Customer Reviews of Brilliance Subaru
Review type:
I love my new car
by Maria L on 05/13/2025I had a great experience at Brilliance Subaru. Phill our salesman, made us feel like friends and family. The process was quick, easy, and no pressure. I’d highly recommend anyone looking for an honest car dealer to work with them. Thank… you!buy the car
by mitsubishi outlander 2022 se on 04/21/2025I am very happy that I bought this car at Brilliance Subaru because this dealer has excellent service for their customers. I recommend this dealership for new customers because the salesman are very professionals ,nice and they have a… lot of patients for new buyers.mitsu, Thank you so much for the AMAZING review! I am glad that you had a great experience at Brilliance Subaru and we appreciate the business and referrals! Jim DaLuga General Manager
Buyer
by Eric and Carmen on 03/29/2025Richard is very easy to talk to. Didn’t felt hassled while dealing with him. Easy peasy transaction. 5 star.Eric and Carmen, Thank you so much for the 5 star review. I am happy to hear that you enjoyed working with Richard. Enjoy the new car and we hope to see you again for your service needs. Jim DaLuga General Manager
New Crosstrek
by Bo on 03/14/2025Process was pretty straightforward. The sales rep was very heplful.Bo, Thank you so much for the 5 star review and purchase. We appreciate the business and look forward to seeing you down the road for your service needs. Jim DaLuga General Manager
Awesome experience, awesome new car!
by Marie A Bena on 02/19/2025The dealer offered me less than Carmax so I decided to sell the car to Carmax. Brilliance Subaru jumped in & offered to handle the sale to Carmax while saved me considerable time & hassle. Shout out to our sales person Justin & finance… guy Dan!Marie, Thank you so much for the 5 star review and feedback. I am glad that Justin and Dan took great care of you. Enjoy the new car and we look forward to seeing you down the road in service. Jim DaLuga General Manager
Extremely satisfying
by Jeff B on 02/15/2025It was a great pleasure dealing with everyone there. The process was simple.Jeff B. Thank you so much for the 5 star review. We really appreciate the business and look forward to seeing you again. Jim DaLuga General Manager
Amazing experience
by Emanuel Cortes on 01/05/2025Great salesperson. I like that the sales person was knowledgeable of the product as well as not a pushy person to make a sale.Emanual, Thank you so much for the 5 star review and purchase from Brilliance Subaru, enjoy the new car and we hope to see you for your service needs. Jim DaLuga General Manager
Great Experience
by Sheryl and Anthony on 11/27/2024Everyone at the dealership was very nice and it was a very pleasant experience! The buying of our new car was very smooth and stress free!Sheryl and Anthony, Thank you so much for the 5 star review and kind words. We appreciate the business and hope to see you down the road for service. Jim DaLuga General Manager
Great price!! Great car!!
by Jeffrey on 11/12/2024Got an amazing new car at an amazing price. Dealership answered all my questionsJeffrey, Thank you so much for your recent purchase and 5 star review. We appreciate the business and we look forward to seeing you down the road for your first service appointment. Enjoy the new car. Jim DaLuga General Manager
Ms
by Jean ping on 10/02/2024Called ahead, made an appt. Told sales person what > was looking for. When I arrived they were waiting for me showed me inventory. After that answered my questions. Did not feel presured to make a decision.Jean, Thank you very much for the 5 star review and purchase from Brilliance Subaru. We really appreciate the business and look forward to seeing you down the road in service. Jim DaLuga General Manager
Happy
by Robert Saunders on 09/28/2024Iam very satisfied with the service. Everyone was helpful & polite there is nothing to improve it's all goodGreat Subaru Forester
by Suby Phil on 10/13/2023Very pleasant satisfying experience. They even countered with a better price than I requested. That's never happened to us before. Personnel were very knowledgeable and helpful. Service was quick to make final adjustments before delivery.recent purchase
by Richard Anderson on 10/12/2023positive experience, no high pressure tactics3 car purchased
by Matt Sebo on 09/29/20234 th subaru third purchased from brilliance my special order arrived early and the deal was painlessReview of purchase of Subaru Forester on August 19, 2023
by Richard Hamberg on 08/23/2023We had a great experience with our purchase. It began more than a month ago when I went in to get information. Joe Gunther did a wonderful job. Later my wife and I came in and met with sales associate Keith Johnson. He did a great job of… service to us. Later, all did a great job on the purchase date. Keith Johnson did a good job demonstrating and showing us the inside of the Forester and all the control switches, buttons, etc. The finance person, Jeremy was also a very friendly and helpful person. May all of you keep up the good work and being friendly. Thank you. Sincerely, Richard Hamberg.Would do business here again
by Kaitlyn Dickmann on 06/28/2023I ordered a 2024 Crosstrek, Keith was really great to work with. They traded in my car at a really good value. I scouted out different dealers that were closer to me in Iowa but I chose here because I enjoyed my experience and the… atmosphere.Best Experience at a Dealership
by Timothy N on 06/23/2023This was my first time buying a Subaru, and the service that I received from Scott was no less than spectacular. He spent time going over things on the vehicle that most sales people don't bother doing. Financing took no time at all (of… course I did fill out the paperwork beforehand). Also, best coffee in Elgin.Car purchase review
by Mary Wallace Zeh on 06/14/2023My car was ready when I arrived at the appointed time. My salesman was waiting for me and started the paperwork immediately. Finance was thorough in explaining my process and salesman was also very thorough in explaining my new car’s… features.All is well
by Thumbs up on 05/27/2023Very positive experience. Staff was helpful and pleasant! Short wait due to supply chain, but it was well worth the short delay, we we’re not desperate for the vehicle. After the first week we are thrilled with the vehicle!Great experience
by Michael zych on 03/13/2023Great experience, Our salesman Scott, made it very easy to purchase the car get us what we wanted and kept us informed the entire time. I would recommend Scott to a friend anytime.Outback Premium
by Corene Alstat on 03/03/2023We had a great buying experience. Found the model we wanted online and everything went smoothly from the first inquiry.
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Ascent
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Maria, Thank you for the amazing review. We really appreciate the business and I am happy to hear that you enjoyed working with Phil. Enjoy the new car and we look forward to seeing you down the road for your service needs. Jim DaLuga General Manager
by Jim Daluga on 05/17/2025