Customer Reviews of Gerald Jones Honda
Review type:
Go somewhere else
by htab on 09/05/2020The SERVICE DEPARTMENT however has been an extreme disappointment. The last time I took my 2019 Odyssey in to get a patch on my 17,000 mile tire so many things went wrong. 1) the car would not start when they went to take it in for service.… They did not call me and tell me this, instead they just replaced my battery (which was under warranty because it was a month old). 2) When I called to check on the status of my car, they did not tell me about the battery and had not even checked the tire (4 hours after my appointment). 3) Then they tell my husband the tires were low but nothing was wrong with them. When he tells them it has a slow leak then they apparently put it on the lift and see it has metal in it...which they cannot patch because it is too close to the tread. 4) I speak to the service technician because this is the SECOND time I have replaced the battery in my van with 17,000 miles on it and she says we cannot find anything wrong with the electronics...must have been a fluke...is it a fluke after I already replaced the original battery just have a year? All that to say....STAY AWAY FROM THIS SERVICE DEPARTMENT THEY DON'T SEEM TO HAVE A CLUE.Pre-Owned Vehicle Purchase Update
by agasto10 on 12/01/2017Gerald Jones Honda has been the worst car buying experience that I have ever had, and continues to deliver, as ownership of my purchased pre-owned vehicle continues. My previous review highlighted the horrific time consumption of the… disorganized service department and not-corrected issues with the vehicle even though was told they had been rectified. Including something as small as cleaning the inside of the vehicle which we were told was completed before being sold, but was not to the extent that especially in the non-obvious places was dirty and gross enough that I was quoted over $100 for detailing due to the volume and nature of everything present. Instead it took me three hours and many cleaning methods, with some specimens found that are worried to know what actually is. The Dealership's Community Outreach employee reached out to me and was very nice and made arrangements for me to bring the vehicle by to correct the issues, which have still persisted; and even went as far as to give me a free oil change. She was very cordial and helped me greatly, but due to the disorganized service department, egregious service department employees dealt with and prolonged wait, I will not ever go back and claim the free oil change; it is not worth it. The service department employees whom I dealt with treated me as if I was attempting to get away with something, and with the audacity to make sharp, sarcastic egregious remarks about my being there. The vehicle was sold to my wife and I with the added "new tires perk" which are such low quality tires that since owning, they have had to be constantly re-inflated. Additionally, the spare that is under the rear of the truck was said to be new as well, but when stranded with a flat recently, the spare tire was in such bad shape it could not be used and appeared as if pulled from a wrecked vehicle and that tire was subject to extreme harsh treatment. Which of course caused even more issues, but the time to limp the vehicle to the closest service center twenty five minutes away-normal driving, was still shorter than the shortest time I have had to wait at Gerald Jones Honda Service Department. If you are Active Military should not have any issues, but as Reserve or Veteran (no matter if you were active before like myself) they will not help on price and in my experience talking about Reserve Weekend Duty, was responded to with it being referred to going to "play Air Force" or "you were Air Force before" and other similar remarks not in good tone. Gerald Jones Honda appears to only be beneficial and knowledgeable for New Honda Vehicles, and not trustworthy with anything other than that, and after our experience with everything we have dealt with there I would not recommend even to my worst enemy. If service is needed on the vehicle, drop it off; or you will join the many patrons falling asleep and waiting the majority of the day for their vehicles, if they remember to call for you when complete like they did not on one of my visits.We are very sorry to hear you had an unpleasant experience during your recent visit to Gerald Jones Honda. I would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, Virginia Atkins (706) 650-3378
Great Service
by waltdan7 on 08/10/2017updated 08/23/2017They provided friendly professional service. My car was ready when promised and they even washed it. Will definitely come back.Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Gerald Jones Honda. If there is anything more that we can do, please come back and see us again. Take care! Regards, The Gerald Jones Honda Team (706) 228-7000
Dealership
by Harriet113 on 08/10/2017updated 08/23/2017Greeted by employee (Keith) as soon as I entered service lane. Prompt attention by Jamie (service writer). She got me in and out as I had another appointment I couldn't miss.Thank you for the awesome feedback! You're right, Jamie is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Regards, The Gerald Jones Honda Team (706) 228-7000
Great maintence at great cost
by Megavery2 on 08/11/2017updated 08/23/2017Mike was very helpful with making sure all my concerns from my car maintenance to cost were addressed and paid attention to. I was shocked at how low the cost of labor was and that all the hardware was at factory prices.Thank you for leaving us this great review. We are very happy to hear that Mike could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, The Gerald Jones Honda Team (706) 228-7000
Excellent service deoartment
by Kristine_1011 on 08/09/2017updated 08/23/2017Professional staff in service department. David Kitchens a great adviser. Nice lounge for waiting. Had an appointment and work was done in an expedient time and done well. Best service deoartment I have been to in my 30 plus years of… owing cars. Will definitely be back fir all my Honda needs.We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Regards, The Gerald Jones Honda Team (706) 228-7000
meme said yes
by lululu45 on 08/08/2017updated 08/23/2017The service writer called and let me know I had some minor things that need attention and he told some was covered with the warranty. One issue could be fixed that day but the other issue a part has to be ordered. I like being notified… before the problem could be serious.Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Regards, The Gerald Jones Honda Team (706) 228-7000
Thank you!
