Nalley Honda
Customer Reviews of Nalley Honda
Review type:
Honda HRV sport- Nora
Like robots who would not listen
by corecase on 07/21/2013updated 08/07/2025First of all I would like to say I am an educated buyer. I research a car and what fair market value for a car should be. With that being said, We went to Nalley to purchase a brand new Honda Fit. Our salesperson was a polite young man but… every response was robotic. I asked about the warranty and was told it was 100,000 miles....which I knew was wrong. They tried to force some sort of paint protection the our salesperson said was done at the factory but is now being charged to me as a dealer added option. He told us it helped the dealer sell cars because of acid rain. I was thoroughly confused....how could this come from the factory with such a coating but be charged almost $800 for it at the dealership? I told the Salesperson repeatedly that I was only wanting to focus on the price of the car...to which he responded with...how much am I putting down?...what do you want your payments to be? are you financing through Honda? Time and time again I said lets focus on the price of the car and then we will worry about the rest. He then came back with a paper with a price....how much I would be expected to put down..what he thought my credit rating might be and how much a payment would be.....I folded the paper up and gave it back to him telling him again that we needed to focus on the price of the car. Again he repeated everything he learned in training..I told him I knew what the True Market Value was. He wanted to know how and where I obtained this info. I told him....His Manager came back with a printed paper that was incorrect. He also wanted to know who the car was for...who would be driving it and what it was going to be used for. I told him that has nothing to do with the price. He then asked what I wanted my payments to be....and again said that has nothing to do with the price of this car. We went through this for another 30 min. We were paying cash for this car but since the Salesperson and Manager couldn't get beyond their robotic training they lost a sale.Nalley Honda Team is the best
by Ms_Robinson on 02/21/2013updated 08/07/2025Tydis at Nalley Honda is the man. First of all he picked me up from work in Decatur when my old car died on me. He was very professional and attentive. He wasn't trying to pressure me into buying a car and wanted me to be happy with the car… I got. Anthony and Nick also looked out for me. I have nothing but great things to say about the whole Nalley Honda Team. Thank you so much. I love my car.I am so glad to hear you enjoyed your experience with us. We appreciate your feedback. Please let us know if there is anything we can do in the future to make your visits with us more enjoyable. Ken Sidana, General Manager Nalley Honda
Great Customer Service
by thebutterflies on 02/19/2013updated 08/07/2025Nalley Honda is a place that cares about the person. Thomas W. was/is a great sales person who exemplifies great customer service. It was a great experience and I will purchase another car from Nalley Honda.Welcome to the Nalley family! We appreciate your feedback. Please let me know if there is anything I can do to help make your future experiences satisfactory. Best, Ken Sidana, General Manager Nalley Honda
Thanks Team Nalley. Love the Accord EX
by ElPerroGrande on 02/20/2013updated 08/07/2025First, I love my new Accord. I found the perfect car thanks to Tydis. He knows the Accords top to bottom. I got a car that exceeds all of my expectations. Tydis made sure I got the right car at an unbelievable price. From the moment I… walked in the door at Nalley, everyone made me feel like a VIP. Thanks Tydis, and thanks to everyone at Nallley Honda. To quote a famous former California Governator, "I'll be back!"We are so happy to hear you love your new Accord! Welcome to the Nalley Family! Please let me know if there is anything we can do in the future to continue your positive experience. Best, Ken Sidana, General Manager Nalley Honda
Sales
by HondaOwner48 on 12/02/2013updated 08/07/2025Exceptional and customer focused sales experience. The entire experience was professional and I appreciated the attention and First in Class Service provided Johnny-the sales representative.Thank you for the 5 star review! Please let us know if we can be of any further assistance regarding your automotive needs. Best, Ken Sidana, General Manager, Nalley Honda
not the worst experience, but not the best either...
