Jim Ellis Buick GMC Mall of Georgia
Customer Reviews of Jim Ellis Buick GMC Mall of Georgia
Review type:
Great experience
by Gina on 05/19/2018I just have to say this since I have never experienced this level of truth from a dealership before. I bought a used suv from this dealership and told the sales associated I really couldn't afford anything that would require a lot of issues… to be fixed. It's been two years and my vehicle has still had no major issues other than maintenance. I am so thankful for this dealership and the standards they hold. I would definitely recommend them to anyone looking for honesty and a good car.Great dealership experience
by JMHill on 04/08/2018updated 04/16/2018We spent about three months and visited nearly 20 dealerships searching for a pre-owned vehicle. John Harrison was by far the best salesman we encountered. We received a good offer from Sami, but ended up buying a different car from a… different dealership. We highly recommend John Harrison at Jim Ellis Mall of Georgia.Refreshing Experience!
by Michael_32 on 05/04/2017Great first car purchase experience with Kevin! My new wife and I spent HOURS over the course of two nights at another dealership close by, and then they had "lost" the car that we had driven an hour to buy. We hopped over to Jim Ellis with… little hope of going home with a pre-owned vehicle. After 10 minutes there, a 10 minute test-drive, and then another 5-10 minutes at his desk, Kevin offered us a FAIR price and we bought the vehicle immediately! It was so refreshing dealing with someone who was honest and was not playing games or trying to sneak something past us to make an extra $500. He made the whole experience enjoyable. Highly recommend visiting the guys and gals at Jim Ellis!!Best Car buying experience
by Victorsiaca on 10/21/2016updated 11/01/2016Best car buying experience… I was treated with respect they didn't toy with my time I was in an out the door in about 45 minutes if that. the sales rep was great...finance person was great, the whole experience was great. this is the type… a dealership that people only dream about… Or at least I didGreat Service, Great People
by CAD201666 on 07/08/2016Jerry Howell and the Service Team work diligently to provide customers with the greatest level of service in sales and service!! We had an issue with a Yukon, it was corrected, but we lost confidence in that car and they were awesome with… getting us into another vehicle! It's hard to find that kind of customer service these days!! Thanks!Thank you very much for your recent purchase and service visit! Our team works tirelessly to make sure our customers always get the top quality service they deserve. We are very happy that the Jim Ellis Family was able to take care of your needs! We hope that you are enjoying your New GMC Yukon! We genuinely appreciate your business and look forward to lasting relationship! Jerry Howell, General Manager
New Car purchase
by marienh2015 on 06/27/2016The experience that I received from the dealership was better than expected. The salesperson was very informative and answered all of my questions. This was my first car purchase and this dealership made my experience worth it.Efficient and Friendly
by RayHarris on 04/28/2016The salesman was very efficient and several times asked if there was anything else he could do, and whether I was satisfied with the service and handling of my purchase. I must say the whole transaction took far less time than I expected.Hi Mr. Harris! Thank you for taking the time to share your feedback. Our sales team goes out of their way to ensure that you enjoyed your car buying experience, start to finish. We hope that you enjoy cruising in your new vehicle. Welcome to the Jim Ellis Family! Can't wait to see you soon!
Jim Ellis sold me a lemon
by tickedoff7 on 04/23/2016We bought a used 2011 Acadia and have had nothing but problems. We found out the steering wheel had a rubbing noise when we brought the vehicle home. The salesmen kept turning the radio up during the test drive. Now I know why. It was so… obvious and loud with the radio off. What about the 20pt inspection. To their credit they did fix this when I brought the car back to the dealer. But it should have been fixed presale. After I picked up the vehicle for the steering wheel repair, I noticed the driver side air stopped working and the navigation system wasnt working. The serviceman said the problems were not related to the repair just coincidental. I brought the car back in and they repaired the driver side actuator and reset the Nav system. The nav system still didn't work so I brought the car back in and the nav system was replaced. The passenger side air worked through summer but around September or October the passenger side air went out. I brought car back to the dealer and was told I'd have to pay a $250 deductible to have the actuators repaired. I just bought this car mid February and a $2,000 warranty and I'm supposed to pay out more $. Again what about that 20pt inspection. Reluctantly, we decided to wait since we were going into winter. Next, a few months later came the navigation system again. It wouldn't work correctly. The serviceman said I had to have it in park for it to work! Ironically, with the car IN PARK at the dealer, I showed him all of the same programming issues I was having. He even took pictures of the Nav screen freezing up. They agreed to replace it a second time. Although the system is working, it is a mediocre system so I end up using GPS on my cell. Now I've had my car a year and the driver side air has gone out. Probably something to do with the actuators again. What will happen next? I would never have bought this car I'd if I knew I'd be making so many trips to the dealer for repairs! I contacted the service dept manager to discuss my frustrations with the car and the manager never called back. I called again a week or 2 later and left a message with the service mgr and again never a call back. Just blown off I guess. This whole experience with this car has been very time consuming and frustrating. I will never purchase a vehicle from Jim Ellis again. I gave 2 stars because everyone in customer service is nice and courteous. But actions speak louder than words. I bought a $2,000 warranty on this lemon. My decision now is should I dump the car or take it to the dealer to repair the air?Mr. and Mrs. VelchekThank you for sharing your past experience with us. We apologize and we never want any of our customers to feel neglected . We cant change the past, but we can make sure your next service visit will meet your expectations. All we can do is ask for the opportunity to help maintain your vehicle. We feel confident that our new service manager, Wendy, will meet your expectations. I know Mrs. Velchek spoke with our Customer Experience Manager, Rebecca, this week and made an appointment for the air conditioner. We look forward to seeing you then. If you need anything else please contact Rebecca directly at 470-655-3269.
