Customer Reviews of Napleton's Arlington Heights Chrysler Jeep Dodge Ram
Review type:
Car buying made easy!
by EJRyd2634 on 01/27/2016We went in on a snowy Friday morning. The salesman, Edward Shiftman, met us and greeted us outside. We told him what we were looking for, he showed us those options and next we were buying a new car. Our salesman was not high pressure,… which I liked. We did our financing there, which was also breeze too.Thank you for taking the time to leave us this feedback! Congratulations on your new purchase! Were elated to read that Edward provided you with a low pressure service experience during your visit. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
OUTSTANDING QUALITH CUSTOMER CARE!!!
by cseavers330 on 01/26/2016This is Christina. I'm the one who you guys sold the Jeep to. My husband just did the financing portion. I loved everything about it. Frank and Mark were great! Mark deserves a lot of recognition for how he cared for us and the boys (2… and 4 year old tornados). Ha ha! I just spent 2 hours writing a review for your dealership on yelp, google, cars.com. this dealership went above and beyond my expectations and will he highly recommended by myself to anyone in the market for a new car. Thanks guys!We really appreciate you taking time to write this nice feedback about our dealership. Frank and Mark are great assets to our team and we appreciate everything they do. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
We really appreciate you taking time to write this nice feedback about our dealership. Frank and Mark are great assets to our team and we appreciate everything they do. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Walked in, Drove out
by Bcjones63 on 01/23/2016The staff was amazing and had great customer service. The Dealer worked hard to get me the car I wanted.Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. -Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. -Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Great Service!!
by Crobertson415 on 01/23/2016I had excellent service at Napleton's!! Anthony was so great and helpful! He bent over backwards to find exactly what I was looking for when the exact model I wanted was not at the dealership. Instead of making me settle for something… there, he searched other dealerships and had what I wanted at Napleton's within 24 hours. I would highly recommend Napleton's and especially Anthony!!Thank you for spreading the good word! We couldn't be happier that we were able to service you as well as your friend. That is loyalty at its finest! Congratulations to the both of you on your new cars! Be sure to catch the latest service deals by liking us on Facebook. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Thank you for spreading the good word! We couldn't be happier that we were able to service you as well as your friend. That is loyalty at its finest! Congratulations to the both of you on your new cars! Be sure to catch the latest service deals by liking us on Facebook. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Wonderful Car Buying Experience
by Nataiya1121 on 01/12/2016Thank you to Doug and Jodi for making something so wrong, right again. The problems seemed never ending but communicating updates on a daily basis as promised couldn't have been more helpful from everyone! I'm enjoying my new car everyday,… I'm really happy with my choice. Luigi was my sales person his customer service was excellent. I was very please with his help and explaining all the features of my Chrysler 200. Your dealership was nice and clean, your free coffee was delicious and kept me warm while I waited!m. Everyone who walked past was friendly and beyond helpful. Good job keep it up. So far so good Nataiya will be a Customer for life.Nataiya, we appreciate you taking the time to provide us with your positive feedback. Its unfortunate to hear about the difficulties you experienced but I'm glad to hear that Doug and I were able to smoothed things over. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Nataiya, we appreciate you taking the time to provide us with your positive feedback. Its unfortunate to hear about the difficulties you experienced but I'm glad to hear that Doug and I were able to smoothed things over. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Great dealership experience!
by AngeliqueP on 01/11/2016Great experience buying my new Jeep. Everyone from sales men Daniel Turner & his mangers & associates were helpful, knowledgable & frienly. They really want to satisfy their customer!Thank you so much for taking the time to leave this wonderful review. We strive to provide all of our guests with 100% customer satisfaction and it's a pleasure to hear that Daniel and the rest of our team have been helpful, knowledgeable and friendly. Don't hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Thank you so much for taking the time to leave this wonderful review. We strive to provide all of our guests with 100% customer satisfaction and it's a pleasure to hear that Daniel and the rest of our team have been helpful, knowledgeable and friendly. Don't hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Great dealer and great people
by Bjmarro on 12/15/2015updated 01/08/2016Frank Perez was easy to deal with and made putting us into our dream car a fun, pressure free expierience. Jodi was the man behind the scene that helped the process along and would never have happened without their teamwork.Hassle Free
by Danbrea on 12/16/2015updated 01/07/2016Hassle free purchase. Told Daniel what I was looking for and my price range and he did better than expected. I was in and out in less than 2hrs.TWO-2015 Jeeps
by JeffO2015 on 01/02/2016All the people there are so helpful. They really know all about their cars ! I will refer all my friend to them! I now own TWO -2015 Jeeps Patriots Thank you !! Jeff Ostrowski Wheeling, ILJeff, thank you so much for your terrific review. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
True to their Word
by teejay71 on 12/29/2015You can really judge a business when something goes wrong. An honest mistake was made during the sales process that caused some panic on our part. We called the dealership to point out the error. They recognized the error and then bent… over backwards to make it right. In the end, we got exactly what we were looking for.Todd, thank you for taking the time so share you experience! I am so thrilled we could get everything rectified and that you left feeling confident in your purchase. Please come back to see us again soon. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Great Place to Buy a New Car
by Keith_B1 on 12/21/2015updated 12/28/2015It has been a little over two months since I purchased my 2015 Jeep Renegade from Napleton's. I wanted to wait some time to make sure that the great customer service I received there was not just sales hype. I can honestly say that it was… not. They continue to work hard at making sure that I am totally happy with my new Jeep. , They really take an interest in you, from free car washes to my salesman Ed calling me twice to following up to see how I am liking my new Jeep. No other dealership has ever taken that level of interest in me before, especially considering that the sale is complete. I would recommend Napleton's to anyone looking for a new car.Thank you for the excellent review! It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Friendly Staff & Great Service
by ElizabethRB on 12/21/2015updated 12/28/2015I was greeted immediately by Q and taken directly to what I came in for without hassle. George followed up without pressure and finalized the deal with all that I was looking for.Thank you for this feedback, Elizabeth! It is great to here our staff was able to provide you with hassle free service. Please come back to see us again. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Good sales experience
by SBC1800 on 12/17/2015The salesman we worked with was not pushy and patient through the process.Thank you for the excellent review! It is great to know that your salesman was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Excellent Service!