by joecarbuyer on 06/17/2013updated 08/07/2025i had what i thought to be a fair deal setup on a new vehicle with the internet sales department. i told them that this would be a cash deal, & that i did not want to spend a lot of time sitting around going back and forth over this and… that. they said "no problem, we can have you in and out in about an hour." long story short, three hours later they brought out the "four square" document that had all kinds of figures and interest rates and so forth. i told them that i was willing to buy the car at the pre-arranged price & not a penny more. finally, at about 10:20 pm, i was headed home. the next day i discovered remnants of the plastic covering still left on the car, so i spent a couple of hours removing that. i have had plenty of much worse car buying experiences, but also many better too...Firstly, thank you for your feedback. I am so sorry you have endured these frustrations. I would appreciate the opportunity to speak with you regarding these frustrations so that I may work to restore your trust in us and I would like to offer to detail your car for you. Please contact me at your earliest convenience at (678)479-3937. I look forward to speaking with you. Best, Ken Sidana, General Manager
Great Experience, overall
by clekberg on 04/15/2013updated 08/07/2025We just purchased a 2010 Honda Odyssey and dealt with Don P. during our transaction. Don was very laid back and not pushy at all, which made the whole transaction stress free. Everyone from the finance manager to the sales manger were very… nice and easy to deal with. The only complaint I might have is that we spent a little too much time waiting to finalize our transaction. To be fair, we were in on a Sunday and they seemed a bit understaffed (I imagine a few folks called out that day). There were a couple small things that were missed when the van was detailed (I'm VERY nit-picky, so I spent about 10 minutes when I got home getting it the way I like it) but overall it was in great shape. Just like any other dealership they try to sell you add-ons like paint protectant and extended warranties, but that is to be expected. Once I said, "No thanks" that was pretty much the end of the conversation. No one tried to strong-arm me into something I didn't want. I really appreciated that. Overall we enjoyed our time at Nalley and would recommend dealing with Don Peters if you stop in.I am so glad that you had such a positive experience at our dealership and, especially, with Don. I do apologize for the lengthy wait-time that you experienced and thank you for bringing it to my attention. We are always looking for ways to improve customer experiences and make the car-buying process more efficient. If you have any questions, don't hesitate to contact us, 770-306-4600. We are always happy to help in any way that we can. Thank you so much for your feedback, and we look forward to your next visit. ---Ken Sidana, General Manager
Excellent Customer Service at Nalley Honda Union City, GA
by GGore1 on 07/17/2013updated 08/07/2025Kendel L. was the salesman that sold me my Honda Accord. He provided me with OUSTANDING customer service. Nalley Honda should be proud to have such an excellent salesman representing their company. He was a salesperson that I could trust.… If I had to purchase another vehicle, it would be from Nalley Honda in Union City.Thank you for the 5 star review! I am so happy to hear you enjoyed working with Kendel and he was able to get you into the Honda Accord you were looking for! Please let us know if you have any questions! We look forward to your next visit! Best wishes, Ken Sidana, General Manager
Only place I take my Wife's car
by mustang13 on 04/25/2014updated 08/07/2025I changed to this Dealership service last year. I had a bad experience with the Honda dealer I purchased my Wife's Odyssey from. Nalley Honda has been GREAT. I HIGHLY RECCOMEND you call Marty E. in their service department for all your… service needs. He is outstanding.Worst dealer ever
by sb1235 on 02/07/2013updated 08/07/2025They post fake car that they have no intention to sell at all. A sales representative kept contacting with me for a week. When I went to see the car, he kept us waiting for 15 minutes and sent us to another representative. Then they told us… that they just got a call from the seller that morning and the car was not for sale any more. This is not true at all!! It's over a week since I visited their store and that car is still in their listing. They just tricked you to go to the store. The worse part is the experience with the other representative who was very unprofessional with cars. He wasn't a little bit sorry about the car we wanted was not available. He had a hard time pulling out information about alternative cars we could see. He just threw out questions, scrolled down ten pages and told us that only cars available were at "affiliated stores". When we were disappointed and wanted to leave, he made us very uncomfortable by blocking our way. He even mocked us for looking for cars online. Worst experience with dealer ever!Thank you so much for taking the time to review your experience at our dealership, as well as for bringing these issues to our attention. Providing outstanding customer service is our top priority. For this reason, I am concerned to read that you felt deceived and had such an overall frustrating experience with our sales team. I would really appreciate the opportunity to speak with you in greater detail regarding the situation and the opportunity to restore your faith in our dealership. Please, give me a call at 770-306-4600. I look forward to speaking with you. Ken Sidana Nalley Honda General Manager
