Hawk Chrysler Dodge Jeep Ram
Customer Reviews of Hawk Chrysler Dodge Jeep Ram
Review type:
Good Experience
Good Experience
by M Wolatz on 05/04/2024Salesman Carlos was very knowledgeable about the used car I was interested in. We tried to set up deal and then met Domenic. The sticky point was my trade in, but they were very willing to work with me and gave a very fair value for my… trade. I would definitely recommend Hawk CDJ and these two men.Thank you for sharing your positive experience with us at Hawk CDJR. We're thrilled to hear that Carlos and Domenic provided excellent service while assisting you with your pre-owned car purchase. We strive to offer fair deals to our customers, and we appreciate your recommendation!
Constantly losing parts
by PissedWarrantyClaim on 04/26/2023I get that we are in supply chain issues in the current age. I had two warranty parts. One came in after 3 or 4 weeks. The other took maybe 8 weeks; the service tech wanted me to wait to do both items in one service appt. When I took my… vehicle in, the Service person Efren said they lost the part. And he would need to reorder it again. Wait 3-4 more weeks. I call to confirm the part was in and was told by Pam it was; she followed up with me the day before my scheduled appt that the part was, in fact, received. Today I took my vehicle in and was told they couldn't find the part *again*. This is unacceptable. What a waste of my time.Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and longer wait time regarding the parts your vehicle has needed, and we’d love the opportunity to speak with you to address your concerns right away. At your earliest leisure, please email our General Manager, Jim Kinney, at jimk@hawkcdj.com. We appreciate your time.
Great service
by Tcarroll on 02/28/2023The service was done in a timely matter, and the customer service was greatReally glad you had a positive experience. Thanks for reviewing. We look forward to seeing you again soon!
Fast and friendly service
by Tony Colon on 02/01/2023The team did a great job with getting my truck serviced quickly and professionally. The service advisor provided updates and recommended suggestions to ensure my vehicle remained in top condition.Tony, Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!
Tip top Service!
by George C on 01/20/2023Outstanding service by Hawk Jeep for my Jeep Gladiator! The staff was courteous and professional and the service was timely and as promised! I am extremely happy with Hawk!!Great timely service
by Otto Vilcek on 01/12/2023Buying a new car is rough. You want to buy a nice car but you have to weigh price and financing and a lot of other stuff. But do you think about service? Probably not. Hawk DCJR has excellent service techs that know what they are doing… and are very responsive to the customer. My last oil change is a good example. The service advisor, Rogelio, told me the wait would be 1 1/2 to 2 hours. I was surprised to be handed my keys, fob, in just over an hour. Every one of my oil changes have been the same, very timely. Not just oil changes, but other service. Hawk service techs want to get the customer in and out with out too much of a wait. When you buy a car, thing about service. Hawk DCJR has very good service.Excellent service
by JulyA on 12/22/2022Every time I stop by the dealer they have an excellent service team, they approach you with courtesy, explain the service and eta to complete it. If any part is ordered, they follow up your request until it’s completed and you’re satisfied… with the serviceWe really appreciate the kind words about our team! Thank you for your business and we look forward to your next visit with us.
Distressed and Blessed
by Rosie B on 11/01/2022Friendly, courteous, and knowledgeable staff! Attentive and sensitive to my needs. Most helpful! Service was delivered as promised!Thank you for trusting us with your vehicle, Rosie! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!
First time mom getting an oil change
by Bonnie on 10/28/2022I went in for oil change, with no appointment. I was taken care of right away. The service guy was helpful opening the doors while I had my newborn with me. The oil change was faster than I expected and I was helped with my baby all the way… to truck. Very Happy MomBonnie, Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to working with you again!
NEVER AGAIN
by Joanne Doe on 10/19/2022This service department always take along time to repair your car they took six days to do mine the said they had to wait for the part but they make them six days and $2000 later I’m back driving they charged me $1500 just for service and… to top it off only $40 was the taxes for all that pls have your sales rep to go over your receipt especially women I think they get over on usJoanne, Thank you for your feedback. We're so sorry you weren't satisfied with your service and that the pricing was not to your liking. As we look into what happened, we'd like the chance to learn more details about your visit, so we can get a better understanding of the situation. At your earliest convenience, please email our General Manager, Jim Kinney, at jimk@hawkcdj.com. We appreciate your time.
My 2019 truck repair
by Anna N on 10/17/2022I was having problems with my 2010 truck that I bought at Hawks ,I called the service and spoke to Annmarie Sedlacek , I told her what was going on with my truck ,Annmarie was very understanding and at that time I was very sick ,but she… kelp communicating with me to let me know what was done on my truck and even got me an oil change ,and a rental which thank god I didn’t need because my truck was fixed just in time ,I really recommend Hawks dodge Jeep for service or even if you need a truck to buy .thank you again .Thanks for the kind words Anna! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!