Great Experience
by dennisw2253 on 02/03/2016updated 02/12/2016I was very pleased with the follow-up from Morris Walker and the team at Jim Ellis GMC. I was also impressed with the "No Pressure" sales approach when visiting.Thank you very much for your recent purchase. Your Complete Satisfaction is very important to us. We are very happy that Mr. Morris Walker and the Jim Ellis Team was able to take care of your needs! We genuinely appreciate your business and thank you for being a loyal customer of ours! Jerry Howell, General Manager.
Jim Ellis Mall of Georgia - Great Sales Staff
by BCarolB on 01/30/2016My family has bought three cars at Jim Ellis Mall of Georgia over the last two years and Mr. Mike Hatcher has helped our family purchase our family's last 5 vehicles. Because of the knowledge of the product, customer rapport, and customer… service that Mr. Hatcher brings to the car buying experience, we will remain loyal customers of this dealership for years to come.Thank you very much for your recent purchase. Your Complete Satisfaction is very important to us. We are very happy that Mr. Mike Hatcher was able to take care of your needs! We genuinely appreciate your business and thank you for being a loyal customer of ours! Jerry Howell, General Manager.
As good as it gets
by melanie33 on 01/28/2016We found everything about your dealership to be positive.....from the location, building facility, greeter at front desk to Don Wood, a fantastic person, to the service department. It was a joy to visit you and purchase a car. We were… fortunate to get Don as our sales associate. Did I mention the low price we got, and good trade in? Prior to visiting you I had been on your website which was awesome. You all have the 'right stuff' and have your act together. You had an awesome selection to choose from. We just think you are great. And, I LOVE my new SUV.Great People make you feel like family
by clarkro85 on 09/17/2015What a great experience! I came in today to trade in my three week old GMC Sierra 1500. I wanted to upgrade to the 4x4. The whole staff was excellent! I had the opportunity to work with a couple of sales people. They both were great and… knew what they were doing. I came in yesterday and 1st meet with Ken Wang, he listened to me and tried finding another vehicle for me. It didn't take long at all for me to realize this was the right place to be. Once I walked in to talk numbers and to meet the rest of the staff they showed great customer service. I left them working out numbers and came back today. Unfortunately Ken was not available today so I had the great pleasure to work with Marc Truhn. What a outstanding guy real down to earth and did not haggle me or try to beat me up with questions. He sat down and within 2hrs Jim Ellis put me into the right vehicle for the right price. I kinda ate a litlle of the price of the last new truck due to the fact i had just purchased it. The payments went up and of course the interest rate as well but they tried everything to get me back to square one. I ended up with a perfect 4x4. Ken also on his day off heard I purchased a vehicle even came in when he was not working to thank me. They honestly did an outstanding job. I really appreciate and will tell all of my friends and will use them in the future. Also I would like to mention some other great staff they also made me feel welcome and who helped out the process. Levi Lewis, who did an excellent job with financing was very quick and knew his stuff. Bryan Rudow, who helped me out with the deal and talked about some trails I will have to do soon, Richard Nourie who had a hand in the numbers as well. Thanks had a great experience!couldn't ask for more
by mysticspiral on 03/25/2014updated 06/13/2025Just the thought of going to car dealerships stresses me out. I am shy, not good at haggling, and panic when pressured. But we had a great car buying experience beginning to end! There weren't pictures of the car online yet, so… Alan(salesman) took numerous pictures of the car we were interested in, and texted them to us. Everyone at the dealership was very pleasant while we sipped on complimentary chai, waiting for Alan to finish a test drive. Before we knew it, we met Alan and were taking our test drive. Alan was very nice, personable, informative, and never pushy! The Buick Rendezvous (which we ended up purchasing) was already priced a good amount below KBB's value. And we successfully negotiated an even lower price despite our lack of haggling skills! Not only was the price better than all the other Rendezvous we've looked at, but it looked a lot better than I ever could have expected an 8 year old car to look! And even though the purchasing part is over, Alan is still being helpful. He has mailed to me the contents of my trade in that I didn't find when cleaning it out. I'm very appreciative of having a car door opener, again! And he has contacted the previous owner just double checking that there wasn't a second set of keys for the vehicle. No luck but it was worth a shot! I definitely appreciated the laid back but professional atmosphere at the Jim Ellis Buick Mall of Georgia!Best dealership in Georgia
by amy54 on 03/12/2014updated 06/13/2025Jim Ellis Buick GMC is a great dealership to do business with. The entire staff goes above and beyond to offer excellent customer service. Mr. Eddie was a patient and knowledgable salesman. Jim Ellis has gained a customer for life.
Buying a new vehicle should be an exciting time. However many consumers would rather skip today's traditional vehicle buying experience and the potential stress of haggling over price, navigating an unfamiliar sales process and spending hours at the dealership. Unfortunately, this is the buying process for many consumers, but it doesn't have to be.
At Jim Ellis Buick GMC, we put the buying experience in your hands. We can accommodate those that want to visit the dealership, kick the tires and test drive before making a decision OR we can also accommodate those that want to purchase from the comfort of their own home. You can browse inventory, research trade value and even secure financing on your device on your time. We'll even deliver your new vehicle at your convenience without ever having to visit the dealership. Experience a better way to buy your next vehicle.
Jim Ellis Buick GMC - where you can shop, buy and trade your way and always expect the best!
Gina, thank you for writing this fantastic review and giving our dealership such a high star rating! We do hope we can be of assistance in the future. Take care!
by jimellisauto on 06/02/2018