by LoriBeth7132 on 08/07/2017updated 08/23/2017I was traveling through town and broke down far from home. I can't tell you enough how wonderful all of the staff and mechanics were to help me through a difficult and stressful time! Customer service was beyond a 10! I wish I lived there… so I could use Gerald Jones Honda for all of my vehicle maintenance and purchases. I would highly recommended your excellent, accommodating, honest, and friendly service and work to anyone!Hi and thanks for your kind words! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Regards, The Gerald Jones Honda Team (706) 228-7000
Service
by ReginaMo on 08/06/2017updated 08/23/2017Was greeted by several service managers and taken in immediately to have work done which was completed in a timely manner.Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gerald Jones Honda, we value our customers and we look forward to seeing you down the road. Regards, The Gerald Jones Honda Team (706) 228-7000
Airbag Recall
by klejuanc26 on 08/02/2017updated 08/15/2017The staff was Polite, work was quick, and they provided insightful information. I enjoyed learning about new vehicles and the status of my vehicle.We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gerald Jones Honda for your vehicle needs. Regards, The Gerald Jones Honda Team (706) 228-7000
Friendly, Honest Service
by Raymond51 on 08/04/2017updated 08/15/2017Gerald Jones Honda is always reliable. Their service department members are honest and friendly. As with any car service, it would be nice if the prices were lower, but we know we can rely on them, and appreciate that.We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Gerald Jones Honda's Service Department. Regards, The Gerald Jones Honda Team (706) 228-7000
Ms
by Shirley47 on 08/09/2017The workers are very friendly and courteous. They check my car in and had it ready in a couple of hours. They always try to get the job done as quick as they can. I love the automotive department.Thank you so much for the wonderful compliments!! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again whether for routine service or another purchase. Thanks again!! Regards, The Gerald Jones Honda Team (706) 228-7000
Kenny Elam
by Socknee on 08/03/2017Great customer service by Mr. Kenny Elam! He is always so patience and understanding to my needs. He is very humble, nice, and knowledgeable.Thank you for taking the time to write this review, Socknee. We are pleased to hear that Kenny was able to provide an efficient and overall positive experience. Regards, The Gerald Jones Honda Team (706) 228-7000
Helpful, fun and all around great service!
by KieraJo on 08/03/2017Don was awesome, honest and up front. He had me laughing and started my morning off great. Definitely made everything easy and no stress.Thank you so much for taking the time to share your feedback with us, KieraJo! We work hard to make sure our guests have an awesome experience. We will share your comments with Don and we look forward to working with you again down the road. Regards, The Gerald Jones Honda Team (706) 228-7000
Survey
by Jennifer134 on 07/27/2017updated 08/01/2017The service was quick and complete. The representative was professional. The kids area kept my children occupied while we waited.We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Gerald Jones Honda's Service Department. Regards, The Gerald Jones Honda Team (706) 228-7000
Pleased w/Honda's Service Dept
by Wgmangrum on 07/23/2017updated 08/01/2017Knowledgeable service technician who keeps You updated on what need to be done based on the mileages you have on your vehicleThank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Regards, The Gerald Jones Honda Team (706) 228-7000
Very flexible and friendly!
by mfutrell on 07/24/2017updated 08/01/2017Quick/easy check in, only a few minutes total. Nice (new) loaner car with a full tank of gas. Flexible pickup, they called the day it was ready, but we couldn't get there before they closed, so we came the next day.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Regards, The Gerald Jones Honda Team (706) 228-7000
gjreview
by William186 on 07/24/2017updated 08/01/2017Friendly and courteous staff, very nice facility, prompt shuttle service, waiting area has snacks, complementary coffee and bottle water and computers available for customer use; which is very nice convenience.Thank you for sharing this great feedback with us. We feel our service department is what makes Gerald Jones Honda special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, The Gerald Jones Honda Team (706) 228-7000
GJ Service Dept
by Shauncee on 07/26/2017updated 08/01/2017Kenny is one of the best technicians I have ever had. He is the reason I keep returning. He is an asset to your establishment; competent, knowledgeable, thorough and concerns himself with the overall health of my car.Shauncee, reviews like yours are truly a breath of fresh air! Kenny is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Regards, The Gerald Jones Honda Team (706) 228-7000
Service Visit
by Shelita1 on 07/26/2017updated 08/01/2017This visit did not take long as previously. I received a discount that I did not have to present a coupon for. My service rep was great!Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! We appreciate your business! Regards, The Gerald Jones Honda Team (706) 228-7000
Airbag recall
by kathrine3 on 07/27/2017updated 08/01/2017The people at Gerald Jones are always helpful. I am especially grateful for Don Ray - my service was expedited more quickly than anticipated (only due to the nature of the service). For a car dealership, you guys demonstrate excellent,… friendly, and caring service. Thanks!Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, The Gerald Jones Honda Team (706) 228-7000
Welcome to the Gerald Jones Honda website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Honda car, truck, or SUV you will find it here. We have helped many customers from Augusta, Aiken, Lexington, Columbia, Atlanta, Waynesboro, Anderson, McCormick, Washington, Athens, Covington, Madison, Macon, Greenville, Milledgeville, Orangeburg, Millen, Swainsboro and Savannah find the Honda of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. Gerald Jones Honda has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Virginia Atkins Customer Relations Manager 706.650.3378
by Virginia Atkins on 09/08/2020