Sunrise Chevrolet
Customer Reviews of Sunrise Chevrolet
Review type:
good dealer
by TedChevrolet on 08/19/2023Very good service, fast and profecional.
Oil change
by Lewin0603 on 04/30/2023Needed an oil change and even though they’re busy the got me in and on my wayThank you so much for the great review! We are thrilled that our team made it easy and quick for you to get your oil change completed. Thank you for choosing Sunrise Chevrolet!
Tire rotation
by Leesanm on 12/03/2020Work completed in a timely mannerNeeded a/c service
by Pam on 06/20/2019updated 06/28/2019Was having problems w/ac & John was able to get my car in same day for service. Found part needed @ another dealer & recd same day service. Thanks,John.Great Service
by Mhutter79 on 01/09/2019updated 01/16/2019Took car in for oil and tire rotation. Colin was my service tech and he was great he had me in and out right away and explained the values of an oil change program and was knowledgeable. The service was great and the environment was great… and will go no where else for service or purchases of a veichle.2011 Chevy Tahoe
by Mike Sanchez on 01/04/2019updated 01/11/2019I always have a great experience at sunrise. Everyone is nice and says hi. One of my personal reasons for my repeat business is Dan Wurzer. He is very honest and doesn’t beat around the bush.Edmunds
by Don Camp on 12/02/2018Good job and very timely. Explained all repairs to my satisfaction.Great Service
by Mark Leipold on 08/20/2018Even though I have to pass at least three Chevy Dealers to get to Sunrise Chevrolet, it is worth it. Quality service. Friendly -- in fact the Service Rep. John Niemann -- remembers my name. No one enjoys taking the time or paying for… service, but these guys do a great job and I always feel as if I am important customer and they are providing thoughtful help.oil change
by Traverse4697 on 11/30/2015updated 12/07/2015The technician was very knowledgeable and service was performed within the timeframe.Sunrise Chevrolet is the Best.
by Donpeters2012 on 10/16/2015Sunrise Chevrolet is one of the Best dealerships in the Chicago area. I purchased 4 cars from Sunrise. Very satisfied with both their Sales and Service departments. They always make you feel welcome and they take Care of their customers.… The Management is top notch. All my cars run Great! Thank you Sunrise.Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Technician did not check car
by dpeterson on 09/29/2015Technician said Immediate service was required on Cabin Air Filter. I replaced it less than a month ago. If he would have actually looked at it, he would have seen it was new. It was an example of a dealer technician not checking items… and to inflate the repair bill.I would like to start by apologizing for the lack of explanation when it comes to these filters. You are correct in saying that the technician did not physically look at the cabin air filter. The Cabin air filter is recommended off of time not sight because of the disassemble process. This filter is not something you can do a quick visual inspection on. When this filter gets replaced it is a twenty minute process to do so. Collin did not see that the filter has been replaced here at our dealer, so the recommendation was made by time/mileage. My techs are also trained to look at a customers history before repairs and recommendations our performed. Unfortunately, we are unable to see a history of work performed somewhere else. However, that would be nice. So sometimes we rely on the customer for their prior history. Im sorry Collin may not have explained things properly at the time. I assure you my team is not here to sell or recommend service that are not needed, but we as others do get rushed sometimes and make mistakes. I apologize if for the experience you had with Collin and hope you will return to Sunrise in the future. Please feel free to reach out to me to discuss anything further. Jeff Hrubec Service Director Sunrise Chevrolet 630-942-8300 ext 2162
Great Service Department
by vdiraddo on 08/07/2015Was prompt to get me and estimate and have repair parts shipped in to minimize the down time of my vehicleThank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.
Not Happy
by hanslim on 08/03/2015I've been coming here for more than 3 years and felt very comfortable. We usually wait for than 2 hours but didn't mind because I get to watch TV, connect to WI-FI and a play area for kids. Kept all of us busy. My last visits were not… good. My engine light showed up mid June 2015 and took it to services right away. They said it was a gas cap leak which caused an evap so the engine light turned on. They turned off the engine light alert and said you should be good to go, nothing major. No FEE. End of June 2015 engine light showed up again and took it to service right away. Same CODE as the first visit. They charged me $165.47 to change the gas cap. I said okay, it needs to be done. End July 2015 2015, engine light turned on again. Same CODE! This time they charged me $188.06 to change the EVALVE. Originally they charged me $300 but I said no so they changed the price. Same code 3 times and they couldn't resolve it. Full diagnostic should have been done with one visit fee - one fee. That's 3 visits equals 6 hours. Dave Straus was the guy that helped me during all 3 visits. Not happy with the service. I rate this a 1 star based on my last visits. More likely to go to another Chevy dealer or another auto repair shop.Hans, Thank you for taking the time to speak with our Service Director Jeff Hrubec. We're glad that we could come to a better understanding with one another with this situation. If you have any more questions or things you would like to discuss, please feel free to reach out to us at 630-942-8300. -Sunrise Management
Service dept.
by Dellan on 02/17/2015Bryan the service wittier was excellent. He listened to all my concerns & answered all my questions. My vehicle was fixed as promised & in a timely manner. I am extremely satisfied with the dealership & when ready to buy my next… vehicle I will definitely use Sunrise Chevy DellaThank you for the nice review of your last service visit. Bryan does a great job keeping his guest informed about their vehicle while in service. Thank you for your business.
