Andean Chevrolet
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Customer Reviews of Andean Chevrolet
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Can't help but question their integrity...
by Andrew B on 06/20/2025No concerns finding the right vehicle and negotiating a fair deal - my salesperson (Mark) was very responsive, and I was able to do everything but my trade appraisal without going to the dealership. However two issues surfaced later in the… process that left a bad taste in my mouth and cause me to consider them somewhat dishonest: 1) I purchased optional tinting on the front 2 windows to be applied by the dealer. Upon delivery of the vehicle, my wife and I both questioned whether the tinting was done; we were repeatedly assured that it was. When pressed the issue more firmly, it was finally admitted that the tinting wasn't done. Oversight - maybe. 2) Part of our deal was also a "we owe" for all-weather floor mats and cargo liner. They were to apply the GM reward points I earned from buying the vehicle to the price of the mats, and then they would pay the difference. When the mats came in, my wife went to pick them up, and I found that not only had they deducted reward points from the vehicle purchase, but they also deducted all of the points we had earned beforehand with a prior vehicle. The difference was $175 worth of points. I escalated to the sales manager, but still no action was taken, even after I offered to take the $175 in additional accessories. They were/are fully aware what the agreement was (I could have just as easily set up a separate rewards account for the new car) and chose to keep my $175 vs. honor that original agreement. Two issues like this aren't an anomaly - they are a trend, and enough of one that I would recommend shopping somewhere else.
The following reviews are more than two years old. They are not included in the overall rating.
19 reviews
5 days to replace a battery
by Jamaica02 on 09/15/2016Terrible experience! I normally go to John Megal in Dawsonville where I bought my last 2 cars (where I am treated with promptness, kindness and respect). However, my car seemed to have a very simple battery issue and is still under… warranty. Andean is very close to me and I decided to save time and mileage. I arrived Friday Morning at 9am and spoke to service advisor Zak; we discussed the issue and agreed it should be an easy battery replacement. They were busy and he asked if I was going to leave it or wait, I offered to leave it if I could have a shuttle home. (I was under the impression I would have my car back the same day.) I heard nothing on Friday and thought I would get a call on Saturday, no call. Monday afternoon- I decide to call and find out what is taking so long, I am transferred and left on hold twice before going back to the operator where I leave my name and number for a return call. Tuesday afternoon- I still have not had a call back so I call again, same issue and leave my name a number again for a call back. Wednesday morning- I call and get transferred to Jim, Jim tells me Zak is helping another customer and will call me right back. Two hours later I call again and request to speak to the service manager Mac, I am sent to voice mail where I leave a message describing the situation and asked for a call back. Wednesday afternoon- (I still have not had any one return my calls to tell me why it has been 5 days to replace a battery) I go to the dealer in person to find a completely unorganized establishment. Jim was the only one at the counter and had to go hunt down my paper work, key and car. I told him I could not take it then, I would need to go home and have someone bring me back so I could drive my car home. He told me the car was repaired and apologized for the lack of communication and went on to say he would handle from here on and for me to come see him and I would be taken care of. I go home and return with in 30 minutes. I go see Jim, he then ask me if I was there to pick up my car... "Well, I didn't come to say hi." they had to AGAIN hunt down the key and the paperwork for me to take my car. While I waited, another customer was on the phone asking about his truck and was put on hold for the advisor to discuses and "locate the truck" I guess that guy is having the same luck with this dealer as I did. This was the first and last time I will ever take my vehicles to this dealership.Best Dealership ever
by Ricosuave1407 on 08/13/2015updated 10/21/2015All associates that were involved with my purchase went above and beyond Their respective duties, and made sure that I was completely satified .. this is my fourth vehicle purchased at AndEan Chevrolet and I will continue to do Buissness… with them... a great place to do Buissness....Thank you for your review! It was really great to read. I hope we'll see you again soon. Best, Jim Otwell, Dealer Principle, jim.otwell@andeanmotor.com.
Andean survey
by Dantee23 on 05/12/2015updated 05/29/2015It was an overall great experience. You can tell the worker to get me a great deal and I'm very thankful for Andean Chevrolet.You gotta wanna do it! Andean wanted to do it.
by jrpasha71 on 03/15/2015updated 04/02/2015I brought my 2014 Silverado in for a vibration in the steering wheel. After being told by John Megal Chevrolet (where i bought the truck, might i add) that it was a characteristic of the truck! 3 times. I was ready to lemon law this thing.… It felt like i was driving on a dirt road all the time. I brought it to Andean and from the moment i stepped in the door i could tell these guys wanted to solve this problem with the truck. Very proffesional staff. I had my truck back within a day and have not had a problem since. I will be bringing all 3 of my trucks in for regular service. Thanks guys i was on my last nerve with Megal. I will buying any future vehicles from Andean. You can thank your service department for my future purchases.Hugh Bolings
by 39turtles on 03/11/2015updated 03/23/2015We have always been impressed with the friendliness and helpfulness at Andean. Keeps us coming back over and over. We liked the way Rick Horton took all the time we needed to look at vehicles and his desire to make sure we got the best deal… and the best attention to details. We were totally satisfied with all aspects of our visit and our purchase.Friendly and helpful sale staff
by SirJD on 02/03/2015updated 02/17/2015Sales staff were very personable and patiently answered all of our questions. Paperwork and fees were thoroughly explained. Customer service follow-up was much appreciated.Stuff
by admod08 on 01/28/2015updated 02/09/2015They fixed my recall problem and had a car that was fun to drive and enjoy waiting for me to use when I dropped my car off. They did an excellent job as always, which explains why my last 2 cars have come from AndeanGreat Dealership! Buy and service, "Made In America!"
