Oak Lawn Toyota
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Customer Reviews of Oak Lawn Toyota
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32 sales reviews
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2nd Time Around: No Disappointments :)
by Kevin Murray on 03/29/2022I went to Oak Lawn Toyota after searching a few other dealerships in the area, I told them my price range, I was looking to pay cash that day, and I was not disappointed! Mike Henery did a great job helping me spot a great used vehicle in… great condition and worked with me on the price! I bought my last vehicle from Oak Lawn Toyota, and I wanted to peruse elsewhere to try to branch out, but who was I kidding…no better service and friendly, unintimidating atmosphere. Thanks, Mike!Illegally Forced $2995 Tire/Wheel Warranty Without Option to Opt Out
by D Young on 12/05/2021If you’re looking to work with the biggest crooks in the car business please go to Oak Lawn Toyota. Illegally forced me into a $2995 warranty or else they refused to sell me a new car. Also the store manager Steve was talking about… dope/weed delivery very loudly in the showroom while I was trying to buy my car. I could barely hear myself think while he obnoxiously talked about his new idea for a marijuana delivery business called “dope dash” which he exclaimed multiple times out loud. Completely unprofessional from start to finish. The respect of this dealership quickly eroded after working with them. But I needed a car and waited 7 weeks for a RAV4. As for the car buying experience.. Where do I begin? The process was a terrible experience. I came in for a RAV4 and they immediately added on a “tire / wheel” warranty line item to my vehicle for $2,995. The manager Steve said you either can take the warranty or else “ I won’t sell you a car “. Their false facade of being a family owned dealership is completely fake. I asked multiple times for the unfair warranty to be removed but was met with hostility. Steve, the manager said “we’re not making anything these days we gotta make something and this is how we do it”. Needless to say most of the car buying process was filled with utter confusion. They took me next door to the used car building and was told to wait in an outdated waiting room for over an hour without any direction. This felt like the opposite of what a quality car buying experience should feel like. Just terrible.Our 2nd Oak Lawn Toyota
by Brian on 05/09/2021We previously purchased a Rav4 from Oak Lawn Toyota & we were happy with the experience during & after the sale. We went back when I was looking for a truck. Rich Hertogs couldn't have been more helpful. This was the easiest, quickest &… least stressful new car purchase I have ever encountered.2021 Toyota Highlander Purchase
by Chuck H on 11/25/2020I purchased a 2021 Toyota Highlander from Bob Spee at Oak Lawn Toyota. Mr. Spee listened to what I was looking for and helped me choose the right Toyota for me. I appreciated his candid no-pressure style. I highly recommend going to Bob… Spee and Oak Lawn Toyota if you’re in the market for a new or slightly used vehicle. I give my experience 5 Stars.New Car Lease
by Rene Espindola on 03/24/2020I want to thank the team at Oak Lawn Toyota for making our 2020 RAV4 lease go smooth and efficient. We got the vehicle we were looking for at a fair lease agreement. Our sales person Tina McDermott was great.Steve Barrix
by Joe Tanke on 01/10/2020I had gone to him before when I was in need and he took care of me. He saw a good solution to I was looking into and I appreciate his and the others that worked to make sure I was satisfied with my purchase.Hi Joe Tanke! Thank you so much for taking the time to review your experience with Steve Barrix. We appreciate your loyalty to Oak Lawn Toyota, and thank you for taking the time to evaluate your experience. Please let us know if there's anything we can do to help you in the future. Continued happy & safe driving!
Excellent dealership
by Kristin on 11/29/2019All the staff at Oak Lawn Toyota were excellent! Bob Spee and Mark Girlich were very helpful and I am very happy with my purchase. I would strongly recommend Oak Lawn Toyota to anyone looking for a car.Thank you so much for taking the time to review your experience with Oak Lawn Toyota! We are happy to have you in our Oak Lawn Toyota family, Kristin, and we're thrilled to read that Bob Spee and Mark Girlich took excellent care of you. Continued happy and safe driving!
