Westfield Ford

by WPLogan on 05/23/2023

Great car buying experience, quick, efficient and courteous. Took care of all our needs from beginning to the end.

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by Katherine Daven on 01/26/2022

All of the experiences that I had with the sales team were dishonest and disrespectful. I would not recommend this business to anyone. I am sorry I did not read the reviews on this site before going to this showroom. I realized later that I am not the only person who had a bad experience with this Ford dealership.

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by sad customer on 11/14/2021

I was at your ford dealership on Saturday looking at your cars for sales we went to look at the bronco and the MSRP was one price and on a paper that you's wrote added 8 to 10,000 to that price that is illegal. I will make sure I let everyone know how your company take advantage of there customer. We have bought a few cars from your company but i will never go back after that.

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by Poncho on 09/16/2021

The sales team are dishonest, they’ll add extra warranties to your purchase without asking you and lie you about many other things. I left very disappointed and wishing I had read the reviews before visiting this dealership.

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by Tom S on 08/30/2021

On 5-22-21 I purchased a 2018 Ford F150 XLT. My salesperson Devin confirmed it was a ford certified pre-owned and assured me it passed a rigorous 172 point inspection. I also talked with Mike who was drawing up papers for the sale who also confirmed certified pre-owned vehicle which as a buying customer made me feel confident about purchasing this vehicle. I also purchased an extended service plan with vehicle. As the paperwork was being worked on Devin was going over the vehicle with me and showing me all the new features of the 2018 F150 XLT I was trading in an older 2009 F150. One of the new features was the sync 3 system with touch screen control. The sync system was not responding to touch set up Devin also tried to work with it but was also having a problem with it. After some discussion with Devin and knowing I was to return Monday 5-24-21 with title and spare key for trade in we could figure system out with an update. I left with vehicle in good faith that on 5-24-21 problem with sync screen could be resolved. On 5-24-21 I returned and Devin tried again with no remedy to figure out sync system and I was then instructed to make appointment with service department. My service date was 6-4-21 and at this time I was told the vehicle needed a new sync module and would be contacted when the part came in. I was contacted on 6-15-21 that sync module was in and an appointment was made for service with Nina for 6-21-21 @ 7:00am. On 6-18-21 I called Devin about my appointment for service on 6-21-21 and my concern about the $100 deductible on E.S.P. because this was an issue before I left Westfield Ford on 5-22-21 day of purchase. Devin told me he would look into it and have answer on 6-21-21 when I bring vehicle in for service. When service was completed on 6-21-21 I was told the deductible of $100 could not be waived. I was disappointed to hear that and do not understand how this vehicle I purchased being a Ford Certified pre-owned and undergone a rigorous 172 point inspection and this problem existed before I even left Westfield Ford yet was charged to me on the E.S.P. I was also disappointed when I asked Devin that day of service on 6-21-21 about talking to someone about decision and was told that nobody was there that I could plead my case to about changing it. I still feel that the $100 should have been waived for that service considering it was an issue before sale.

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by Mark K on 08/22/2020

From start to finish Westfield Ford is the Best Ford Dealer in this area! sales service nice people to work with! This is the One!

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by Mike Shereck on 02/18/2020

If you love the "I have to go to my manager" game, and the delay and wait game, and the back room office pressure cooker, if you enjoy feeling like hunter prey, and an ownership group that really does not care about your experience, this is the dealership for you. If you wanted to be treated with respect and listened to, I suggest you find another dealer. These guys may be the worst. They are a fall back to the bad old days of the 1980's

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by VERY DISAPPOINTING DEALERSHIP on 01/31/2020

I purchased my car over a year ago,with several packages added.After receiving my car on a Friday,I had realized they calucated my income of incorrect information.I returned the next Saturday and told them the car was not good fit financially and the income information was incorrect.I was in tears.I offered to pay for the mileage I put on the car .They told me sorry you can not bring back the car.Talked with fiance,they had agreed to take some of the packages off and the returned money would be put on the car loan.The said the loan can not be changed as it was already processed...Lie,the loan was not processed until Tuesday.They never took the packages off and one of the packaged,protection package I still have not received nor the money.It's been over a year.I know they called me in March and when I told the representative,because they lead me to believe,the package was cancelled but if something was different call me back.Never received a phone call.Email sale rep several times no answer and one time they answer they told me they did not have the correct phone number.Ford Motor Company no help.Now I am out alot of money and still no product and worst I am paying interest on this product because they refused to allow me to pay for the packages separate....more commission for them.Sad they would take advantage of a single mom with an adult with disabilities.I take my car to another Ford Dealership for service as I don't even want to deal with them anymore

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by Nick on 07/21/2019

TONY BAMBALAS is the worst general sales manager. This is the first time I've met a manager that was so unpolite and rude.