Thank you for the nice review of your last service visit. Bryan does a great job keeping his guest informed about their vehicle while in service. Thank you for your business.
Great Service once again
by bluray2lt on 01/20/2015I was recently at the dealership for my oil change and tire rotation. I received great service as I always do. I was greeted right away my car was completed in the time frame I was promised. I needed additional service at my visit, but was… not in the position to get it done at that time. The rep was respectful of that and was not forceful in way that I had to get the service done there at that time. That was excellent customer service and the rep. simply said to call when I was ready to proceed with the additional service. Most people would expect the dealer to force the service on you or for them to get rude and hurry you out. Sunrise is not like this at all and that is why I have done all my service needs at this dealership since 2003. In addition that is why my friend purchased his first car in 14 years at Sunrise and he now gets all his service needs at Sunrise. I would recommend this dealer as they know how to treat a customer the right way.Thank you for your loyalty and this very nice review of our Sunrise Service Department. I know all members of the service team do their best to make our guest feel welcome and informed about their vehicle while in the shop. Thank you for your business and drive safe.
Chevy Service
by JuanMoreTyme on 09/15/2014updated 09/27/2014They were very friendly. Have you though about putting just a Service Location on Ogden on Downers Grove where the old Chevy place is.Thank you for your review. The answer to your questions is we can't do to franchise laws with other Chevrolet dealerships. Our company is always looking to grow so if we do add a location we will spread the word.
Great service at Sunrise Chevrolet!
by mpicker2 on 09/15/2014Service Consultant Dave did a great job of getting me in and out with little hassle. I bought four tires. I will be back with my vehicle, and I will recommend that my three sons bring their GM vehicles to this dealership, and in… particular, Dave, for service.Thank you for your review and your business. Dave is a great guy and I know your sons will enjoy working with him too. Drive safe!!!
Sunrise Chevrolet Rocks
by GabrielleJ on 09/07/2014I love the service I get at Sunrise Chevrolet. I WOULD RECOMMEND Sunrise to everyone and then some. I always get thorough service when I come in for my oil change or maintenance and everyone is so nice. The last man who handled me on… September 4, 2014, I think his name was Erik was very nice and explained my warranties which I was very confused about which now I understand.Thank you for sharing your service visit with us. Eric does a great job explaining our guest services in detail and will answer any and all questions. If you ever need anything in the future just reach out to Eric for more assistance. Thank you for your business and drive safe.
Recall & general service visit
by Thomas0745 on 08/14/2014Nothing has changed from the time I first brought my '98 GMC Jimmy in several years back when to my great disappointment GMC closed Crossroads Chevrolet in West Chicago, IL. All the changes that have occured have made me feel like a family… member bringing my HHR into a service center owned by a close relative. I've received Thank you's from no less that four people from the different sections of the service area. And I received two E-mails or calls checking that everything is working fine on my HHR. This last visit was for a 3000 mile service along with a GM Recall fix and my bill was less than $25.00 for 2 hours plus effort. GM paid for the recall and service contract and a coupon helped pay part.Thank you for using a service department and the nice review of your experience at Sunrise Chevrolet. We have a great staff that is willing to help and communicate very well the status of your vehicle.
my experience
by stephenr48 on 08/11/2014just very happy and satisfied. everything got done the way it was supposed to be done. Service was great. Thank you.Thank you for your feedback and we are happy that everything with smooth during your last service visit. Drive safe and we will see you next time.
Sunrise Chevrolet
by MichSolo on 08/10/2014I had to wait an hour for an oil change even though I made an appointment. Michael L. Jr. was awesome! Very attentive, answered all my questions and personally took me to the waiting area and showed me around.Thank you for your feedback and sorry your oil change took so long on your last visit. We are working on reducing the time it takes but we have been overload due to the summer vacation season. Thank you for your business and I will talk to Mike about how we could speed things up next time you are in for service.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Malibu
Thank you for choosing Sunrise Chevrolet, we appreciate your positive feedback!
by Sunrise Chevrolet on 08/22/2023