What An Experience!
by GMG on 06/24/2019The Oak Lawn Toyota Team is phenomenal - from sales to delivery! Nick Taiym (Sales & Leasing), Mark Girlich (New Car Manager) and Frank (Finance) are remarkable - GO TEAM! The friendly family like disposition of the dealership provides a… great buying experience. Additionally, Oak Lawn Toyota is a great place to do business with for its heightened level of social consciousness and engagement. Its commitment to serving and supporting the disadvantaged and underprivileged community via its long-standing partnership with Restoration Ministries (Harvey & So. Holland) is an effort to take note of. Hats off to you Mr. Colosimo - I personally applaud your efforts and sincerely thank you for sharing your time and talents with such a stellar organization. Thanks Again!Shady Business
by Tundrama on 07/11/2018Do NOT buy online from Oak Lawn Toyota!!! I purchased a Certified Tundra from them online and dealt with their GM John Carnivele directly to negotiate the purchase. When I asked about the condition of the vehicle, he told me that the… vehicle was in excellent condition and that it passed the Toyota Certified Used Vehicle 160 point inspection and that If it had failed in any way we would have gotten rid of it. I paid $1500 to Oak Lawn Toyota to cover their cost to ship the vehicle to me. The vehicle arrived a few days later after dark, caked with 1500miles of road muck, and a dead battery. The transportation company was able to jump-start the vehicle and unload it. I got in and immediately noticed the distinct odor of cigarette smoke and what appeared to be a water stain on the headliner above the drivers door. On the drive home I was a surprised to hear a rattle in the drivers door. Over the next couple of days and with the help of a body shop partnered with my local Toyota dealer, I identified the following items, any one of which fails the 160-point inspection criteria set forth by Toyota: 1. Body panel alignment and fit --- front bumper cover to fender well were misaligned by about 0.5 2. Body is free of all dents --- large dent in left tail light area 3. Paint is reasonably free of scratches and chips --- front bumper cover, especially left side has chip approximately 1 in diameter 4. Vehicle is free of improper paint repairs or mismatched color o Left rear quarter panel Poorly contoured body filler, wavy finish. o Right front fender Sander marks in body filler which were painted over. o Right front door Sander marks in body filler which were painted over. o Grill surround color mismatch Not even close to the same color as adjacent parts. 5. Seats, carpets, floor mats and headliner are free of stains --- Driver door head liner stained with small rips. 6. Free of odor, including heavy perfume - Interior smells like smoke, but cannot document with photo. Additionally there were smaller, more cheaply correctable items as follows: 1. Loosely attached front left bumper cover. 2. Missing hardware on wheel well, fender liner, and mud flap components. 3. Road residue in the wheel wells. 4. Torn mud flap 5. Cracked grill plastic with electrical tape "repair" still in place. 6. Rattle in drivers door. 7. The vehicle as advertised also included a Tonneau cover, but was delivered without one. I provided pictures of all of the issues with the condition of the vehicle along with the Bill of Lading signed by John Carnivele showing that he acknowledged many of the items listed above BEFORE shipping the vehicle to California. John knew it was a banged up, stained non-certifiable vehicle when he shipped it and sent it anyway! The body shop at the local Toyota dealer provided an estimate totaling $8700 to fix everything properly. I sent the information to John Carnivele and called him to discuss it. He offered $2000 for me to keep the vehicle, but I declined because it was $6700 short of what was required. At that point we began the process of unwinding the purchase. I had to follow up several times a week for about two months before I received the refund for the purchase price of the vehicle. They essentially sat on my $40,000 for two months without so much as an apology or offer to make it right. They have declined to refund the $1500 transport fee they collected because, in the words of John Carnivele, thats the chance you take when you buy remotely. Wow! John Carnivele and Oak Lawn Toyota have no accountability for gross misrepresentation of a vehicles condition and they expect you to carry the cost required to catch them at it. If you buy a used vehicle from Oak Lawn Toyota, do yourself a favor and have the vehicle inspected by a third party. They cannot be trusted to accurately represent the condition of the vehicle. But most importantly Absolutely Do NOT buy online from Oak Lawn Toyota!!!Horrible service
by lucius38 on 04/28/2018700+ credit scores and was offered a 20% interest rate? Seriously? 4 hard Inquiries from this process Wow MARTY MAGGIO STEVE HERTOGS THANKS FOR NOTHINGGreat used car experience and deal at Oak Lawn Toyota
