyota Owners in Naperville, Schaumburg, Orland Park, Downers Grove, and the surrounding suburban area including Chicago. We sell the complete line of Toyota vehicles including Camry, Tacoma, Corolla, Camry Hybrid, RAV4, 4Runner, Tundra, Prius, Prius Prime, and Yaris. We also carry an extensive pre-owned car inventory.
What sets us apart
Welcome to the Romeoville Toyota website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or pre-owned Toyota car, truck, or SUV you will find it here.
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Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish