Zeigler Cadillac of Lincolnwood
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Customer Reviews of Zeigler Cadillac of Lincolnwood
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Excellent from start to finish 6 stars for John M
by Melissa Granat on 06/30/2025
From start to finish very easy fast process showed how to use all my features he even paired my phone to the car will be sending referrals
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Best Caddy Service
by Marisa PIPPION on 07/07/2025My XT5 was serviced on the 3rd of July and Yazmin was service representative, which I have to give her props! She is very professional and takes her job very seriously. She got me a courtesy ride back home to marinate my meat before the… 4th cook out and sent the courtesy car to pick me up when my car was ready. Plus every time I come in there it is always a pleasure to see her even for a car wash.Excellent from start to finish 6 stars for John M
by Melissa Granat on 06/30/2025From start to finish very easy fast process showed how to use all my features he even paired my phone to the car will be sending referralsIf you’re in the market for terrible service, congratulations - you’ve foun
by Eugene on 06/19/2025If you’re looking for truly bad service, look no further, Zeigler Cadillac is your place. Today, I had the displeasure of leasing a new XT6 from them. The entire process took nearly 5 hours. The cars they advertise are not available,… they’ve all been “just purchased.” There’s only one finance person, so everything drags. When it was finally time to take the car home, we discovered it had no floor mats, wasn’t cleaned inside, and hadn’t been washed outside. The sales guy didn’t bother checking if the car was ready, he just handed us the keys and walked away. No walk-through, no features overview, no help setting up a Cadillac account, no explanation on how to remote start the car, nothing. It’s still stuck in demo mode and we’re figuring it out ourselves. To top it off, he gave us dirty floor mats from another car. He didn’t even give us his contact info, no business card, no phone number, not even a last name. Just a first name and a headache. If I hadn’t wasted the entire day and already signed the paperwork, I’d have walked out. You’d think a Cadillac dealership would maintain high service standards, but clearly, they stop caring the second you sign. Safe to say, we’re beyond disappointed.Great service.
by Ray Prosser on 06/12/2025This service department is THE BEST Cadillac service department I have ever experienced and I have plenty of experience over the past 20 years having my Escalade serviced at various dealerships in Illinois and Missouri. Highly recommend.Excellent service department!
by Christina Lattner on 05/26/2025I went in for a normal oil change and tire rotation. Appointment was easy to make on my Cadillac app. The service team was excellent throughout the entire visit. Wait time was as expected and the team kept me informed. This is the only… Cadillac dealership I will have my car serviced at.Lou Lopez was great!
by Richard Colon on 03/22/2025He was Patient , not pushy, polite and made our experience fun and easy. We left happy! Would recommendZeigler Cadillac in Lincolnwood is Awesome
by Phil Smith on 11/30/2024From the moment I inquired about a car at Zeigler I was treated as if I was king. Albert was a pleasure to work with and kept me informed through the whole process, and as my granddaughter would say “the guy is Bussin!” Thank you for… making the process smooth and easy. Chuck over in finance deserves kudos too! Zeigler Cadillac of Lincolnwood is FANTASTIC. Highly recommend, call and ask for Albert.Waste of time, shady dealership.
by Steve on 02/16/2024They have a history of backing out of deals if you don't take their extended warranty and addons (wish I had read other peoples reviews before I wasted my time). They don't return phone calls when promised -- just an overall bad place to… buy a car.Rude
by Dee on 09/04/2023Take your business elsewhere. Shady business.The best delivers the best!
by Larry R on 09/02/2023Every member of my sales team did their job, did it well, and communicated warmth, energy and competence. I went to a dealership reluctantly, as I'm sure most folks relate to, but I was very pleasantly surprised at how well it went and how… each person really did a great job with their piece of the process. I can't say it was 'quick'....but it was thoughtful, responsive and they got me in the vehicle I wanted at a price I can live with. Great job everyone! thank you for putting me in my great 2019 Buick Enclave. You got it done!
The following reviews are more than two years old. They are not included in the overall rating.
12 reviews
I'm happy. It's the car I wanted. My sales rep. Logan was great!
by Ed McDuff on 12/17/2022Sales rep. Logan matched me to the perfect vehicle. Thanks for the effortReviews like yours are truly a breath of fresh air, Ed! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.
I got my car!
by Michael on 10/26/2022They will work with you I had a great time! G80Thank you for this amazing review Michael! We really appreciate your business.
Great experience
by Dave on 10/07/2022Logan picked us up at the airport, Bought us coffee and made the experience very easy.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.
