Pauly Toyota
Customer Reviews of Pauly Toyota
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The following reviews are more than two years old. They are not included in the overall rating.
25 sales reviews
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Our third Prius
by Happy Prius owners on 05/21/2022Sales process was easyGreat experience
by Mike on 04/16/2022Great to deal with. No price gouging. Very professional.Our sales rep"Bob" was fantastic in every way.
by BOB AND CM on 04/14/2022Friendly. Helpful. Lots of good information. Along the way. Never felt pressured in any way.Covid Buy
by Heather Keck on 11/09/2021Paul Ahmed helped me purchase my new highlander and was very friendly and had a great sense of humor . Couldn't believe you had cars with such low mileage and what a great deal for the warranty. I'll never have to worry about any… mechanical problem while I own this vehicle. Thank you Paul and Pauly ToyotaGreat service!
by Jan S on 08/26/2021I recently purchased a 2022 Corolla SE from Bob L. at Pauly Toyota. He made the process as painless as possible. Spent considerable time showing me how to use the Apple CarPlay and other features. Very nice showroom too.Great experience!!
by Susan in Mt Prospect on 04/17/2021They were very professional and knowledgeable. Everything was explained and easy! Best car buying experience I’ve ever had! Would definitely recommend them!Satisfied
by Me on 03/07/2021The dealership had what we were looking for in a used vehicle . They were not pushy. The process was simple and quick. Not sure on if the vehicle we purchased will have multiple issues but I will certainly post any if there are any😉.Highlander from Pauly Toyota
by Rick on 10/02/2020I had a great experience with my purchase from Pauly Toyota in Crystal Lake Illinois. My salesmen Bob along with Jeff and Victor made my experience safe easy and seamlessl. The purchase was on my time they made there selfs available to fit… my needs. He measures that they have taken for social distancing made me feel very comfortable and gave me a safe feeling during my visits. Thank you Bob and your entire team. You will see me again next time I need a car.Pauly Toyota
by Pauly Toyota Crystal Lake IL on 12/05/2019Excellent dealership. Friendly, polite. Pleasure to do business with.Pauly Toyota 2019 Toyota Sienna
by Jamie on 08/12/2019I would like to say that my wife and I were very satisfied with our buying experience at Pauly Toyota. There was no pressure and they even went so far as to make sure our four children were taken care of while we were meeting with our… salesman. And as for our salesman, Russ Catt, we could not have been more happy with the way we were treated by him. It's because of salesmen like Russ that we have bought our last two cars from Pauly. We will definitely be using him and Pauly Toyota for our future vehicle purchases.Great Experience
by Jim_Lake_Bluff on 05/13/2019We typically donât enjoy the car shopping experience, but Paul at Pauly Toyota was wonderful. They had exactly what we were looking for at a very reasonable price. We will return to Pauly the next time we are in the market for a new car.Certified used purchase
by BuskerDu on 05/07/2019Pleased with certified purchase of used Tacoma. Sales staff were professional, not pushy, and helpful in decision to purchase.Pain Free Purchase
by Raisinghellyer on 03/21/2019From start to finish I felt comfortable with Pauly, and well informed on the decisions I was making. My sales associate Ryan effectively broke down benefits, costs, and pros and cons for the options weâd idebtified, leading me to feel… great about the vehicle I selected. Processing was smooth, and so far the car has exceeded my expectations.Great new car buying experience
by HappyNewCarOwner on 12/09/2018Just purchased a new 2019 Toyota highlander and couldn't be happier with the car and the whole car buying experience at Pauly. Jeff B., my salesperson, was, as usual (I had previously purchased a vehicle from Pauly and Jeff was my… salesperson), a pleasure to work with. I was in and out of there in no time and was never under any pressure to purchase anything. I would definitely purchase another vehicle from Jeff and Pauly Toyota when the time comesPauly Perfection
by SRoscoe on 04/02/2018I had a great experience at Pauly Toyota. From the minute I walked in the door, the staff was very welcoming and friendly. The waiting area was one of the nicest Ive seen. My salesman, Jeff, went above and beyond to help me find the… perfect vehicle. He was professional, honest, personable, and provided exceptional customer service. I felt like my business with Pauly Toyota was appreciated throughout the entire process. Thank you Jeff and Pauly Toyota ... I love my new car!Lied about damage to new vehicle
