Rick Case Hyundai Roswell
Today 12:00 PM - 6:00 PM
Customer Reviews of Rick Case Hyundai Roswell
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8 sales reviews
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Sales
by Rebecca on 05/04/2025The Sales team at Rick Case was very pleasant and knowledgeable to work with. They took the time to answer my questions so I could make an informed decision.Easy Peasy, Efficient and Fun
by Nancy on 01/14/2025We knew exactly what we wanted and our sales agent Kash had it delivered from another dealer. The transaction was easy and efficient. After a test drive our questions and concerns were answered, papers signed and we were on our way in a… beautiful 2025 Santa Fe Hybrid.buying a new no hassle
by ja on 04/23/2024overall very pleasant fast process for buying a ne carTake your time?
by CBee on 01/15/2024Sales dept a little disorganized. Called ahead to see specific car, they did have it ready to see, but after closing the deal took much too long to prep car and find second set of keys. Left us by ourselves for several delays.Rick Case would be very proud of this crew, esp Matt, Lawson, & Aiden!
by KM on 11/30/2023There is nothing to dislike about this dealership. After a terrible runaround at other dealers, this one proved to be the answer to a car buyer’s prayer. Upper management has trained them well, given line management the authority to act… decisively, and trained the sales force to be friendly but professional as an excellent team. They don’t waste your time, they don’t promise what they can’t deliver, and they take care of you with genuine concern. Great job, Hyundai Roswell. Rick Case would have been proud of you.Rick Case Review
by KLH on 11/01/2023Dealer was professional and easy to work with.Friendliest dealership!
by Donna P on 09/21/2023Rick Case Hyundai of Roswell is the friendliest dealership I've ever experienced! Zack and Aiden made my car buying experience very easy and smooth, and I'll never shop anywhere else again!No response if you have any questions
by Reza Irani on 08/04/2023No follow up by dealership or sales person
The following reviews are more than two years old. They are not included in the overall rating.
229 sales reviews
Great Sales Dept
by PJM on 07/31/2023Had a very good experience at Rick Case. I only went there to drive a Tucson Hybrid, and I ended up buying it on the spot. Sales rep, Kash, was great to work with - no pressure. Everyone there was friendly and professional.Amazing service!
by Jacqui Canterino on 07/26/2023Working with this dealership was a pleasure. Everyone was very kind and helpful. I always felt like they were truly trying to help me find the perfect car for me, not just push me out the door with whatever they were trying to sell. I am… looking forward to working with them again in the future, especially Tenae!Nothing short of roller coaster ride of service
by MHMahmood on 07/23/2023My family has purchased couple of cars from Rick Case Hyundai and said check with them. So I called Rick Case Hyundai Roswell landline to inquire about car, as I was shopping around to find best deal. The sales guy took the info I had from… other dealers and said will call back with the best out the door price. Two min later he calls back with his personal cellphone and his tone and attitude is different from the one on main landline phone [called are being recorded for monitoring purposes]. So he give a number which was higher than other dealer and when I said I’ve lower number and I can share the screenshot with you so he can show it to mangers, to see if anything can be done. He rudely says go buy from them, i asked you not even gonna check with manager, don’t you want sale. He’s like no, go buy from them. I couldn’t believe his attitude and tone, this is what I expected from Rick Case Hyundai. I hung up and after couple hours of cooling down. I called back and ask to speak with manager, so his actions don’t go on like this. Braxton answered the call and politely asked, what has happened and listened to the whole thing, apologized and said he’ll relay the message and will call right back with update. Half hour or so later he calls back with manager close by and apologized once again and said he’ll do whatever it takes for my order and offers me a deal on the car I originally enquirer about, a better deal than that rude sale guy. So I went down and we spoke and came to number and finalized the deal. All in all Braxton was very professional and courteous. As I was the last guy in the dealership [closing time and it’s Saturday] he went thru the checklist quickly and finished it, without proper walk thru. I left with car and on my way home noticed that car doesn’t have what was advertised online. I called him the next day, as it was past 9pm, he spoke with manager and apparently manager doesn’t want to honor what’s advertised online. Manager apparently saying that it’s mistake and he’ll not honor it. Hence my title roller coaster ride of service I received from Rick Case Roswell. So I don’t recommend folks there. Even thou, Braxton did what he could, but management don’t care once sale is done. Not a satisfactory service from Rick Case company.Awesome service
by TOM INFERRERA on 07/13/2023They went out of their way to help me understand the deal that I was considering. Appreciate the politeness!Easy to do business with them.
by Mike on 07/13/2023No heavy pressure, process was quick.No Hassle with exceptional outcome
by Howard on 07/10/2023Very hands on with lot’s of communication before, during, and after the sell.Very professional and exceptionally accommodating
by Happy Genesis Owner on 07/11/2023The sales professional I dealt with, Kash Gupta, was a true professional, knowledgeable and accommodating to the max!Efficient and easy to work with
by CKDukat on 07/10/2023After months of car shopping we had the BEST experience with Aiden at Rick Case Hyundai in Roswell. A beautiful car at the right price, PLUS he was pleasant to work with and extremely efficient. We made an appointment to test drive and the… car was ready and waiting (not our experience with other dealers) and once we decided to purchase the vehicle, Aiden had the car and all the paperwork ready to go! We were at the dealership for less than an hour! Thank you for the excellent service, Aiden!New Genesis GV80
by Rich on 07/03/2023Easy to deal with. Kash was excellent and knowledgeableGreat customer experience
by Sri on 07/03/2023We recently got a Palisade from Rick Case Hyundai. We dropped in late after work but the staff was great and pleasant to work with. They were patient and respectful. Overall very glad with our experience and love our new Palisade!Highly Recommend
by Rajesh Sebastian on 06/30/2023Just bought a Hyundai Tuscon from Rick Case and the entire process went smooth. Kash was not high pressure, patiently answered all the questions. He was so nice. Kept the car ready on time for the delivery. Great team.Excellent Service!
by Lisa Vanderwoud on 06/29/2023After dealing with 2 other Hyundai dealerships with poor service, Rick Case dealership was great. They were straightforward and honest. Cash (Salesforce) was excellent as Brian (Finance Mgr) were both great! Thank you for your assistance!FINALLY found that EASY button.
by CYB on 06/29/2023The team at Rick Case Hyundai made our purchase almost effortless. With knowledgeable and friendly salesman Aiden our time was not waisted and we got what we desired for a fair price. No sales BS or arrogant answers to supply and inventory… questions. This dealer valued us a potential customer and now we are!
Hyundai Tucson
Hyundai Santa Fe
Hyundai Elantra
Hyundai Sonata
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