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Westfield Ford


6200 S La Grange Rd, Countryside, IL 60525 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
[non-permissible content removed] HORRIBLE CUSTOMER SERVICES
Written by Juan_34 on 08/05/2018
I called them on Saturday early AM just ensure the car i was looking still was there Ford scape Titanium 2016 with 18,000 miles Stock # T34881A the one still listed online for the price of $19,995 so I talked to CHRIS PIESEN who was not very nice since we got the conversation started, he told me that the car was on the lot, right after that he start pushing for me to comer over and see it, He set the time 1 to 2pm (he was very pushy) when i got there to start he asked hoe much money ill put down i said 18K he got excited told I'm going to get the keys so you can see it, and 2 minutes later returned with his manager saying a bunch of lies, that they sold the car just an hour before we got there, they were trying to stop us because they want to sell me a different car. they are unprofessional and [non-permissible content removed] they should call before i got there if all what they said it was true, I told CHRIS PIESEN on the phone that i was coming from Chicago, it was long drive on a horrible traffic. do not trust or buy from them. They don't deserve to make any money from you.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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capitolfl on 08/12/2018
Juan, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll give contact our General Manager, Carm Scarpace, at (708) 354-8600 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
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