Logan is amazing!!
by Ashley on 10/07/2022Logan has gone above and beyond for us! He’s made this such a simple process and even picking us up at the airport and gettin us Starbucks! No dislikes!Ashley, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Logan went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly!
Great customer service!
by Nicky on 09/30/2022I love a place with friendly staff that is ready to answer my questions. Zumreta was so helpful over the phone I had a lot of questions and she was quick to work around my busy schedule. She also scheduled me to an awesome sales rep who… gave me all the info I needed to make my decision about my big car purchase. Alot of dealerships will act like they are doing you a favor to buy their car. Not this place! They respect your time, friendly and know their stuff!Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. **Client requested no signatures**
Deal Hunter
by Deal Hunter on 09/03/2022I had all but given up on the Cadillac brand, I bought my new SRX 6 years ago and have only 33,000 miles on it but so far the brake assembly had to be replaced, some valves had to be replaced, and this really upsets me, the timing chain had… to be replaced that’s supposed to last about 75,000 miles. But Robert from the Service Dept. cane thru each time and was extremely helpful with each situation. I am in the market for a new suv and thinking not to consider the Cadillac XT5 and instead look at the Lexus 350, but Robert is in the way and not sure if any other dealerships are lucky enough to have a Service Technician like him. Sometimes it’s not the brand but the service behind the brand that’s important.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Zeigler Cadillac of Lincolnwood Team
Illegal practices. Unethical management.
by Vic on 04/13/2021Illegal practices with illegal mandatory warranties and fees increasing the price by $4499 (before standard fees and taxes are even added). The salesman NICHOLAS MAGNUSSON, said he was going to have to "speak with his manager" to find out… the final price for the vehicle. Upon returning, NICHOLAS MAGNUSSON said I MUST purchase an extended warranty for $2499 and a reconditioning fee of $2000, along with other fees and taxes even for a cash transaction. He claimed the reconditioning fee was for the conditioning necessary after they purchased the car from auction. BS. The warranty and reconditioning fees are the ones that I explicitly argued against, as they seemed contrived and unnecessary. I made it aware it was a deal-breaker for the warranty and reconditioning fee be mandatory. I immediately went home to find out if it was even legal. I discovered it was not. I am reporting it so that this dealer is held accountable. I have also filed the issue with the Illinois Attorney General to ensure further accountability. Online reviews are also imminent.Cadillac Lease Experience
by Robert Hamm on 07/24/2020Ray Jando was a pleasure. He got me the lease i wanted and made it quick and easy. I was very satisfied. He knows his vehicles and is also conscience of the time. See him if you need a vehicle. You wont regret it. Thanks RayAmazing!!!
by John Lockward on 01/16/2020Had a fantastic experience buying my vehicle from Zeigler. RENE MARTE is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was… offered a high level of customer service. Highly recommend going to Rene and Zeigler if you're in the market for a new or slightly used vehicle.Car Wash
by Sally on 12/18/2018Once again, I am very disappointed with Zeigler Buick Service. This is not the first time I have had difficulty dealing with this place. I stopped in for a car wash and after 45 min of waiting, I went to see what the problem was.… Apparently, no one told the service guys why my car was there. No one had cleaned it. I had told the "sales"guy when I got out of the car, and was told to tell the woman at the desk. I did tell her. Such a poorly run business, no one cares. Only good person working there is Luis, who went out of his way to clean the car. Too bad he is not the manager, maybe it would solve your problems!Met and exceeded expectations
by Dunwoodytoolman on 09/18/2018This is my first time coming to Zeigler for service. It was time for an oil change and tire rotation on my 2009 Enclave. I keep my car in very good condition and is mostly dealer serviced. After the service I drove the car home, but heard a… hum, a sound that I've never had in this car. I called the service department and returned. The service advisor told me that she knew that one of the tires had some extra wear and that was probably the cause of the noise. I asked to have the rotation reversed and that I would be willing to pay for this extra service. Within about twenty minutes my car was ready and I drove home, again. With the tires in the original positions there is very little noise now that I know how to listen. I was not charged for this extra service. I am very pleased that Zeigler made this extra effort to please me. I am very satisfied and will return.
Cadillac XT5
Cadillac LYRIQ
Cadillac ESCALADE IQ
About our dealership
Hello, We have tried reaching you in regards to your experience and would like to make this right. Please contact our Customer Relations Manager, Gianna, who will be glad to fix this. Please call 630-454-1572. We look forward to hearing from you!
by ZeiglerCadillac on 09/05/2023