Customer Reviews of Lighthouse Buick GMC
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The following reviews are more than two years old. They are not included in the overall rating.
4 sales reviews
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by MyCars1967 on 08/24/2014We would like to thank you guys for all your attention and your courtesy. We live in Galesburg and we looked every where, but no one beat your prices and customer service. If we ever need another car, you guys will be the first we go to. A… special thanks to Dane Z. Mr & Mrs Ponce.Great Dealership and Service!!
by Phil10nis on 04/28/2014updated 09/28/2025This is a great dealership that will do whatever they need to do in order to best service and accomodate their customers. I bought my first car here and will likely buy future cars here as well despite living in a different state.Sales
by NDI14 on 03/27/2014updated 09/28/2025We had the best car buying experience at Lighthouse! Ask for Brian M. ... He's the best!Sales Staff Review
by Sarah_Clark on 03/17/2014updated 09/28/2025This dealership did not honor commitments. Sales and sales management need to come up with a policy so that cars aren't sold out from under customers! This has happened twice to me now. In March 2014, I called ahead to schedule a test drive… and the sales rep didn't have the time of day due to working multiple people at the same time. I sat in the waiting area repeatedly waiting for sales rep responses. After verbal and written proof of interest in the car, the sales force needed to check with general management to "okay" getting the car checked out by my mechanic next business day. After more waiting, I wrote down my name and number so the rep could call me back since they were busy attending to other customers simultaneously. I was called after sales hours by sales rep only to be told someone put cash down to hold the same car after my appointment and discussions. I was not consulted or notified that I could put cash down to hold the car. I was not notified until after hours that the car was now sold to someone else after my verbal and written proof of interest. I am extremely disappointed in sales management and general management for letting this happen. This is not acceptable. Customers should come first before accepting the first dollar bill thrown your way. Where is your customer loyalty? This is coming from someone that thought Lighthouses service department was top notch...you clearly have some work to do in the Sales Department! Didn't purchase a vehicle since car was sold out from under me...
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About our dealership
Lighthouse Buick GMC is a family-owned dealership serving Central Illinois with a focus on transparency, trust, and customer care. We offer a full lineup of new Buick and GMC vehicles along with a wide selection of quality pre-owned cars, trucks, and SUVs. Our sales team works closely with customers to provide clear pricing and a no-pressure experience, while our certified service department delivers expert maintenance and repairs backed by factory-trained technicians. With convenient financing options, trade-in support, and a dedication to long-term relationships, we make the car-buying process straightforward from start to finish. At Lighthouse Buick GMC, our goal is simple: help every driver find the right vehicle and keep it performing at its best.
What sets us apart
Factory-trained service team providing certified maintenance and expert repairs.
Ranked among the Top 100 Dealerships nationwide by Reputation.com, scoring 909 and outperforming over 16,000 peers
Family-owned dealership committed to integrity and long-term customer relationships.
Transparent, no-pressure sales process with clear and competitive pricing.
Convenient financing, trade-in support, and personalized solutions for every buyer.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Sarah: As we communicated privately, we are so sorry that this happened. We are doing our best to serve everyone fairly and honestly. We hope you will give us an opportunity again when we have a vehicle that fits your needs. Thanks for continuing to trust our service department for your repair needs. Everyone else reading: Unfortunately we had a very specific vehicle that 4 different customers all wanted at the same time. It is sometimes impossible to make all 4 customers happy. We try to be fair to everyone involved. We do our best to communicate all the variables every time. And by the way, we wish we had 3 more of that hard to find car. Thanks for reading.
by mikeg1980 on 03/24/2014