World-class service
by AJ_Williams on 04/09/2014updated 08/07/2025Last year, I was in the market for a new car. I found a 2013 Honda Accord on Nalley's website with a huge discount. When I went to the dealership, they honored the online price plus they gave me money for my trade-in. My sales person,… Thomas W., made the entire experience as stress-free as possible. I had a question about the tag fees since GA was going to a new system. The manager, Leroy S., took time out of his schedule to call me personally and explain the difference between the old system and new one. When I told the guys how much my 5 year old son loved cars, Mr. S. gave me a bunch of Honda pamphlets and brochures for him. He loved them so much they would sleep with them. Now I understand why people would brag about the Nalley experience and what the commercials were talking about. It is a world-class facility with world-class customer service. Other businesses could take lessons from them.Marine Sgt. Satisfied
by favorslee1 on 03/08/2013updated 08/07/2025Authur S. help me make a great decisson on my new 2013 Accord.. I appreciated his service. i am disappointed that as a returning war vet that no mention or no discount was offered. I will not be recommending my Marines to come to Nalley,… but I will recommend and tell others to go see Mr. S. and Nalley Honda. Great experience! I had a choice to go back to Cobb Honda, but I came back only because of Authur S. (good person). Thank you again Mr. S.Sgt. Favors-Lee USMC, My apologies that there seems to be some confusion over discounts received during your recent car purchase. We never want any of our valued customers to feel like discounts owed to them were overlooked. Although discounts were applied to your purchase, you did not receive a Military Discount because a Military Discount requires that you be an active member of the military and finance through Honda. You were able to receive a better deal with another option you choose. I would appreciate the opportunity to speak with you in greater detail regarding the situation, in order to clarify any inconsistencies and, hopefully, restore your trust in our dealership. Please, give me a call at your earliest convenience, (770-306-4600). Thank you so much for your feedback, I am glad to hear you had an enjoyable experience with us while finding your new vehicle, and I look forward to speaking with you. Best, Ken Sidana, General Manager, Nalley Honda
GREAT people and experience at Nalley Honda
by irondadrob on 09/08/2012updated 08/07/2025They are awesome. Chris and Karim have taken care of my vehicles for many years. We own several Honda's and they define customer service with integrity! Thank you!Gemar R.
by TDTucker on 05/15/2013updated 08/07/2025This guy is awesome. He took the time to show me all of my vehicle features plus shared ways of how I can save more money. Very knowledgeable and full of concern. Thank you Mr. R.!I am so glad that you had such a positive experience at our dealership and found Gemar to be so helpful and informative. If you have any questions, don't hesitate to give us a call, 770-306-4600, or stop by. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit. ---Ken Sidana, General Manager
2013 Odyssey
by MisterHurley on 05/17/2013updated 08/07/2025Don P. and the rest of the Nalley sales team made the buying experience easy. My family buys all thier Hondas from Nalley.First, thank you so much for your kind words about our dealership and Don. We are truly grateful to count you among our loyal customers. If you have any vehicle questions, don't hesitate to contact us, 770-306-4600, or stop by. We're always happy to help. Again, thank you for your feedback, and we look forward to your next visit. ---Ken Sidana, General Manager
Service second to none
by aj_williams on 04/09/2014updated 08/07/2025During my first visit to Nalley's service department, my service technician, Robert T., talked to me about what services were due and when they were due. He also explained how my car had sensors to let me know when the services were due and… what the codes meant. Mr. T. also looked at coupons that I had received via email as well as service vouchers that I had purchased and recommended which ones to use to save me the most money. Dealerships have a reputation for overcharging its customer. I can honestly say that the service department at Nalley Honda breaks all stereotypes. Not only are they knowledgeable about your vehicle, but they go above and beyond to try to make your service experience a delightful one. I make my appointments online and they honor them. It's a world-class facility.Great Service
by Shorty32 on 04/18/2013updated 08/07/2025The sales representative was very helpful by locating me a Crosstour EX-L black on black. How awesome! I saw, I drove, I bought!I am so glad that you had such a positive buying experience at our dealership. Don't hesitate to give us a call, 770-306-4600, if you have any questions. We are always happy to help in any way that we can. Thank you for your feedback, and congratulations on your new Crosstour! ---Ken Sidana, General Manager
The Nally Honda DREAM TEAM!
