BMW of Macon
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Customer Reviews of BMW of Macon
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Excellent Overall Experience
by Josh on 03/21/2025updated 03/28/2025Sales and finance staff were easy and pleasant to work with. Tray was great to work with and followed upAnother good experience
by SW on 03/04/2025My salesman I have dealt with the last 6 years left BMW, so I had to work with the manager and a new salesman. I really enjoyed working with Anthony and especially my salesperson Hunter. Hunter was very thorough and knowledgable and I… would definitely work with him again.The Best Ever!
by Quencheckiee Wayne Averett on 02/19/2025Please allow me to thank Kwame Poku for working with me to secure a 7 series form BMW of Macon. In addition, the above excellent standards on behalf of BMW as a professional and his vast knowledge of the product line and features. This… truly made the difference with my decision not just for me but also this experience with be shared with my family and my friends. Again, thank you Kwame!X2
by Aaron on 02/03/2025Our experience at BMW of Macon was perfect. Tray W. took great care of us from the minute we walked in until over a month later when we purchased our New BMW.Amr Ali - BMW of Macon
by Angela Williams on 02/01/2025Amr Ali, Tyler and Omar were exceptional. Ali went above and beyond with his commitment and communication. He was diligent in his pursuit to find the right vehicle and give me the best deal for both the dealership and me as the consumer. He… communicated regularly throughout the process to ensure the service that I received was up to my satisfaction. Thank you BMW of Macon Sales Team.Sales experience bmw macon
by Catherine Fowler on 01/31/2025A truly exceptional team of Omar, Ali. And Tyler. Very professional and knowledgeable. And Kwame helped me with the techGreat experience
by Doctorv on 01/31/2025A low key, outstanding experience with Omar, Ali and Kyle. Would do againExceptional Experience
by Dr Jeff on 01/13/2025Recently, I had the pleasure of purchasing two new BMWs from BMW of Macon, and the experience exceeded all my expectations. From the moment I arrived, I was warmly welcomed by my client advisor, Tray Ward, whose professionalism and friendly… demeanor set the stage for an outstanding car-buying experience. The general manager, Scott Smith, went above and beyond to ensure I found the perfect vehicles tailored to my preferences. It was evident that their goal wasn’t just to make a sale but to provide genuine satisfaction. One of the most impressive aspects of my experience was the personalized service. Tray Ward kept me informed at every step, ensuring a smooth and seamless process. The BMW Genius, Kwame Poku, demonstrated exceptional expertise, taking the time to familiarize me with the BMW iDrive system and ensuring I felt confident using it. Additionally, the finance director, Michael Perez, provided clear information about available warranties and optional services. He respected my time and never resorted to high-pressure tactics, which made the process even more enjoyable. BMW of Macon truly excelled in understanding my needs and went the extra mile to deliver exactly what I was looking for. Their unwavering commitment to excellence, dedication to outstanding customer service, and genuine passion for their work make them a true standout in the automotive industry. I am absolutely thrilled with my new vehicles and overall experience. In fact, I was so impressed with the exceptional service that I recommended BMW of Macon to my son, nephew, and a few active-duty officers. I even assisted in facilitating my son’s and nephew’s purchases, and both drove away with new BMWs of their own. BMW of Macon embodies quality, care, and professionalism. I am confident that anyone who chooses this dealership will have the same incredible experience I did. Tell them Dr. Jeff sent you!Purchaser
by Jimmy Holmes on 12/25/2024Had a great experience. Mr.Deion was exceptionally proficient,patient and professionalHappy Owner
by Proud BMW Owner on 11/02/2024updated 11/19/2024Effortless Sale, awesome deal, happy BMW owner!Amazing Experience
by Kevin on 11/03/2024Working with this dealership was absolutely an amazing experience. I would highly recommend them to anyone even out of the state like me. Very accommodating.Award winning service!
