Nalley Lexus Smyrna
Customer Reviews of Nalley Lexus Smyrna
Review type:
Painless purchase
by cartune2 on 02/04/2013updated 06/03/2025After shopping all the other Metro Atlanta Lexus dealers, we purchased a 2013 RX350 from Nalley Galleria because 1. They had the car we wanted in inventory, 2. Pricing was competitive, 3. Sales woman was professional, knowledgeable, and… went out of her way to make us HAPPY! It was the most painless car purchase ever & we love our new Lexus!Nalley Lexus
by carla14 on 07/25/2011updated 06/03/2025We recently purchased a car. Initially we went to test drive cars as we were narrowing down which cars to consider. The salesman knew that we were not going to purchase right away. Once home, we checked online and noticed some very good… deals after checking the price against both edmunds and kelly bluebook. I contacted the salesman and they said they would honor the internet prices. We decided to go ahead and purchase. I've dealt with places in the past that made you feel that you were a bother. Everything was very professional. Information was giving matter-of-fact with no pushiness. I highly recommend them.Very Positive Experience
by bobf5 on 12/31/2013updated 06/03/2025It was a very positive profesional experience. Bob W., the slaes rep was very knowledgeable about the car as well as about the competitive vehicles I was considering. They were flexible on price, and at no time were they pushy or… manipulative. I would highly recommend them. Bob F.I am glad to hear that Bob was able to make you feel comfortable about your choices and how they compare to other vehicles. Please do not hesitate to reach out to us with any concerns that you have before we see you back for your first scheduled maintenance. Best, Bill Waibel General Manager
Purchasing experience
by drf31 on 08/16/2011updated 06/03/2025We were treated like we were special, and given a very good deal. We found the sales person to be extremely friendly and professional. He was very knowledable of the product and treated us with respect. He handled the purchase with… proficiency and helpfulness.Fast Accurate and Proficient Service
by sandra30 on 08/23/2011updated 06/03/2025I was completely satisfied with all transactions Everything was handled online except the signing. The car arrived on the date promised.Was able to buy more amenities at a better price, than from local dealer.Wonderful Experience!
by Julia_R on 02/21/2014updated 06/03/2025I had a wonderful experience at Nalley Lexus with Nate V.. I was looking for a pre-owned RX350 or RX400h. the selection at Nalley was great, they had several vehichles in my price range, and the atmosphere was very relaxed. Nate was… knowledgeable about the various models, respectful of our price range, and patient with me. I never felt pressured or like I was being pushed into a vehichle as I have in the past. Overall, the entire process from looking at cars to final purchase was an excellent experience and I plan on returning to Nalley Lexus in the future.Julia, Thank you for letting me know how helpful Nate was in helping you find the right pre-owned vehicle to meet your needs. I am glad that you felt informed and comfortable through the entire process. If there is anything we can do to be of further assistance, please let us know! Best, Bill Waibel General Manager
Wonderful experience!
by kagras on 09/12/2013updated 06/03/2025My experience at Nalley Lexus Smyrna was wonderful! I was in the market for a pre-owned vehicle and had the pleasure of working with Horace M. to find the perfect car. He was in constant contact with me each week with the upcoming inventory… and we were able to narrow it down. When we located the perfect vehicle they worked with me to repair the seats that had been worn out over the years. After they were fixed, the seats looked brand new!! I was very pleased with the service and love my new Lexus! I will definitely be a returning customer down the road!I am thrilled that Horace was able to find you the right car and get it into perfect condition to meet your wishes. Customer satisfaction is our highest priority so if you feel there is anything we can do to make your Lexus Smyrna experience better, do not hesitate to let us know. Thank you for your business, Bill Waibel General Manager
Lexus RX350
by george232 on 05/13/2014updated 06/03/2025The sales person, a long term employee, was very knowledgeable, courteous, helpful, and professional.George, Thank you for letting us know that you appreciate the help our sales team provided to you. If you have any concerns we can address before your first scheduled maintenance, please give us a call. Thank you, Bill Waibel General Manager
Nalley Lexus of Smyrna is the best in the business.
by johnj0306 on 09/07/2012updated 06/03/2025First off I can sincerely appreciate such a high level of customer service and Ill definitely be a lifetime customer. We discussed all the details the day prior and when I got to the dealership everything was prepared. This is the first… Lexus Ive purchased and the salesperson reviewed all vehicle related documentation and she literally briefed and performed every option on the vehicle. The sales and finance person was extremely passionate about customer service furthermore they valued my time. Basically from the time I entered the facility to leaving were undoubtedly the most incredible experiences Ive had when purchasing a vehicle.
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Bob F., I am glad that you were able to experience the kind of customer service that we are proud to demonstrate to all our customers. I am glad Bob (W.) was able to answer your questions without making you feel pressured. If there is anything we can do to be of assistance before your first scheduled maintenance, please do not hesitate to let us know! Thank you for your business, Bill Waibel General Manager
by service_1 on 12/31/2013