BMW of Orland Park
Customer Reviews of BMW of Orland Park
Review type:
Stay away
by Anas on 04/17/2025Would never come back here again. I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to figure out what the issue was, nor did they even recommend… any maintenance services. And the cherry on top is they couldn’t even provide a complimentary wash. STAY AWAYCouldn’t care less
by rem on 12/07/2024updated 12/13/2024No interest in correcting service issues. Not responsive and condescending, The only positive was the on-line scheduling, however, it is unclear if they actually review as I was asked all the same information when I arrived.It's disappointing to hear about your experience with our service. We strive for attentive and respectful communication, so it's concerning that we fell short in this instance. Please reach out if you'd like us to address any unresolved issues or discuss further. Thank you, Brian Coster - Service Manager - 708-460-4545
Service advisor has money hunger
by Sam on 11/27/2024Ask for any other service advisor, other than Jason. The dealership itself is fine. He’s just bad advisor. He’s set on overcharging you. Took my vehicle in for a diagnosis needed programming which is one hour at another dealership for… some reason this dealership wants $1800 or they refuse to do itSam, I'm sorry to hear about your experience with the service advisor. We strive for transparency and fairness in our pricing, so this feedback is concerning. Please reach out if you'd like to discuss this further or have any other questions. Thank you, Brian Coster - Service Manager - 708-460-4545
90’ E30 Underbody Refresh
by Thomas Hampton on 11/06/2024The service department is top notch!!! 5 ⭐️ Thoughtful, considerate, thorough…great communication from the Nate the shop foreman. Completed all work requested on time and no oversight or overruns. Very pleased with complete underbody done… my my classic 90’ BMW E30 … my shop for life!Thomas, we're delighted to hear that Nate and our service team at BMW of Orland Park provided such a thorough experience for your classic E30. Thank you for trusting us with your vehicle; we look forward to being your go-to shop!
Wasted my time!!!
by BMW 328i on 08/13/2024This dealership doesn’t value people’s time!!!! Did not do what they supposed to do and when I got my car back all my tire pressure are low!!!!Trustworthy
by TJ on 02/01/2024Colleen was very good and really went out her way to get the best deal for me. She listened to what I wanted and delivered.TJ, we're glad to know Colleen was able to help you find an exceptional deal at BMW of Orland Park. Thanks for sharing your experience with us!
Quick and professional
by Ricardo M on 01/25/2024The staff and service department, are professional and kind they helped me get my car repaired quickly and done right the first time. I purchased my car here back in 2016 and still treat me as if I just pick up the park yesterday. I'm very… grateful to happy people who take pride in there job/career. Thanks again Tony!!!Ricardo, we're honored to know that our team at BMW of Orland Park has consistently provided you with professional and kind service. We take pride in ensuring your car is always running smoothly! Thanks for sticking with us since 2016!
Maintenance performance
by Tyrone Johnson on 01/17/2024From the moment I stepped in the door the staff was welcoming and attentive to my needs.Thank you for sharing, Tyrone! We are happy to have earned your business here at BMW of Orland Park.
Customized Experience
by George on 09/17/2023Very friendly and very attentive.Thank you for leaving a great review, George! We appreciate your business here at BMW of Orland Park.
Terrible experience
by Brandon on 08/14/2023Was a horrible buying experience. Unprepared salesman that ruined the excitement of the purchase. Very difficult to work with. Would not recommend this dealership.Brandon, I'm really sorry to read about your experience. It's important for us that every customer feels valued and excited during the sales process. We'd appreciate the opportunity to learn more about what happened so we can improve our service moving forward. Please reach out when you have a moment. Thank you, Joe Digiovanni - Sales Manager - 708-460-4545
Service Was Served
by TashiaTheGreat on 06/02/2023Service was fast (and it was crowded when I went). Lee Torne’ from the service department was friendly and very helpful. Waiting area was clean and had complimentary Starbucks and work stations with plenty of seating.We appreciate you taking the time to leave such a great review! It elates us to hear Lee was so friendly and helpful and that you were able to take advantage of our waiting area and complimentary Starbucks coffee during your service. Thanks for choosing BMW of Orland Park!
Faith Renewed in dealerships.
by Manrique Zavala on 04/13/2023Feraus Shetat “Ross” was awesome. The whole team was great, they are located in Illinois I am in Texas, I did the whole transaction through phone, text and email. They followed through the whole way, bought a car site unseen. One of the… best transactions at a dealership ever, we all have had “delegar ship” experiences. The whole transaction was done smooth, from beginning to end they followed through on their word. Car was delivered to my front door. A++++ 1000% rating to this great dealership. They will not disappoint.Great experience
by Michelle on 04/03/2023Dennis was amazing! He found the exact car I was looking for and he was very thorough explaining everything. I also never felt pressured throughout the entire process!Excellent overall experience!
by AbdAllah G on 02/11/2023Good deals, great location, and excellent staff. If you’re looking to get a BMW, this is the place to get it from.The best Of the best
by Gus Aldakka on 12/27/2022through my eaxperiance shopping for a car, The only BMW dealer i would buy from again is BMW of Orland park. I worked with Peter. He was amazing. Peter went above and beyond to help us buy the car. All staff at BMW of Orland Park were very… helpful and courteous. They will definitely be my first choice for future purchases.Great and quick oil change
by Noor on 12/08/2022Went in for oil change and was super quick and friendly and professionalHonest salesperson
by X6 on 09/16/2022My salesman was helpful in me making a good deal when I asked him about the car and potential problems he was straight forward and said high end luxury cars can and will be expensive to repair he said if he were buying it he’d get a service… contractDisappointing, Deceptive, Unprofessional Sales Experience!
by Aubrey Powell on 08/20/2022Unfortunately, My experience with BMW of Orland Park wnas extremely disappointing. My Sales Rep wasn’t transparent & included a product that I expressed that I did NOT want. The finance specialist did NOT provide a itemized bill of sale,… even when my husband inquired about receiving one. He sold me a warranty package & did NOT provide any written material re: what was included or covered. I have been purchasing cars for at least 45 years & have NEVER encountered a Customer Experience as unprofessional & uncaring as this one. I have always left a dealership feeling great about buying a new car, but this time, I felt a level of unparalleled disregard & disrespect. When writing the Sales Rep a letter to express my disappointment, he had the nerve to call my husband & NOT the person who was purchasing the vehicle. However, their management staff did attempt to make things right, so ALL credibility was not lost.Brad is the best!!!!
by Patrick McKenna on 08/12/2022Brad always takes a personal interest in the customer…..he is my guy!!!! Kudos to Michaela as well…identified the issue in secondsBest class service
by J Pittman on 08/12/2022I contacted BMW of Orland this morning and the seller Mateen San was more than professional. The customer experience was great from start to finish and the entire staff was welcoming from the time I walked in the door. Excellent Service… Overall!!Amazing service!
by Marty Cosgrove on 07/29/2022As always, our salesperson Brendan went out of his way to make our purchase enjoyable and stress free. It is always a pleasure to work with him. He goes above and beyond!
Anas, I'm sorry to hear about your experience with us. We strive for excellent communication and service, so it's disappointing that we fell short during your visit. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Brian Coster - Service Manager - 708-460-4545
by BMW of Orland Park on 04/17/2025