by skyjumper on 06/03/2017Purchased a new Sienna from Pauly. ordered exactly what we wanted. when the vehicle arrived we were told so, and then the same day were told that was a mistake and it was "still in transit". I called every day for updates and finally a week… later was told "ok come pick up your new Sienna". Arrived at the dealer to find the van with 57 miles, a chip in the rear fender paint (down to metal), grease smudges on the interior driver's door panel, and none of the protective wrappings you'd expect on a brand new car. I immediately smelled a rat. "what happened to this car?" I asked. "nothing at all" said the sales guy. "why the high miles?"... "oh that's for the inspection drive that all news cars go through"... "ok why the grease smudges"..."oh here let me clean that up for you"...."ok why the chip in the fender?"...."what chip? oh that? not sure...."... "was this car used for test drives? did something happen to it?".... "not at all it's brand new". normally i would've rejected it and demanded they order me a new vehicle. but with the new baby coming in a matter of days I just wanted to get it over with... big mistake!! I later found out the van sustained significant passenger side damage and the entire side of the van had been repaired and repainted from the front fender to the rear quarter panel. the body shop somehow missed the chip in the fender. I confronted Pauly and they denied everything until I produced the invoice from the body shop they sent it to (you see, this was all in the main Toyota computer system and a different dealer looked it up for me). They then said "fine. you want us to fix the chip. we'll do that"... I said "no - I want the new, undamaged Sienna that I paid for. take this back and order me a new one". They refused. and I refused to let them touch the van again --- at that point the relationship had soured and I would never trust them to treat my vehicle with respect. Back to the damage on the van... It turned out the body shop did a shoddy job, and there were multiple defects in the workmanship, including the chipped fender and some other things they skipped. I was quoted $2,300 to repair everything,... On a brand new vehicle! This alone exceeded the 6% threshold of damage disclosure. I consulted a lawyer and was told I had basically an open and shut case to get them to buy back the car for full amount. But with a new baby and a toddler, and a million other priorities in life I just let it slide. NEVER again. Beware Pauly Toyota. But really, this could very well happen at any dealer. I just happened to catch them red handed....Repeat Customer
by repeatcustom5 on 08/11/2015After our Sienna was totaled and everyone walked away without a scratch we knew we wanted another Sienna. We went to Pauly looking for a used Sienna because we had good experiences with both their sales and service departments previously.… We worked with Terry O'Gara and were very happy with the experience. Terry really went above and beyond to help us find exactly what we were looking for. I would highly recommend Pauly Toyota and Terry. This will be the first place I stop the next time we're looking for a car.Great friendly service
by chrissy365 on 07/06/2015We purchased a vehicle from Jeff and it was a great experience. We worked with him via email and when we were ready we went in and dealt with him. Other dealers will switch you to a different inside salesperson. I was happy to continue… working with the same person. A very positive experience.I agree - bait & switch! Dishonorable dealer.
by kpmurraylg on 07/05/2012updated 08/05/2025I purchased in good faith a black Toyota Camry in 2002, I visited the dealer at night - made my purchase, came back the next day to take delivery. The paint job on the car had all kinds of swirl marks - I was told "that was just from the… wax job", so I took delivery believing this would go away after a washing. Well, it did not, it showed up even worse. I contacted the dealer, they said to bring in they would fix. When I picked it up again, it looked great, shiny... until I took thru wash again, black swirl marks reappeared. Basically they did nothing to resolve the matter - I spoke with the owner - he was rude and not helpfull, basically said, my tough luck. I will never shop at Pauly Toyota again - and I have purchased MANY Toyotas.... Arlington Toyota, Hesser, or Smart Toyota is where to get good service.No hassle, no pressure sales process
by AutoHappy on 12/30/2013updated 08/05/2025Dealt with Jeff B. and got a fair deal. He took time to answer all my questions and patiently explain differences between models. Gave me a tour of the dealership and introduced staff members. Jeff even spotted a snow covered road where I… could test the car's winter handling. Low pressure environment. No hassle sales process.Horrible Customer Service
by Chase39 on 10/27/2013updated 08/05/2025Did not receive an online price quote from Internet Sales Director Jeff B. after my request.
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service