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by Mhenson on 07/17/2019

I talked on the phone with a Salesman named Mike. He asked for the vin # for my car, I had to give it to him 3 times. Every time he read it back to me he read it Wrong. When I would try to read the correct # he would get mad & say I wasn`t reading it to him correctly. He was very Rude, very Sarcastic, and he acted like any Wrong info was My Fault. Don`t use this car lot & Don`t use Mike. Mike at ext.6064

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by Worthless on 12/21/2018

My mother-in-law purchased a car from Westfield Ford on Saturday, by Monday the car already had issues. The car has been leaking gas for a number of days. The car was taken back to the dealership on Tuesday morning, and returned on Wednesday claiming the issue was fixed. Today, Thursday, December 20, 2018 the car is having similar issues and she is waiting once again for Ford Roadside assistance to pick her up and tow her car, a brand new car with 13 miles on it and supposedly repaired by Westfield Ford. I called Westfield Ford because it is ridiculous that a brand new car that was supposedly repaired by Westfield is having the same issue. I was told basically there is nothing they can do, and was not able to reach the sales manager that was readily available to meet with us when my mother-in-law purchased the car. The car having an issue is understandable, what isn't understandable is that the car wasn't properly inspected before being delivered to the customer when purchased. The car wasn't properly inspected after being repaired by the dealership. The service manager says they can't do anything until they have the car, his mistake was not properly repairing the car in the first place and checking it for the customer when it was purchased after sitting on a lot for months. Does Westfield Ford agree with the service manager, "there's nothing I can do"? Does Westfield Ford stand behind the vehicles they sell and repair? Does Westfield Ford even care that an elderly woman has been stuck in her car for hours in the cold because their service department failed to properly diagnose and correctly repair a brand new car with 13 miles on it? Does the Westfield Dealership even care once they've made a sale and the car is out the door? Westfield prove me wrong because right now, all I've seen is one sale person named Eddie that has shown more concern and caring then the management at Westfield. He is the only one that has gone out of his way to remedy the problem when it first occurred. He isn't at work today and the lack of caring and concern has gone with him. Pretty sad Westfield Ford, poor managerial response, poor service department results and poor overall experience with Westfield Ford.

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by Valdi33 on 09/23/2018

I was looking for used Cadillac Cts and I found one at Westfield Ford. I worked with Jacob Gonzales during the buying process. Found the whole process to be painless and walked away with a car I'm really happy with for a price that I was comfortable with. Overall Jacob was nice and informative. I liked him as a salesman, he is a very good guy and helpful. No pressure which is very important when you are buying. He was pleasant and kind. Thank you. Wally P.

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by Juan_34 on 08/05/2018

I called them on Saturday early AM just ensure the car i was looking still was there Ford scape Titanium 2016 with 18,000 miles Stock # T34881A the one still listed online for the price of $19,995 so I talked to CHRIS PIESEN who was not very nice since we got the conversation started, he told me that the car was on the lot, right after that he start pushing for me to comer over and see it, He set the time 1 to 2pm (he was very pushy) when i got there to start he asked hoe much money ill put down i said 18K he got excited told I'm going to get the keys so you can see it, and 2 minutes later returned with his manager saying a bunch of lies, that they sold the car just an hour before we got there, they were trying to stop us because they want to sell me a different car. they are unprofessional and [non-permissible content removed] they should call before i got there if all what they said it was true, I told CHRIS PIESEN on the phone that i was coming from Chicago, it was long drive on a horrible traffic. do not trust or buy from them. They don't deserve to make any money from you.

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by Ellasam on 07/30/2018

I would never buy, recommend anyone to this dealership ever again. I specifically told them I didn't want my credit ran until we had some numbers knowing I was upside down with my trade and didn't think we would be able to do deal. Sure enough they couldn't left dealership and 30min later I was alerted they did pull my credit without consent or credit application being done. Then general manager fed me a bunch of lies. This caused me to get hit with a 32 point loss on my score. I will be taking this matter with ford corporate