by anillwind on 04/13/2018updated 04/19/2018I was in need of a newer car because my son needed one and could not afford to buy one right now. My 2006 Toyota Matrix was going on 200k miles, is mechanically sound, but not in the greatest shape body-wise. Having had it since it was… new but still ivery satisfied with the model, I was ready to search for a newer Matrix and turn the old one over to my son for the 50-100k miles it had in its remaining life. I checked out Craig's List and ultimately found one (2009 90k) at Oak Lawn Toyota through their online sales. The reviews on Oak Lawn were very positive, so I thought it would be a safer bet to go through them than a private owner and I am glad I did! Lou Rodriguez was assigned to me and he was great. No pressure but very attuned to my concerns and priorities. I, in turn, was quite frank about my financial constraints, so there were no misunderstandings. They were great about letting me take the car to my own mechanic an hour's drive away. I discovered that the newer model Matrix did not have as many features as my 2006 and ended up considering a 2008 Prius (90k miles) because Lou was aware of my love of that model but that I did not think I could afford it. Shortening the story a great deal (time constraints, malfunctioning display, etd.), the upshot was that I ended up getting a 2010 Prius with 96K miles. It was everything I always wanted, but did not think I could afford. Even though it was an 'AS IS' purchase, I was able to have it checked out by my mechanic, and the Oaklawn mechanic addressed everything that was identified (more than I expected when I let them know what my mechanic found). There was so much to their effort to make me, the customer, satisfied, that I cannot even provide all the details here. Suffice to say that both Lou and the organization behind him, Oak Lawn Toyota, were more than fair in this sale. Great sales, repair, and management teams...I highly recommend them and would buy my next car from them also!Top Notch Experience
by SisFlor on 09/05/2017updated 09/26/2017We had a very positive experience at Oak Lawn Toyota when we purchased our 2017 Sienna with Steve Barrix' guidance. We LOVE the car - it has everything we wanted to have for road trips! Thank you for your insight and patience, Steve!Family Run Low Pressure Dealership
by casp3pos on 01/26/2017I had no idea what my next car was going to be. I was the owner of a diesel Golf, and was upset about the rediculous cheating VW engaged in. I knew I wanted a hybrid, but which one? I test drove everything there. Quinton was patient and… explained each car as I drove them. Then I left and thought about which cars I liked. I looked at other makes as well. Ultimately, I returned to the Oak Lawn Toyota and ended up getting a Prius at a great price. Everything was done without rushing me into a decision, and they even let me put a deposit on the car and pick it up on Saturday morning. A pleasure doing business with them, and I will gladly take Prius there for all my servicing needs.Best auto dealer in the Chicagoland area.
by Fmmonte on 01/04/2017I have purchased several automobiles from the dealership and brought in 7 or 8 family members and friends to purchase their vehicles here as well. Oak Lawn Toyota excels in every facet of their business; sales, staff, and service.Positive experience!
by SouthsideGuy13 on 12/29/2016I spoke with a neighbor that purchased a vehicle from this dealership. She said they were very straight forward and would recommend them over others selling the same brand. Well, she was absolutely correct. My wife and I had a smooth… experience with no surprises. I purchased a car from Oak Lawn Toyota. My wife will be buying her next vehicle from this dealership too.Oaklawn Toyota is Great!!!
by OpalJones on 11/25/2016updated 12/05/2016Juan Hurtado was a wonderful salesman. He did not pressure me at all but was so courteous. I purchased a new car this year but prior I had a used Toyota which I always got serviced there for 7 years. Their service department is A rated… definitely. It was because of their wonderful service department that led me to go there to get a car. Now I can truly say both sales and service are #1.Excellent Customer Service at TOYOTA
by laynabrown on 08/25/2016updated 09/07/2016I was in desperate need of a new car due to a car accident and all departments of Toyota were more than courteous and professional. I never felt any type of sales pressure!!Customer Service
by Pacheco32 on 06/03/2016Good response time and very professional. I like the fact that I wasn't being harassed by phone calls or while visiting. Very low-key business oriented individuals.awsome service
by cerniceb on 04/28/2016Service was professional & honest. I was comfortable.Courteous service, great experience.
by JohnnyChicago on 02/23/2016Oak lawn Toyota was the right choice for my new car purchase. Bought my last three Vehicles there; I will definitely return.Purchased a Toyota 4Runner
by novakstrio on 02/02/2016My wife and I recently purchased a 2016 Toyota 4Runner from Oak Lawn Toyota. It was by far the easiest new car purchase we have ever made. Steve Barrix is a wonderful person and made my family of 5 feel at home. I will definitely purchase… again from Oak Lawn Toyota.
About our dealership
Thank you so much for your review of Oak Lawn Toyota, Rene Espindola! We're thrilled to read that the team took excellent care of you and that Tina was great to work with during the process. Welcome to our Oak Lawn Toyota family. Congratulations on the purchase of your 2020 RAV4! Continued happy & safe driving.
by Christina on 04/14/2020