The Autobarn Volvo Cars Oak Park
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Customer Reviews of The Autobarn Volvo Cars Oak Park
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3 sales reviews
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Shop at a barn - get treated like an animal!
by Zoe L on 04/08/2025updated 05/14/2025I had high hopes purchasing my first brand new vehicle, but my experience at Autobarn Oak Park was extremely disappointing. When I arrived to finalize the sale, no one walked me through the car or explained a single feature — something… you'd expect at any dealership, especially one selling a luxury vehicle. I had to ask just to see the car before signing paperwork. There was no orientation, no overview, and no attention to detail during delivery. I wanted to transfer my plates which I had brought with me, and I was bullied into getting new plates by the staff. The car was dirty and I had to bring it back to be cleaned. The next day I realized the car had a sensor issue and less than 24 hours after purchase, I had to take my car in to be serviced and pick up a loaner vehicle — completely unacceptable for a brand new car. The general manager promised to resolve the situation and have the owner of the dealership call me. This never happened. I had to send two follow up emails before I got a response. The dealership did not honor the final price we had agreed upon — the financed price was higher than quoted price, and they would not honor their quote. When I raised these concerns and tried to resolve the issue directly with their team, their only offer was to take the car back, which did nothing to address the time, money, or frustration I had already invested. It also would also have left me spending additional time and money searching for a new vehicle. The entire experience felt rushed, impersonal, and dismissive. For a dealership representing a premium brand, the lack of transparency, customer care, and accountability was shocking. I would not recommend buying from this location. Update May 2025: On April 4, 2025, I purchased a brand new 2025 Volvo XC60 from Autobarn Volvo in Oak Park. Within 24 hours of driving the vehicle off the lot, it experienced issues and had to be brought in for service. Since then, it has required two additional service visits on May 9 and May 12, respectively. The vehicle has been malfunctioning or unusable for 15 of the approximately 30 days I have owned it. This dealership will not answer my calls or voicemails, and emails were largely ignored. Despite their initial willingness to help “undo” the deal, the dealership now claims it’s out of their hands and has completely backed away from any responsibility. I had already raised concerns about the high-pressure and confusing sales process, which left me feeling taken advantage of. Now, I’m also stuck with a $55,000 lemon. This experience has been both financially and emotionally draining. I’ve escalated the issue to Volvo corporate, but Autobarn has shown zero accountability or effort to advocate for their customer. I strongly caution anyone considering buying from this dealership. If anything goes wrong after the sale, you’re on your own.Let's cruise
by The voice on 04/02/2025They're very professional and compassionate about their job, taking the time to ensure you receive a great experience that will have you return to the autobarn family.Lovin’ my XC60!
by JPM61 on 03/25/2025This was my first, and only, visit to a Volvo dealer and I could not have been more impressed! Jay Conley was asked to help me because of his experience with the XC60. This was a smart call by the sales manager. Jay was patient and… negotiated in a very easy, no-pressure way. Everyone at The Autobarn Volvo Cars of Oak Park was extremely personable and fun to talk to.JPM, We are grateful for leaving Jay this extraordinary review! We are pleased to know that he was patient, no pressure, extremely personable and fun to talk to. We warmly congratulate you on your new Volvo XC60- behalf of the entire Autobarn Volvo Cars Oak Park team!
The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
CPO '19 XC90 purchase
by Eric and Terri T on 11/30/2021Very professional and pleasant experience all around; from first point of contact through to delivery. Rodney Garmon was our sales person and made this the most seamless, painless and I'll even say "fun" buying experience we've ever had!Eric and Terri, Thank you so much for your positive review! We are overjoyed that Rodney could be of assistance to you and provide you with the remarkable experience that you so much deserve! We greatly appreciate the opportunity to do business with you, and we congratulate you on your new Volvo XC90- on behalf of the entire team! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Excellent dealership
by Linda Piper on 11/04/2021It was a pleasure working with Rodney Garman, Bill Henders, Dennis Daum and Steve Adamik at Autobarn Volvo in Oak Park. They all took a positive approach in handling my sales deal for an XC 60. They made me feel confident in purchasing my… car. I would definitely go back to this dealership to purchase another car and will recommend this dealership highly to my family and friends if they decide to purchase a Volvo.Linda, Thank you for leaving us this wonderful review! We are overjoyed that we had the opportunity to work with you and ensure that your experience was both smooth and successful! It is an honor to have earned your kind recommendation, and we congratulate you on your new Volvo XC60- on behalf of the entire team! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Best Car Buying Experience in 38 years of buying Cars.
by chicagogirl on 10/02/2018Fabulous Sales person Rich Dini. Wonderful General Manager Richard Kirkpatrick. I got exactly what I wanted (V60 Cross Country Platinum) at a Very Fair Price without any pressure. Amazing Service including picking up the car to get it… detailed and bringing me a loaner and then delivering it back to me and picking up the loaner. Excellent Finance department. Fast, Efficient and no heavy pushing of expensive options. Just what might be useful like a $500 option for 5 years of Interior and exterior spot removal. I have 3 dogs and they can have accidents or I can spill coffee and this service will guarantee to get smells out of carpet or seats or they will replace the carpet or seat or whatever it takes to get smell out. This option gives me peace of mind if there are any accidents. I love my new Volvo and will refer any family / friends to this dealer when any are looking at new cars. A terrific lineup of Safe High Tech beautiful cars. THANK YOU AUTOBARN!Very helpful
by JenevaS on 01/22/2018I worked with Julie Keating to purchase an XC60. She was incredibly helpful and friendly. In addition, she was well versed on the car and ensured that she showed me the one that best suits my needs. I would recommend her to friends and… family.The experience was wonderful
by AnnaMagdalena on 11/29/2016I bought my first car this past weekend from Jimmy, who is a superb, personable, no-pressure sales professional. The experience couldn't have been better. Everyone I encountered at Autobarn Volvo was very helpful. I am an out of state… customer, but I would seriously consider driving into Chicago to have my new (used) car serviced. I highly recommend Autobarn Volvo to anyone in the market for a new or used Volvo. They are tops. And the best part is that I left with an awesome vehicle, one that is absolutely perfect for me.
About our dealership
Providing immaculate service is so important to us here at Autobarn Volvo Cars Oak Park and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very professional and compassionate. Congratulations on your new vehicle- behalf of the entire team!
by Autobarn Volvo Cars Oak Park on 04/11/2025