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by Darius on 04/06/2018

Just left the dealership about one hr.ago. Walked in with my 9 year old son trying to decide if we want a Mustang GT or A Camaro. Never drove ether car so we decided we go to the Ford dealer first. I was honest and informed the sales person that I would be ready to buy by summer time. Since i never drove a Mustang or even sat in one I wanted to test drive one.... you know that is what one does wright? Wrong at this dealer ship, simply put by the sales person not ready to buy no test drive. How can I buy the car if I cant test drive one...... thats 40K car. I am mid age male wanting to buy a piece of youth what can I say? So we exchange some word and I was on my way. My car was blocked buy one of there cars I asked them to move it so I can leave. Apparently I parked in a used car lot space and no one had the keys to the car blocking me. Another sales man walked up and gave me a lip full of parking in that space, we got in a shouting match then he stared flexing his muscles like he was trying to start a fist fight I said bring it on one, other sales man intervene and the hole thing was over. All of this over trying to test drive the car that I am interested in. Cant wait for there sales tactics. If I decide that I want a Mustang does any one think I will go back to this Ford dealer ship????

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by Chuck-Sherry on 03/17/2018

Thank You Omar Aburas For All You Did To Help My Wife And I Get Our New 2018 EcoSport She Loves It !!! Thank You Victor And Tony For Getting Us The Payment We Needed To Make It Affordable

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by Lucreshia on 03/08/2018

This was the absolute worst experience, I’ve ever had dealing with a business! I told this guy that I am repairing my credit and I only want it checked one time. The [non-permissible content removed] of a salesman (Omar)went against my verbal and constant request that my credit be ran one time through what ever bank he thought would accept me! He reassured me and guaranteed that he followed my request. He lied and said that I was approved and that he only ran it ONE time. LIES!!! After purchasing the vehicle and getting home, I started receiving emails from credit karma and calls about loans applications. My credit was ran over 7 times and they were all hard inquiries! I’ve reached out to two of the owners and talked to management! Omar seemed on the up and up and now he’s cowardly trying to get into C.Y.A. mode. I wouldn’t recommend this place to my enemy 👎🏽👎🏽👎🏽. They got their sale and didn’t give a care if it damaged or harmed me. Now everyone is saying it’s nothing they can do to assist me!!! Come in and let’s talk, why if you can’t help?! I was told never to trust a car salesman and now I’ve learned why!!! All the company have to do is write a letter stating that I requested that Omar run my credit once and the banks would remove it, they told me they can’t! Frustrated and disappointed. I could’ve just went to a ratchet small corner dealership since I still ended up receiving that type of service anyhow 🤷🏽‍♀️

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by Matt_P on 01/17/2018

I went in on a Friday to check out a F150 that I saw online. Eddie greeted me at the door and proceeded to show me the vehicle. He was never pushy and treated me as if I was a close friend. Eddie is very easy going and doesn't make you feel like you have to be defensive like other salesmen I've encountered. Although the dealership didn't offer me what I was expecting for my trade-in we were able to come to an agreement and I left with the truck that day. If you're looking for a vehicle at Westfield Ford look for Eddie to help you.

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by Phil.S on 01/13/2018

My wife and I just bought a 2003 Avalanche. Anthony (Sales) and Victor(FInance) were extremely helpful and knowledgeable. Were extremely honest with every question. Were not aggressive at all, giving us time to actually make our decision without any outside pressure. We walked out smiling (no pressure) and felt we got a very fair deal. I will be a continuing future customer, if they maintain this same professionalism, and would highly recommend them to anyone looking for a vehicle. (Huge Inventory)

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by Joe_and_Tony_G on 01/09/2018

All Ford dealerships sell Fords, but not all Ford dealerships have a salesman like Eddie Steffan. So it was when Eddie approached 3 guys standing in the lot looking at the car inventory. I was assisting my brother in the purchase of a new car. I have never been comfortable with most car salesmen and the sales process, but after the first 5-minutes of talking with Eddie, I knew that my past experiences would not be repeated. I never felt as though Eddie was trying to make a "sale", but rather intuitively could tell that his main goal was to find out what we desired (needs verse wants) and put us at ease to talk honestly and unguarded. There was never a push or pressure to purchase. I truly believe that Eddie understands that if he can softly guide and educate the customer, that a sale will eventually evolve. We purchased a 2018 Edge-Titanium that same day and have only great things to say about Westfield and in particular about Eddie Steffan. It should be noted that the other staff was also very polite and courteous. That speaks volumes towards the quality of the Westfield organization. I've previously owned 5 Fords, from 4 different dealerships, but Westfield has done a great job in earning my loyalty.

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by Askforeddie on 11/07/2017

#askforeddie I cannot say enough about Eddie and what he did for my family, he literally went above and beyond any sales person I’ve ever dealt with. Communication was outstanding. He personally relates to you and you forget your talking with a “sales guy”. he truly is the best and is now considered family! Thank you Eddie for EVERYTHING!

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