Hawk Subaru
Customer Reviews of Hawk Subaru
Review type:
Mr Mulcahy
by Iron Horse on 07/07/2025Oil change and tire rotation done in a timely manner and all is good. Luis F is all professional and helpful.Great service
by Pineapple on 12/10/2024As always, I’m taking care of promptly professionally and always with respectHello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
RoyandSusan
by RoyandSusan on 01/25/2018they provided excellent service. they were very nice and helpful and we will bring our car back here. From Ottawa we have a choice of going to Peoria or here we choice here we find it better service.Roy and Susan, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
January visit for oil change
by LeslieKruzich on 01/21/2018Justin was very attentive, service performed in a timely manner. I am still having issues with my car pulling to the right, despite tire rotation. I was told my alignment is fine, that it could be a tire problem, however, tire tread wear… is OK as well.Hawk Subaru Service
by Georganne1 on 01/09/2018Good service and friendly staff. Work was completed to my satisfaction. Time it took to complete the service was reasonable.Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Hawk Mazda
by MazdaCX5Driver on 01/08/2018Fast service. They completed all scheduled work as requested sooner than I anticipated. The dealership automatically reminded me by text of recommended service for my new Mazda. Scheduling the appointment was simple easy and fast using an… on line link.Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Subaru Service is reliable.
by lw60404 on 01/04/2018Staff is very professional and helpful. Justin explained what what was necessary for my car to be serviced according to the mileage. Waiting room is comfortable and coffees etc are available.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Highly recommend!
by msadrakhall on 12/24/2017The staff was very friendly, extremely accommodating, efficient, finished before the hour of time they promised! and went the extra mile, gave my Subbie a bath :-)We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Service for oil change and check out if there was anyother problems.
by jhooter1 on 12/12/2017Quick service, no add on surprises that would cost alot more than I had expected, even though they didn't quote me a price before doing the service.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Easy Booking of our Saturn Car for Service
by Camilo_Guzman on 12/08/2017It was very easy to book the service of our car through the phone. I called at 10AM and was able to schedule the service at 3PM the same day.We appreciate you for letting others know about your experience at Hawk Subaru. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Great dealer
by Foresterownet on 12/08/2017Personable and professional staff. Work done in timely fashion. When I need help with the mundane -like setting clock, they do not hesitate to help.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Great Service
by Deb_IL60531 on 12/01/2017I feel like I can trust the service that I get. They always treat me like I am important to them.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Car
by Jsith40 on 09/20/2017updated 10/02/2017Quickly found the problem that the other dealership could not and gave us a rental so we could go on our wayThank you for sharing such kind words with us. Please don't hesitate to let us know if we can ever be of any service and come back to see us again very soon! Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com
Great customer service
by Evonmarie on 09/15/2017Did a great job making me feel like I was an important customer, even though my car has 160 thousand miles on it! ;)Hi Evonmarie and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. If you have any questions about the work that was done please feel free to contact us. Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com
Oil Change
by Bossybecca on 09/01/2017updated 09/15/2017The oil change was fast . I didn't like at the end they said I may need new Tires . My car is less then two years old.. My husband laughed when i told him..Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you have any questions about the work that was done please feel free to contact us. Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com
our experience
by Juvenal1 on 08/21/2017updated 09/11/2017Our dealer Jerry Castillo, and everyone at Hawk are very knowledgeable and professional. They were not pushy and we purchased our vehicle in a timely manner.I am pleased to hear that Jerry was able to provide a pressure-free, knowledgeable and professional car-buying experience. Congratulations on your new vehicle! Hope you have a safe and enjoyable ride ahead! Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com
Excellent service
by BlackMazdarx8 on 08/20/2017updated 09/11/2017The helpful person(Justin) that took the time to tell me special features about the used car I brought in for recall fixes.Thank you for sharing such kind words with us! We hope you wonât hesitate to reach out at any time and let us know if thereâs ever anything we can do to be of any service. And, of course, come back to see us again very soon! Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com
My first year with my Outback.
by Joes2016 on 08/24/2017updated 09/11/2017Service was great.Guys had me in and out in a decent time and took care of what needed to be done.Thank you for giving us the opportunity to service your Outback. I am happy to hear that everything went well for you. I will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com
Great customer service
by CarlosJaime on 08/17/2017updated 09/07/2017Representative provided great customer service and gave detailed review of what needed to be fixed. Also provided rental car and fair price for repairs.Carlos, we believe our customers deserve only the best when it comes to caring for them and their vehicles which is why we are so pleased to learn you had such a pleasant experience here. Thank you and we hope to see you again! Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com
Customer review
by Cesar_LGT on 09/01/2017Had a very friendly customer service and a quick check in to get my car serviced. Great pricing as well.Thank you for the kudos, Cesar. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com
service
by FeliciaKK on 08/07/2017updated 08/23/2017straight forward, with service that's needed, and recommended service that needs to be done. great customer service that I would recommend.Thanks for your outstanding review! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Hawk Subaru!
by Neil Snied on 07/08/2025