Gerald Subaru of Naperville
Customer Reviews of Gerald Subaru of Naperville
Review type:
New purchase
by Joel on 06/03/2025updated 06/09/2025Friendly, knowledgeable and most definitely worked with me to put my purchase into my fixed income budget. Thanks again!!How I purchased my First Subaru
by Erica on 06/07/2025From the moment I walked in I was greeted and treated with kindness. Everything from the test drive experience to my experience with Abid the salesman was thorough and virtually seamless.Thank you, Erica! We truly appreciate your kind words about your experience at Gerald Subaru of Naperville. It's great to hear that Abid provided you with a thorough and seamless experience from the moment you walked in to your test drive. We strive to offer truly exceptional service to all our customers, and your feedback is a testament to that. We hope to assist you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Great car and great treatment
by VL on 06/03/2025I was treated with respect. I really worked well with Leticia and would highly recommend her as the sales agent.Thank you for your fantastic review! We’re thrilled to hear that you had a truly exceptional experience with Leticia at Gerald Subaru of Naperville. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Subaru
by Patrick on 05/24/2025Price seemed fair compared to other dealers ,no pressureThank you, Patrick, for your generous 5-star review! We're thrilled to hear that you found our pricing fair and appreciated the no-pressure environment at Gerald Subaru of Naperville. Your satisfaction is our priority, and we strive to provide a truly exceptional experience for all our customers. We look forward to seeing you again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Bought new car!!!!
by John on 05/02/2025updated 05/07/2025Excellent….Joe n Lenny, in particular, were the best! Lenny is extremely knowledgeable about products!Thank you so much for your wonderful review, John! We're thrilled to hear that you had a truly exceptional experience at Gerald Subaru of Naperville, especially with Joe and Lenny. It's great to know that Lenny's product knowledge made a positive impact on your visit. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Great car experience
by Jennifer on 05/02/2025Friendly, fair, good selection of car optionsThank you, Jennifer! We're thrilled to hear that you found our team at Gerald Subaru of Naperville to be friendly and fair, and that you appreciated our selection of car options. Our goal is to provide a truly exceptional experience for all our customers. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
The Best Car Purchase Experience
by Patricia on 04/25/2025Everything was great from the initial introductioon to the final paper work signing. Your sales staff is great and welcoming and Ehab was exceptional. The showroom is clean, comfortable and has all the amenities a person could want when… lookign for anew car. Ehab listened to me when I expressed my needs and wants in a new car and throughly explained everything. We discussed at length the benefits and drawbacks to a Hybrid vs standard SUV. This allowed me to make the appropriate decision for my individual needs. I never felt pressured to include additional services I did not want or need and the whole experience far surpassed my recent experience at two other car dealerships. I doubt whether I will ever buy any other car than a Subaru in the future, which is a tru reflection on your dealership. Keep up the great work!Thank you so much for your kind words, Patricia! We're thrilled to hear that your experience at Gerald Subaru of Naperville was truly exceptional from start to finish. It's great to know that Ehab was able to assist you effectively, ensuring that all your needs were heard and addressed. We take pride in providing a welcoming atmosphere and valuable information to help our customers make the best decisions for their needs. We appreciate your support and hope to see you again for your next Subaru! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Buying Car at Gerald of Subaru of Naperville a Pleasant Experience
by Jo Ann on 04/23/2025The people we dealt with (Jeff Walker on phone) and Jake Walther, in person, were extremely pleasant to work with. Very professional, not pushy, and nice. Also, there were no surprises when we arrived to purchase car.Thank you, Jo Ann! We truly appreciate your kind words about Jeff and Jake at Gerald Subaru of Naperville. We're glad to hear that your experience was pleasant and professional, without any surprises during your purchase. We strive to provide truly exceptional service, and it's wonderful to know we met your expectations. We look forward to seeing you again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
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by Richard Noonan on 04/19/2025Salesman Abid was a joy to work with. He took the time to complete the process on a very busy day.he is very well organized!!!!Thank you, Richard! We appreciate your positive feedback about your experience with Abid at Gerald Subaru of Naperville. We're glad to hear that he provided you with truly exceptional service and took the time to make the process smooth despite the busy day. We hope to see you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Great experience and love my new car
by Erin on 04/02/2025updated 04/09/2025Lenny was great and they expedited the financial check out process per our request and we couldn't be happier.Thank you, Erin! We're thrilled to hear that Lenny provided you with a truly exceptional experience and expedited the financial checkout process to your satisfaction. Your happiness is our priority at Gerald Subaru of Naperville. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
I thrilled with my Subaru Crosstrek.
by Tamara on 04/03/2025I had a wonderful experience at the Naperville Subaru dealership. Thanks to financial department and the Leo Shukhman, who assisted me. He was knowledgeable, patient, and truly listened to my needs and preferences. He went above and beyond… to make sure I found the perfect car for me, and I couldn't be happier with my purchase. I highly recommend the Gerald dealership and this salesman to anyone in the market for a new vehicle. Thank you for your excellent service!Thank you, Tamara! We truly appreciate your wonderful feedback about your experience at Gerald Subaru of Naperville. It's fantastic to hear that Leo provided knowledgeable and attentive service, helping you find the perfect car. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Enjoy your new vehicle! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
My Subaru
by Mary on 03/25/2025Ehǎb Aref and Kevin Greene were 100% customer “serving” Cleanliness of entire Dealership Listeners; not pushy salesmenThank you, Mary, for your wonderful review! We’re thrilled to hear that Aref and Kevin provided you with truly exceptional service and that you appreciated the cleanliness of our dealership. Your feedback on our team being attentive listeners is greatly valued. We look forward to welcoming you back to Gerald Subaru of Naperville! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
This is Gerald Subaru number 6.
