Mercedes-Benz of Macon
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Customer Reviews of Mercedes-Benz of Macon
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A Deeply Disappointing and Costly Experience – Bait & Switch
by Tamar Knight on 07/11/2025I rarely write negative reviews but my experience with Mercedes-Benz of Macon (Jackson Automotive Group) was so upsetting that I feel obligated to share it — both as a warning and in hopes of encouraging better practices from this… dealership. After providing all the necessary information about my 2022 Audi Q5 lease — including VIN, payoff amount, mileage, insurance, and more — the salesperson sent me a detailed written quote on company letterhead. Everything was supposedly locked in, and I confirmed that I would come in the following day to complete the deal. I recently relocated to the Atlanta area and the salesperson was fully aware that I’d be driving over two hours each way (more than 120 miles round-trip) to visit the dealership. The morning of July 9, 2025, I texted the salesperson three times with no response before heading to the dealership. I arrived around 11:00 AM, where I was warmly greeted and began the buying process. I submitted my driver’s license, Social Security number, test drove the vehicle, and was under the impression we were proceeding with the agreed-upon deal. That illusion was shattered when I returned from the test drive. The salesperson disappeared briefly and then returned with an updated quote that was $800.00 per month higher than what we had originally agreed my monthly note would be less than 24 hours earlier. Not $80 but — eight hundred dollars more. Imagine being told that your car note would be $400.00 and you get to the dealership and they tell you that they made a mistake and your care note is now $1,200.00 per month! I was stunned. This wasn't a miscommunication or a small oversight — it felt like a classic bait-and-switch. I immediately stood up and left. Outside, I was approached by a man named Jordan, who identified himself as a manager. He casually dismissed the issue as a “human error” in the quote. No apology. No accountability. No effort to make it right. Just excuses. What I lost that day: * Over 8 hours of my time * $50+ in fuel * 120+ miles added to my current leased vehicle * I Cancelled professional obligations * A potentially enjoyable car-buying experience To make matters worse, no one from the dealership followed up. No apology. No offer to correct the mistake. They claimed to “adjust the price,” but it still wasn’t what was quoted to me in writing and there still was a $800.00 difference. Bottom line: Mercedes-Benz of Macon / Jackson Automotive Group gave me a written offer, invited me in, and then changed the terms once I was there — after I drove two hours based on their word. Whether you call it a mistake or a tactic, the result is the same: I felt manipulated, disrespected, and deceived. If you're considering doing business with this dealership, proceed with extreme caution. Get everything in writing(in my case, “in writing” doesn’t matter). double-check it, and be prepared for last-minute surprises. I would not recommend them to anyone.Unethical Sales Tactics
by Unhappy Customer on 10/29/2024updated 11/05/2024Mercedes-Benz of Macon, horrible experience. Unethical sales tactics. Made several attempts to file a formal complaint to allow them an opportunity to correct the situation and they simply passed me on to the next "shady" salesperson. DO… NOT waste your time. Shop around. Everyone's is not treated equally at Mercedes-Benz of Macon and when there is an issue, they hide behind chat bots.
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