Liberty Subaru
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Customer Reviews of Liberty Subaru
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The following reviews are more than two years old. They are not included in the overall rating.
8 sales reviews
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4th vehicle purchase in December 22
by Loyal Don on 03/11/2023Our family have been a customer of Liberty Subaru for over 10 years and just purchased our 4th vehicle in the family. Elmer Hansen, sales manager, is the direct opposite of the stereo type car sales person, honest and does exactly what he… says. Sales staff takes his lead and delivers exactly what they say they will. Low pressure, low price with a great sales experience translates to the only place I go to purchase my Subaru cars.Fantastic Service
by CristianG on 05/09/2020I bought my first Subaru with Charles and James at Liberty Auto. They were both great in making sure that I was able to stay within my budget while also getting me the car that I was looking for. Thorough explanation of everything from the… car to financing. Could not have asked for a better car buying experience. If you’re a seasoned buyer or this is your first time, 10/10 recommend coming in. These guys will take care of you 100%.Liberty Subaru - Rock Solid!
by JDWLetsGo on 08/28/2017I purchased a 2018 Forester from Liberty Subaru last month. My experience with Elmer and his staff (Charles Perchak) was nothing short of first rate. They are very patient with indecisive buyers (like myself), and they shoot straight with… competitive pricing. No question in my mind they genuinely hold customer satisfaction in the highest regard. And yes, I did all my research and shopped other manufactures. - JW (Libertyville, IL resident).Pass 4 Other Subaru Dealers to Go There
by Educ8tur on 05/13/2016Other dealerships are closer but will only go Liberty Subaru. NO high pressure. Elmer Hansen great to work with. No last minute surprises in finance office. Give Elmer a try before you buy!Never repeat
by Pro_Driver on 11/12/2015A pretty bad experience all the way around. Extreme high pressure sales. Way over priced the vehicle no matter what we agreed on they somehow managed to gouge the price back up. They poured on meaningless extras at exorbitant prices. Like… Finnish insurance that had to meet impossible criteria. Then the final insult. The interest rate of 10.5% back in 2014. I probably overpaid by $10,000 on a new, one year old Imprezza. The car as delvered was not equipped like the car I thought I selected.Great experiance, no preasure tactic, the best ever
by bob_b1 on 11/21/2009Great dealership. Not the best looking from the outside, but the professional service is the one of a kind, which matters the most. There is no pressure used buy any of the sales people. Very straight forward. I have been buying cars in the… past, and always felt that dealerships are anything but honest, but I must reconsider that. I am serious. The price was the best possible and service amazing. Bob Yanca is a salesperson with 11 years of experience, and a great guy to work with. Explained everything, and made me feel like a valued customer. The only thing negative was the finance department that had hired outside company do the finances for them this week while other guys were on vacation. I am sure this will be much better once their guys come back. Once again this is the best Subaru dealership in Chicago land area.Overall good experience
by penguin103 on 06/22/2011updated 08/04/2025Purchased a Kia Sorento from this dealership in May. Overall, got a great deal, but I felt like I really had to fight for it and the purchase process was far from perfect. If I didn't know what I was doing and exactly what I wanted to pay… for the car, I would have gotten taken advantage of. Internet Consultant and Sales consultant were not on the same page, which wasted my time.Disappointing experience
by apricot1 on 12/15/2012updated 08/04/2025Everyone was very nice and willing to help when we went to the dealer to test drive and get more information on the car. In the end, they could not match the quote we received from another dealer even though we were returning… customers. That was really disappointing. A plain flat "can't do it", not even a "let see what we can do". I felt they weren't really interested in selling us a car. We didn't really deal with the internet person, not sure why. The salesperson we had seen took over. May be that made the difference.
Subaru Outback
Subaru Crosstrek
Subaru Forester
About our dealership
Cristian, In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive such a great review of Liberty Subaru. Thank you so much for your feedback and for recognizing Charles and James! We hope you continue to choose us for all your automotive needs! Take care! Agata Klos @ Liberty Auto City Subaru (224) 475-7104
by Agata Klos on 06/19/2020