by Kzicarelli on 12/05/2015Everything went so smooth from the time I test drove the vehicle to driving the car out of the showroomThanks so much for going out of your way to write this great review! We are very pleased that we could make your visit smooth, and we believe that's how every car dealership experience should be. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Quality Customer Care
by Jeepman1011 on 11/18/2015updated 12/04/2015Quality customer service from the moment I walked in and the friendliest staff I have ever encountered. Luigi was an absolute pleasure to work with, along with Adam and Ronnie. These guys all knew what they were talking about. They really… work with you and make sure all your expectations are met before you walk out the door. Hands down the most pleasurable car buying experience I've ever had.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Beyond satisfied and pleased
by Nataiya on 11/26/2015Everyone there was so attentive which made me feel very comfortable about purchasing a vehicle. Salesmen Marquis and Luigi made sure to meet all of my needs in every way they possibly could and were very knowledgeable about the vehicle I… wanted to purchase.Nataiya, we really appreciate you taking time to write this nice feedback about our dealership. It is our goal to provide every one of our customers with the kind of customer service you described and we're glad we achieved that. We will share your comments with Marquis and Luigi and hope you'll keep in touch for your future car needs. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Unbeatable deal
by Joel1313 on 11/03/2015updated 11/16/2015Saw a great price online and the team work to help with an unbeatable deal! Financing was easy and straightforward, which you don't always find.We appreciate you taking the time to write this review about our dealership. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Purchase a Napelton's Arlington Heights CDJR
by sstone997 on 10/27/2015updated 11/11/2015First class all the way!! I know I made the right choice to work with Jody and his team. They know how to take care of a past customer and earn future business.Thank you so much for taking the time to leave this wonderful review. Our team always strives to gain 100% customer satisfaction, and it is always rewarding to hear that we have succeeded at this. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Another Satisfied Customer
by Daniel_1967 on 10/21/2015updated 11/11/2015Everyone at your dealership was very kind & courteous. From my first phone call when I spoke with Jessica until I finalized the sales process with your finance manager Joe everyone on your team was friendly, knowledgeable and very… professional.We appreciate the time it took for you to leave us this terrific feedback! We strive to provide our guests with a friendly, knowledgeable and very professional service and were glad that Jessica and Joe showed their commitment to this. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Huh
by Chefpete83 on 10/05/2015updated 11/08/2015I like how everyone was dedicated on getting me s car especially Ed. He wasn't going to give up on me. I really appreciate everything that he had done for me. He even gave his jacket to this California guy. Thank youThank you for stopping by to leave this incredible review. Our customers mean a lot to us and it is great to read your experience went so well at our dealership. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Wonderful Experience
by Valerie0307 on 10/30/2015Everything was perfect, from the salesman to his manager as well as the finance man that I signed the paperwork with.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Please come see us for any future needs! Thanks again. Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
Here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM, we care about you and want to do all we can to earn your business. Stop by anytime at 1155 W. Dundee Road, Arlington Heights, IL 60004 or give us a call at 888-844-4951 if you have any questions, concerns, or comments. From everyone at our Arlington Heights, IL new and used car dealership, we look forward to leaving you the most satisfied auto customer possible!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Bosnian
- Serbian
- Spanish
Thank you for taking the time to leave us this feedback! Congratulations on your new purchase! Were elated to read that Edward provided you with a low pressure service experience during your visit. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jody Adams GM jody@napleton.com - 847-454-5786
by arlingtoncdjr on 01/28/2016