by Alexis on 10/09/2024Excellent service from start to finish. Executed the mission perfectly of purchasing vehicle.Car purchase
by Martin Zivitz on 09/19/2024My car buying experience was amazing. All of my questions were answered. The staff is extremely knowledgeable and friendly starting with Mr Jason Diaz.The Best
by Richard H on 09/04/2024updated 09/13/2024Thank you Scott for always making the process hassle free. I hve been doing business with you for years and never had a single issue. Always fair and excellent service after the sell. You made taking delivery easy.BMW X3
by Jennifer on 06/20/2024I originally was on my way to a competitor next door when I just out of the blue decided to see what BMW had. I went and saw and fell in love with the blue exterior and cognac interior! Then Gregory Roberts our Sales Rep just sealed the… deal with this amazing no pressure approach which is what I needed. I still went next door as had always thought my dream car and immediate left due to the horrible customer service and frankly I just loved everything about next door. I returned and waited on the numbers and was pleased with that side of the transaction. The finance division also was friendly and non-pressuring. Again overall and in all ways this was definitely the best car buying experience I have ever had and I have bought a lot of cars!Montrell Patterson
by Montrell Patterson on 05/07/2024Awesome experience. I didn't feel rushed or pressured and my Sales Rep and the whole team were true professionals.BMW of Macon GA purchase
by Purchase Experience on 04/26/2024This was our first BMW purchase. The purchase was exceptional from the vehicle search, financing, deal closing to vehicle delivery. The entire sales team exceeded our expectations. Thanks for such a flawless process. So far, very pleased.Great experience
by Eddie and Colista Battle on 03/28/2024Took care of all of our needs, very knowledgeable, and I will definitely recommend them to everyoneAnother great experience
by Rico Richardson on 03/22/2024The entire team excelled at providing an honest, warm, and friendly experience. BMW of Macon is tops. Thank you to Anthony, Nadia and Michael!VW Lexus Used Car Trade
by Donald and Cynthia Hayes on 03/20/2024This online purchase was perhaps the most enjoyable purchase we have ever made. The transaction was seamless. Our compliments to Omar and his team. We are not the easiest customers to work with, but his BMW team was always respectful and… responded as needed.FRAUD!! CHEAT!! UNETHITCAL! Stay Away!
by andy on 03/06/2024FRAUD!! CHEAT!! UNETHITCAL! Stay Away! I leased a vehicle through a broker and I reside out of state. The paperwork was done via Fedex. After 14 days or so when it showed up on BMW website I noticed that my allocated mileage was 30k… instead of 36k. Upon deep diving and rechecking the executed paper I noticed that my signature was forged and numbers were altered. This deal was conducted via a broker. The car was to be shipped to me. OMAR Saleh -The Sales Rep- - Stop paying attention after deal was done. I had to contact again and again to get the vehicle shipped to me. He sent me paperwork with forged signature. Never sent the title work to MY DMV after promising. I had to send mails again and again to get the copy of executed paperwork. Jason Diaz - Called and lied pretending to be the co-worker boss to cover up the forgery. Lied that GM is aware of situation. Lied that BMW is correcting contract and lied that employee will be fired. Scott Smith (GM) - Did not take any action on the employee who conducted the forgery and made me deal with the same employee throughout the process. I spent more than a month sending email/phone calls. On the calls he sounded like it was not a big deal. Big part of the problem. Michael Perez- Finance Director- Forged my signature, kept on sending paperwork with mistakes to me. Delayed every step of the process and had to be pushed all through even after committing the forgery. Got away with no punishment what so ever. In the end- My miles was corrected. The money that they were trying to pocket was added to my account and hence payment was decreased by $25 per month. No compensation was given for the ordeal that I had to go through. It took 1.5 month for this to sort out. The employee involved was not disciplined and got away with the mess. I am not sure how many other they have done this to. I was lucky to check the information else I would had discovered it after 3 years during turn in.
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