Jeep service
by Tim C on 10/05/2022Fantastic customer service. Both the service writer (Ray) and tech (Kyle) were informative and knowledgeable. Real gentlemenThat's awesome to hear, Tim! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!
Good Service
by Ed on 09/18/2022I took my Pacifica in for a routine oil change and tire rotation, and I got very good service. Roger greeted me, answered all my questions and got the service done. I was on my way in less than an hour. I had a few questions beyond the… ordinary oil change, as I am going on a long trip and didn't want to have any problems. Everything is good with the service at Hawk.Thanks for the kind words, Ed! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!
Everyone was very helpful nice and pleasant
by Jerry was great on 08/16/2022They help me with my car and found the problem told me what I have to do with my car great experience hereSo glad you had a great experience, Jerry. We look forward to serving you again soon!
Service to die for.
by Gina on 08/03/2022Friendly staffWe appreciate the positive feedback. It means a lot. We look forward to serving you again soon!
Efficient, affordable and friendly
by Sandra on 07/25/2022The quote I received was accurate for my rear brakes, they finished the work when promised and have had great experiences with the Service Department.Sandra, Thank you for choosing us to service your vehicle! We appreciate the complimentary words, and we look forward to seeing you again!
Like a rock
by Italian vehicle lover on 07/16/2022This is the closest Fiat shop to Chicago so I’ve been here a few times to service my 500. Friendly and solid work every time.Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!
great service
by Truck guy on 07/13/2022I took my truck for a break service, the service rep was very helpful in finding the parts and the service tech did a good work.Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!
Quick & friendly
by Alicia on 06/29/2022The service check is always friendly! The service is quick and I love getting a history sheet for what my truck will need in the future. Always on target.Alicia, Thank you for choosing us to service your vehicle! We appreciate the kind words, and we look forward to seeing you again!
Ms unhappy
by Ms unhappy on 06/28/2022I was very disappointed in my service car was in the shop over two weeks no one kept me undated I had to keep calling in could never reach anyone for days told me phone lines wasn’t workingThank you for bringing this to our attention. We are so sorry about the longer wait time and miscommunication regarding when your vehicle will be ready. Our technicians do their best to ensure quality service for all customers, and sometimes repairs take longer than expected. That being said, we are looking into what happened and would like to speak directly with you to learn more details about your visit. At a time that works best, please email our General Manager, Jim Kinney, at jimk@hawk.cdj.com to share your concerns.
PMEASE READ BEFORE YOU TAKE YOUR CAR TO THIS SERVICE CENTER!!
by No more scammers on 06/23/2022Please read this review before you take your car to this dealer!!! I took my ram to this dealer months ago to get an oil change, but since I seen many videos of these places Stiffing customers not Replacing the parts, I marked the oil… filter just to make sure that they would actually change it. When I got the truck back I forgot to check the oil filter but I did check when I got home, to my surprise they did not change the oil filter but I couldn’t say anything because I had already taken the truck and drove away with it. Today I took the truck again to get an oil change but this time I took a video of me marking the oil filter prior to driving it to the dealer. an hour later my truck was already done and as soon as I got it I checked the oil filter and sure enough they did not change it again!! the marks were there, but this time I did not drive the car home instead I got the manager and the technician to come out to show them the video and pictures of me recording the marking of the filter . Long story short they brought the truck back inside and change the oil filter and the oil, but this time me being present right next to my truck because I couldn’t trust them to do anything good on my car any more. There is no excuses for such a thing risking my engine to go bad to save a few bucks on an oil filter. please do not take your car to get service at this dealer, and if you do make sure that you get the parts that you were getting replace mark so they don’t do the same to you. I did file a complaint with corporate if you’re reading this review and something similar happen to you, please do the right thing , don’t stay quiet, don’t settle for a free oil change make the right thing and file a complaint so they stop stealing and risking your Hard earned money. ( I was hoping to get an apology from the technician but nothing!I told him that I was going to make this review and he told me to go ahead and make the review, that he was not going to get in trouble anyway that it was not going to affect him. it seems like this is a common practice at this dealer) name of tech was Raul.Thank you for bringing this to our attention. We're sorry that you were unsatisfied with your service, as this is not the experience that we want our customers to have and only aim to provide the best service. As we look into what happened, we would like to speak with you directly on the matter. At your earliest convenience, please email our General Manager, Jim Kinney, at jimk@hawkcdj.com. We appreciate your time and business with us.
Dodge Durango
Thank you for sharing your positive experience with us at Hawk CDJR. We're thrilled to hear that Carlos and Domenic provided excellent service while assisting you with your pre-owned car purchase. We strive to offer fair deals to our customers, and we appreciate your recommendation!
by Hawk CDJR on 05/07/2024