Global Imports BMW
Awarded 2025
Today closed
Customer Reviews of Global Imports BMW
Review type:
Exceptional Customer Service
by Tekisha M on 07/15/2025
Thank you to Global Imports BMW for your exceptional customer service during the purchase of my new car. Michael Beran was a pleasure to work with. He was great at communicating every step of the way. I'm glad I made the decision to go… with him instead of a dealer in my local area.
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The following reviews are more than two years old. They are not included in the overall rating.
139 reviews
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Global is the worst
by Alfonzo176 on 07/07/2016I had a recall done back in Dec. of 2015 and a screw was left in the motor. My car has never ran right since and I am sure all of the screws were not removed. I now have metal shavings in my motor and they said it's because of a aftermarket… oil filter. That like saying I have to run the same tires on the car that I had when I purchased it. Smh!!! Chose another place to take your car. Everyone I know that has been to this place says the same thingHi Alfonzo. We are sorry to hear about your vehicle troubles and would appreciate the chance to speak with you regarding your service experience at our dealership. Please reach out to our GM Chris Cull at 770-951-2697. Thank you.
Warranty repair
by JPMarsaudon on 06/19/2016updated 07/06/2016Great service as akways. This was a recall repair and they still cleaned the car. Thanks!They got it done!
by ErvsBMW on 07/05/2016Jason did an incredible job getting my car fixed. He ended up having to fix both the fuel pump and the fuel pump controller. I'm not sure what that fix had to do with the transmission, but not only is the fuel pump fine, acceleration is… amazing, but there was a little "hitch" in the transmission that is gone.Great Service and high level of customer satisfaction
by chhavijoshi on 07/05/2016I was looking for new BMW car. when i went to the global imports BMW. they showed the exact car i was looking for. i am highly satisfied with service and details provided to me by Global Imports.Excellent service
by rtjohnston on 06/27/2016Andrew Warner did an excellent job. The service was very good and the showroom and waiting are is perfect. $290 to balance the tires seems too high.Great Experience
by NapaSouth on 06/17/2016Fast, easy and courteous. Negotiated online and over the phone. Came in and did paperwork. Very easy.Great Service from Ryan Burk
by IvoYosifov on 06/16/2016The best place to service your car. Ryan Burk is the person to go he will make sure your car has been taking care. His customer service is the best.Buying a new car
by Carmen120 on 06/02/2016The salesperson was wonderful, had extensive knowledge of the model and the brand as a whole. By far the best car buying experience of my car buying career. This is my 1st BMW.Clint Myshrall
by berkleybug on 06/01/2016We drove from Louisiana to Georgia to buy our car from Clint after he kept all other prospective buyers at bay waiting for us to get there! He is professional, personable and quite knowledgeable of the BMW line of vehicles. After driving… all day, everything was ready for us to trade in our old 5 series and drive away in our new X5. A perfect end to a perfect day!Service matched high price
by Hfb1234 on 05/27/2016I have never been that excited about using a dealer for service but could not get around it here. Have had a couple of not great experiences with service techs at Global that did a terrible job communicating. If I am to pay dealer prices I… expect excellent service and that most times does not happen. My first time working with Matt was excellent. He was clear on time frame of evaluation and work to be done. Met those deadlines. Kept me current with progress. And as requested had car fully ready to go when I needed to pick up and go quickly. So while I am not happy with the costs of using dealers for service at least Matt made the service level where it needed to be for the price you were paying.Amazing Service!!!
by tbarros84 on 05/26/2016Although there are closer BMW dealerships to my home, I will go the extra distance to have my car serviced at Global Imports. Their staff and customer service is attentive and goes out of their way to get to know you. I always get the… personalized level of service that is hard to find these days. They never try to upsell me on unnecessary services, and I know that my car is in good hands when I drop it off.New Owner Clinic Appointment
by shines10 on 05/21/2016All my questions were answered and the complimentary wash definitely took me by surprise.Great Customer Service
by Beemalm3 on 05/23/2016My service advisor, Andrew Warner, went above and beyond to provide excellent service. All worked performed was complete and top-notch. Very well managed facility.Great Sales Service and Sales Person
by JBMWX42016 on 05/20/2016Great Service at Global BMW. Thanks Jared! I would recommend this dealership. Good working with all the staff and professionalism. Please make sure you view thier entire inventory.Worst service
by pp10051975 on 05/13/2016Global imports BMW general manager is a [non-permissible content removed], never responded to my emails and never concerned about their customers. I am very disappointed with the lack of knowledge they have in identifying and fixing the… issues. I used to service both my cars 535xi & X3 at global imports. My 2009 535xi had an electrical issue that was causing a high battery drain and the car was taken five times to the dealer but the issue still remains. In spite of having extended warranty, I had spent about $1700 with no luck. Since the issue was not fixed I asked for a refund, the response was so rude that I will never service my other car at Global again. I ended up selling my 2009 535xi!!!!!Hi there, thank you for bringing this situation to our attention. We sincerely apologize for any inconvenience this may have caused you. We strive to provide a stress-free service experience for every customer who visits our dealership. We would appreciate the chance to learn more about your recent visit. Please reach out to Dwaylon Cunningham at 770-951-1119 Ext. 279. We look forward to hearing from you.
Top Notch Customer Service
by OliverC26 on 05/12/2016At Global Imports BMW you can expect the top notch customer service you envision when buying The Ultimate Driving Machine!Clint Myshrall
by TimInman on 05/13/2016Excellent (top notch) sales service from Clint and would definitely use him again. I've purchased four BMW's from this dealership and Clint is the best!Fantastic buying experience
by wayne_5 on 05/13/2016Everything about my purchase was top notch. Browsed their online catalog until I found what I wanted. Contacted salesman Jonathan Lankford (awesome guy, btw) and told him what I was interested in and he immediately got the ball rolling. We… worked out a few details and a few hours later I was sitting in the showroom filling out paperwork. It could not have gone easier. Absolutely beautiful showroom which is nice but the people are what makes the business and these folks have it going on.Great Service!
by edittmann on 05/12/2016Everything was handled fast, accurate and efficient. No complaints.Great Service
by Lourdes90 on 04/19/2016updated 05/11/2016The great overall experience, from the moment I arrived till pick up my vehicle. The Service Rep. Jeff, was helpful, and provided good customer service.Check engine light came on briefly but diagnostics posted no problem or cod
by Zzzhat2 on 05/08/2016Very concerned with brand, car just three years olds, defective part needed replaced-over my 50,000 mile limit. cost over $800.00 to repair, will write BMW company. Serviceman suggested additional services not needed.Hi there. We apologize that you were not completely satisfied with your service experience. We would appreciate the chance to speak with you further regarding this matter. Please contact Chris Cull (GM) at 770-951-2697. We look forward to hearing from you!
About our dealership
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Haley Bada on 07/16/2025