by Michael on 03/25/2025Working with JT, Lenny, Jacob in service and Mike in finance. It was a quick, smooth hassle-free transaction and ee got a great deal.Thank you, Michael! We're thrilled to hear about your truly exceptional experience with JT, Lenny, Jacob, and Mike at Gerald Subaru of Naperville. It’s fantastic that you had a quick and hassle-free transaction while getting a great deal. We appreciate your feedback and look forward to serving you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
We'll keep coming back.
by Mike B on 03/22/2025We just bought our sixth Subaru from Gerald and for good reason. First, Subarus are in my opinion the best car out there. Consumer Reports got it right. Everyone at Gerald has been fair and professional. J.T., Lenny and Jacob are our… trusted advisors in all things Subaru. They build each customer relationship on honesty and expertise. Gerald's philanthropy in the community is expiring. They support organizations such as Little Friends, Hesed House, West Suburban Humane Society and others with commitments in the tens of thousands of dollars. It inspires me to vote with my wallet.Thank you, Mike, for your amazing review! We are very happy to know that you’ve chosen Gerald Subaru of Naperville for your sixth Subaru. It’s truly exceptional to have loyal customers like you who appreciate our team, including J.T., Lenny, and Jacob, and the honest relationships we strive to build. We're also proud of our philanthropic efforts in the community. Thank you for recognizing that, and we look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Outback buyer
by Donna on 03/07/2025updated 03/17/2025My Outback is awesome!!! This is the 3rd auto I have purchased from a Gerald dealership and it was easy to find, test drive and purchase the vehicle. Each person I dealt with was knowledgeable and professional.Thank you so much for your wonderful review, Donna! We're thrilled to hear that you love your Outback and that your experience at Gerald Subaru of Naperville was truly exceptional. It's great to know our knowledgeable team made the process easy for you. We appreciate your continued trust in us and look forward to serving you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Excellent experience
by Sharen on 02/14/2025All of the staff was very friendly and helpful. Excellent customer service. Found the perfect car.Thank you, Sharen! We truly appreciate your kind words about the friendly and helpful staff at Gerald Subaru of Naperville. We're thrilled to hear that you found the perfect car and received excellent customer service. We look forward to seeing you again soon and hope you enjoy your new vehicle! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Purchase
by Sara on 01/31/2025Jesse was so kind and helpful. He made sure everything went as smooth as possible during our purchase.Thank you, Sara! We truly appreciate your kind words about Jesse and are thrilled to hear that he provided you with such truly exceptional service during your purchase at Gerald Subaru of Naperville. We look forward to seeing you again soon! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Excellent experience!
by Patricia on 01/31/2025Everyone was easy to work with, and Abid was very laid back and personable. I appreciated his willingness to work with me on some sticking points.Thank you for your kind words, Patricia! We're thrilled to hear that you found our team easy to work with. It's great to know that Abid was able to assist you and create a truly exceptional experience. We appreciate your feedback and look forward to serving you again at Gerald Subaru of Naperville! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Wonderful sales and business staff
by Keefer on 01/28/2025Very attentive to our needsThank you for your wonderful review, Keefer! We truly appreciate your kind words and are glad to hear that our team was attentive to your needs. At Gerald Subaru of Naperville, we strive to provide service that is truly exceptional. We look forward to seeing you again soon! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
New Satisfied Subaru Owner
by Tim on 01/09/2025updated 01/16/2025The buying experience cannot get any smoother. From the time I walked into the time I departed with my new Subaru, my sales representative and the finance manager were exceptional. Gerald Subaru has earned a new loyal Subaru owner and… customer. I highly recommend Gerald Subaru for their customer-first focus.Thank you so much for your kind words, Tim! We are thrilled to hear that your buying experience at Gerald Subaru of Naperville was truly exceptional. It's wonderful to know that our sales representative and finance manager made such a positive impact. We appreciate your loyalty and your recommendation. We look forward to welcoming you back for your future needs! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Came for the car, purchased for the service
by Matt on 01/06/2025updated 01/13/2025We had an excellent sales person - Lenny. He was straightforward, helpful, and made the purchasing process simple. I particularly respected his approach of helping us with information to help us make an informed decision rather than… pressure to sign the line. I'd recommend people to him any one looking for a new vehicle.Thank you for your truly exceptional review, Matt!I'm thrilled to hear that Lenny provided you with a truly exceptional experience at Gerald Subaru of Naperville. Our team is dedicated to making the purchasing process as simple and transparent as possible, and it's great to know Lenny helped you make an informed decision. I truly appreciate your recommendation and hope to assist you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville
Subaru Crosstrek
Subaru Outback
Subaru Forester
Thank you for your exceptional review, Joel! I am thrilled to hear that you found our team at Gerald Subaru of Naperville to be friendly and knowledgeable, and that we could work with you to fit your purchase into your budget. Your satisfaction is truly exceptional to us, and we look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
by Gerald Subaru of Naperville on 06/09/2025