Mazda of Orland Park
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Customer Reviews of Mazda of Orland Park
Review type:
The farthest dealer from my home - highly rewarded for going there.
by Mike Rossmeier on 09/23/2023
My job in finance includes evaluating how owners run their business, and I had a great experience at Mazda of Orland Park. Eric Vates knows how to close a deal with satisfaction - my trade-in and purchase was done in 10 minutes.
Also great… service from Tori, and Marta in Finance - they handled all the details including title, license etc. without me having to spend any time on it.
3 reviews
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The farthest dealer from my home - highly rewarded for going there.
by Mike Rossmeier on 09/23/2023My job in finance includes evaluating how owners run their business, and I had a great experience at Mazda of Orland Park. Eric Vates knows how to close a deal with satisfaction - my trade-in and purchase was done in 10 minutes. Also great… service from Tori, and Marta in Finance - they handled all the details including title, license etc. without me having to spend any time on it.Don’t write a review or they won’t service you.
by Lauren on 11/13/2021I had an absolutely terrible experience with Mazda of Orland Park. In March 2021, I went with my father and the owner of the dealership provided a very horrible experience in which I decided to detail in a google review. Fast forward to… November, my father and I decided to try the dealership again. We had new circumstances and went through the process fairly quickly and fairly well with the finance manager, however once the documents were signed the vehicle was ready to be driven off the lot as my own, the finance manager comes in with a printout of my review to say do I remember writing the review, why would I come back if I had a bad experience, and if I’m going to change the tune of my review. At this point I’m confused because all of my paper work is done and now I’m being chastised about a review of my experience. The finance manager which was the only woman in the office, said please just say sorry, he’s mad. He wants you to apologize and say you are not going to write another review. We don’t sell cars to unhappy people. At that point, John who says he owns the dealership, stated he took the review personally because he has children. Again saying he understands why my review was written but he doesn’t agree that I wrote the review. After 30 minutes of going back and forth the manager finally just I want you to say you’re not going to write another review and let’s leave as friends. As a consumer, at this point I’m floored. Im embarrassed and upset because I’m feeling like I’m begging for a vehicle I have already outright purchased. John want to shake my hand and at which point I decline politely and said I rather not at this time because naturally you again have ruined my experience. Then he says forget it you can’t have the car. You’re not happy. At this point my father and I are floored. The purchase was complete. I’m only grateful that I did not allow them to run my credit again because I walked in with my own pre-approval. This was the most embarrassing, horrible experience car shopping. Again as a consumer if someone tries your establishment after a bad experience, you should thank them and try to better their experience. This dealership just doesn’t have any class, any respect, and seemingly from their reviews on google this is the new approach they take with their customers who they claim to treat like family.Terrible Service
by Noelle on 02/22/2021My fiancee purchased his Mazda from here in May. The sales team was fantastic. The service team is another story. He recently took his car in for the maintenance oil change/tire rotation. The next day while he was on the highway, his… steering wheel started to shake, as if the tires were not aligned. He called the service department on a Friday and spoke to the sales manager regarding the issue. He was told they could not make room for his car until Tuesday and that there was probably snow in his rim causing this issue. He luckily was able to get in to a local shop the same day and they re aligned his tires for free, no questions asked. They said it was possible there was snow in there, but most likely the tires were not aligned properly after the tire rotation. This is not how you take care of your loyal customers. We will not be taking his car there anymore.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area