by techstar10 on 12/05/2012updated 08/07/2025The absolutely most amazing car buying experience in my lifetime! My car was in the stop at a dealer nearby and I just happened upon this dealership. I was immediately met by Don P. who met me with the statement "How may WE help YOU! And… it just got better from that point on. Debra H. is an outstanding Manager and she will definitely get the necessary wheels turning to make certain the customer has a wonderful buying experience. Robert H. stepped in as if on queue to assist me with paperwork while Don completely a sale with another couple. And I honestly have never seen a Finance Manager as nice and professional as Ray G. He suggested some warranty options and payments to match my budget. I left that dealership with a beautiful pre-owned Ford F150 and the most incredible car buying experience ever! In fact, I didn't even go back to pick up my car that was at the other dealership needing repairs. This is truly a dream team. And the definitely CUSTOMER ALWAYS COMES FIRST! And I will definitely recommend them to anyone I know that is even remotely considering a vehicle purchase. Nalley Honda got it right! So, thanks to everyone who really made me feel like a part of the Nalley Honda Family and I will be forever grate for everyones sincerity, honestly and professionalism. A truly happy and satisfied Customer!Service Department
by lovingmyhonda on 10/28/2013updated 08/07/2025Excellent service crew at Nalley Honda. They are the best. I feel comfortable having my car serviced there. They take care of business all the time. Keep up the good work!!!Thank you for the 5 star review and continued loyalty! Please let me know if there is ever anything I can do to make your experience more enjoyable. Best wishes, Ken Sidana, General Manager, Nalley Honda
Like falling off a log.
by Mikes2012Honda on 10/16/2012updated 08/07/2025That's how easy and, as strange as it may seem, how much of an enjoyable experience my wife and I had in purchasing our 2012 Accord SE. From the get go these guys wanted my business and did what needed to be done to make it happen. Our… point man was Shemar J. and he made our time at Nalley both productive and enjoyable; he's a great salesman. He knew all the answers to our questions and the answers to the questions we didn't know to ask. Overall, this goes down as one of the easiest and most pleasant car buying experiences I've ever had ..really. Check these guys out, Nalley Honda in Union City, GA ...and before you go, call ahead and ask for Shemar ...they'll both do you right. Make buying a Honda as easy as fallin' off a log.Purchase of CR-V
by shopper100 on 02/22/2013updated 08/07/2025My purchase of the 2013 CR-V from Nalley Honda was an exceptional experience regarding a vehicle purchase. The Saleman, Donald P., was a refreshing salesperson with regards to his approach of handling the sale. He not only was very well… versed with his knowledge of the CR-V, but he allowed me to make own decision in the purchase without trying to pressure me into making that decision. My future purchases of vehicles will definitely by through this gentleman, where ever he may be. I suggest anyone looking for a Honda automobile at this time, look up Donald P. for your transaction.Thank you for your feedback. It is great to hear you had such a great experience with Donald and Nalley Honda. Please let us know if there is anything we may do to help make your future experiences as satisfactory as your purchasing experience. Welcome to the family! Regards, Ken Sidana, General Manager Nalley Honda
Thank you for taking the time to leave your feedback. I am sorry to hear of your recent frustrating experience while trying to purchase a Honda Fit. I would appreciate the opportunity to speak with you regarding your recent experience and work to regain your trust. Please call me at your earliest convenience at (678)479-3937. I look forward to hearing from you. Kind regards, Ken Sidana, General Manager, Nalley Honda
by service_1 on 07/23/2013