McGrath Nissan
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Customer Reviews of McGrath Nissan
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Fast and polite
by Thomas on 04/11/2024We bought 2 trucks from them and both experiences were great, everyone was nice and worked fast. We have kids so it wasn't super easy to find time to go to a dealership, they made it so easy and never felt like our kids were too loud or… something. Love their service department, the guys are always kind and don't sell stuff we don't need yet. It's a great place, glad we found them.
The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
Arrogant sales people
by genji1 on 11/29/2014Was at the dealer today looking for an Altima, wasn't sure if I wanted new or used. Young Hispanic sales guy nicely dressed approached us and I asked about seeing the certified inventory of Altima's. He showed us on the computer but from… the get go we could feel him feeling bothered to make the effort. He said nothing as we looked at the computer screen. When we went outside to look on the lot, again he said nothing except I can make you a good deal if you buy today. Not seeing anything we liked out of maybe 5-6 Altima's I asked to see the new Altima's. At that point he pointed to the back lot and said "have fun" and walked away never to be seen again. He was smug, arrogant and let us know he wasn't going to spend any time with us as I presume he didn't think we were a potential sale. Should have taken the time to see the general manager about him but didn't.Classic Bait and Switch
by awelker on 10/31/2010After visiting a few car dealers, I went back to Nissan McGrath and met again with the sales person, Mollie McGrath, she was the nicest and friendliest of all the others. I again told her the number that I could afford and she was eager… to help out. After receiving many phone calls from this dealer, we agreed on a final number. Mollie sent me an email confirming the final price, with all the discounts/incentives and cash back. This price included tax/license and plates. It was the amount that "I had to write the check to bring the car home". I went back there to pay and drive the new car home. Unfortunately you have to meet with Keith, their financial manager and by far the most arrogant person around. He presented me with the papers, and to my surprise it was almost U$2.000,00 (Two thousand dollars) higher than the agreed amount. I tried to explain that it was not the right price, but Keith would not hear it nor did he care. Even though he had the email that was sent to me in his hands, he would not honor that price, his answer was " you were given the wrong price, too bad, this is the right price". UAU! Great way to make business. Classic Bait and Switch. If you really want to buy a Nissan, go to a different dealer. SAY NO TO MCGRATH.I am sorry this individual feels the way that they do. At McGrath Nissan we strive to exceed our clients expectations everyday, every time, without exception. The problem with this transaction occurred when the state tax and fees were figured. The actual sale price of the vehicle never changed during the entire sales process. I attempted to work out a mutually agreeable compromise with the client, however they decided to purchase a different brand of vehicle. In the event these folks need assistance in the future with a Nissan product or service, I would like to invite them back and stand ready to assist them. Scott McGrath, McGrath Nissan
Great Experience
by kim109 on 09/23/2013updated 08/03/2025There is a reason that I just purchased/leased my third car from this dealership. I continue to receive first class treatment from the time I walk into the door from sales, management, and service. If you are looking for a pressure free… professional dealership this is the placeThank you for being a loyal customer of McGrath Nissan, we always strive to satisfy our customers and are very happy to hear we've succeeded for you. Your business is extremely important us and we'll continue to show that every time you visit McGrath Nissan.
One of the first in Chicago for the Nissan LEAF
by early74b on 09/12/2011updated 08/03/2025Although have not yet taken delivery (car expected in during November) McGrath Nissan was one of the first Nissan dealers to go through being certified to sell the all-new electric LEAF so contacted them with a quote request. Todd Tifft, is… their Internet Mgr. as was able to confirm the selling price quickly via email; and this past Saturday was able to take a test drive as they are again one of the first to get a LEAF demo in. Overall, I would rate this dealer highly in the pre-sales and hopefully will not have any reason to rate them any less once I take delivery later this year but will post that as well -- with a high demand, low supply car, some dealer's are gouging, I can say that is not the case at McGrath.Buyer beware!!
by 1wiseman on 06/19/2012updated 08/03/2025The internet department will quote you a good price just to lure you in. If you read the fine print on the e-mail, it states that the price is valid only for the car, not for any accessories. So what they do is, they will throw on some… wheel locks and door guards, and then try to hose you on them. For example, I was quoted $109 for wheel locks which are actually $45 in their own parts department. I was quoted $699 on door edge gaurds, which you can probably do yourself for less than $100; you get the point!! When they realised that I was not falling for their games, they just stopped all communication with me, no returned calls or e-mails. I guess I will be buying my next car elsewhere. Luckily, I am in no rush. Do NOT go into this dealership unprepared; or just go elsewhere!!
Nissan Rogue
Nissan Altima
Nissan Pathfinder
Nissan Sentra
About our dealership
Thomas Thank you for the great review and continued Busness. We appreciate it McGrath Nissan
by SCOTT MCGRATH on 04/13/2024