by strip_strip on 01/22/2015updated 02/06/2015Service was fast, efficient and courteous! Priced appropriately for the service with a comfortable lounge! Just what any customer wants!! Thank you!2nd Oil Chane On New Car
by JRATT on 02/01/2015Service was quick, although it was only me second oil change on my brand new vehicle. Oil life percentage remaining was marked incorrectly on work order and invoice. I hope this won't interfere with my service records. Oil life should've… been 3% remaining and was inputted as 31% remaining.Andean Motors
by Leonard61 on 01/27/2015I've had my 2006 Malibu in three times in the past 9 months and each visit was very easy. The staff was professional and courteous. When I'm ready for another car I will be back at your store.What bu8ying a vehicle should be like.
by Joe121845 on 11/18/2014Every one of the individuals that I came into contact with were superb in accommodating me in my efforts to purchase a new vehicle. They were very educated on the truck I was interested in and the sales agent was very professional. The… entire staff went out of their way to make me and my wife comfortable in what many believe to be one of the most stressful experiences one could have. I have to rate Andean as a 10 on a scale of 10 for customer care and professionalism. Joe BradleyAndean
by W0W_factor on 10/15/2014updated 10/27/2014If it was it for Carol -- I don't see how you would stay in business. She's always after the sales and service department folks to get them into action and treat customers with prompt care. It's highly needed because there seems to be… all over all level of apathy otherwise.Great Experience
by JDZZ on 08/30/2014Received the online quote that was requested. This was the only one of four requests to dealers for quotes on similarly equipped vehicles that was received. This makes the online experience more efficient. We know in advance what the dealer… will sell the vehicle for and we just have to complete a test drive and the paperwork. We were pre-approved for a loan with our credit union so it was smooth sailing.Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your wonderful experience at Andean Motor Company, and we look forward to working with you again in the future. Best regards, Jim Otwell, Dealer Principle, jim.otwell@andeanmotor.com.
Cobalt Ignition Switch Recall
by THilla on 08/23/2014When I got the car back, I had to have someone come and degrease the drivers seat and door panel. Repairs were completed promptly however.Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at Andean Motor Company, and if you have any further questions about the work that was done, please feel free to contact us. Best regards, Jim Otwell, Dealer Principle, jim.otwell@andeanmotor.com.
Andean Survey
by PStripland on 07/17/2014At Andean Motor Company, we were treated in a very professional manner by kind, courteous sales staff. The paperwork was easily understood. We are very happy with the service department.We would like to thank you for your kind words. We feel our service department is what makes Andean Motor Company special. We are glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Warm Regards, Jim Otwell, jim.otwell@andeanmotor.com
Camaro 2LT RS
by WilRobinson on 07/16/2014Using the USAA buying program, I received several responses. I was immediately impressed when I followed up with Jacob O. Once we sat down together, everything went smoothly. I felt very welcome in the showroom by all the other sales people… and staff.We appreciate the time it took for you to write this review. Our team is dedicated to providing a smooth and welcoming experience to each and every customer that enters our dealership. I am pleased to hear that you were impressed with the service that you have received from Jacob, and please come back in to visit if you have any concerns about your vehicle. Best regards, Jim Otwell, jim.otwell@andeanmotor.com.
very pleased
by William155155 on 06/21/2014Very pleased, even with the sale hold in place for Traverses Sandy F. and the staff were great through the process. Informative, inquiring but never pushy, always encouraging.Thank you so much for taking the time to share your feedback with us. It is wonderful to hear that Sandy and our team were able to provide you with such a great customer service throughout the process, and feel free to visit us if you have any further concerns about your vehicle. Best regards, Jim Otwell, jim.otwell@andeanmotor.com.
Andean
by akela601 on 10/30/2011updated 08/03/2025Gerat staff of sales personnel.Very friendly. Several went out of their way to say hello and stop to talk. Our salesman, Derek was very accomodating. I would seek him out to buy another car. Andean was willing to beat every other offer… right up to signing, which was literally within the last 3 minutes.We LOVE Andean Chevrolet
by nwcequinox_mom on 10/25/2013updated 08/03/2025We LOVE this dealership and it's very friendly employees. Jacob O. and Joseph O. helped us out tremendously. They both are very knowledgeable in what they do. We LOVE the family atmosphere and most of all they treat EVERYONE like their… family.Thanks for taking the time to write such kind words about your experience with us! Jacob and Joseph truly are wonderful members of our staff who are dedicated to providing the utmost in customer service and quality to all of our customers, and we're so glad to hear that you feel you experienced this value first hand with us. We look forward to seeing you again soon, and don't forget to visit us on Facebook and Twitter! Sincerely, Jerry Williams, General Manager.
Chevrolet Silverado 1500
Chevrolet Silverado 2500HD
Chevrolet Tahoe
Chevrolet Traverse
About our dealership
per previous response via SMS: Andrew, Thanks for reaching out. We regret that we had a miscommunication between departments (parts & sales). We are sending you a refund check for the $175. Please accept our sincere apology for this oversight. Thanks again for reaching out. Please let us know if you need anything further. We appreciate your business.
by Nelson Neal on 07/07/2025