Customer Reviews of Napleton's West Palm Beach Hyundai
Review type:
I would give zero stars if I could
by Flfrontpage on 11/07/2023
I paid $22K for a 1-year-old Santa Cruz and as I drove home three sensor errors ocurred. I stopped at home and came out to find someone had tapped my bumper. Took car to this dealer for sensor repair. Left it for the day. They said Hyundai… denied warranty coverage because the bumper damage caused the sensor errors. Meanwhile I had time-stamped photos of the sensor errors and bumper damage clearly showing one had nothing to do with the other. The bumper damage is tiny. Also, the dealer refused my request to check to Santa Cruz computer to determine when the sensor problem began. They offered to complete the repairs for $1,500. I declined. They then left me stranded at work - after me telling them multiple times where and when to pick me up. My phone died - so I had to WALK to the dealership in the dark at night. Finally, they have refused to respond to any of my emails, texts or phone calls the next day. Gabriel - in Service and Roman - in Customer Experience - were the two main employees I dealt with.
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The following reviews are more than two years old. They are not included in the overall rating.
96 reviews
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Michael Clancy, service manager with heart, compassion
by JohnDonna0527 on 04/06/2016updated 04/19/2016Michael, manager of the service department, is a "WOW." He showed compassion and made no excuses about the misinformation given by phone from an employee. Michael "righted" a wrong and truly showed beyond a shadow of a doubt that a consumer… was not just a number or "dollar signs." Please note I was on a tight budget and felt very betrayed and frustrated for having been given wrong phone information. Michael is a man of integrity and compassion. Upon leaving the dealership; I felt that I had found a friend...someone truly concerned about me and my unique circumstances..NOT just the "bottom line." Your corporate office could certainly benefit in leaving their office settings and spending time with Michael. Corporate needs to truly comprehend that Michael has gained a supporter (a true friend) for life because he truly put his heart and soul on the line to help me. He showed me kindness...a rarity in business..specifically the auto. Could this be said of You? Could you actually think of the hardship someone is having and not think only of profit?Serivce Review
by Frankhay on 04/01/2016updated 04/07/2016Brian provided great service. He was outgoing, very friendly and his knowledge of what had to be done was exactly on target. I think he is an excellent person to be working with the public and making them feel comfortable.Hyundai Inspection
by Laura10019 on 03/24/2016updated 04/05/2016Val was fantastic. She explained everything to me in a concise manner. She was extremely friendly and very competent. I felt confident in her abilities to inspect my car.Great experience
by counselorfran on 03/21/2016updated 04/04/2016The scheduler fit me in and I was checked in within minutes and the car was finished within my time need. Everyone did great to act professional and efficient.I like this place... !!
by British_Expat on 03/31/2016The process was efficient...I liked the personnel...they were 'human' !! I have twice had my car serviced here and it is the first time I have purchased a new one from here. The whole place seems highly efficient and geared for customer… benefit rather than the benefit of the company. That means a lot to a customer about to spend a lot of hard-earned cash !!My Great Service Experience at Napleton Hyundai West Palm Beach
by Cheryl827 on 03/19/2016updated 03/28/2016The Genesis service dept. took my 2013 Genesis immediately after my husband Neil arrived. Fred told him that he expected the work to take 2 hrs. Neil said he would wait. The car was done ahead of time and the problem was fixed.,The Genesis… service dept. took my 2013 Genesis immediately after my husband Neil arrived. Fred told him that he expected the work to take 2 hrs. Neil said he would wait. The car was done ahead of time and the problem was fixed.visit at Nepleton
by Andrecm on 03/15/2016updated 03/28/2016the very welcome, warm reception at time of arrival, the representative Joseph Ward did show great understanding of what I was looking for, he took time to explain in details the car.Amazing experience!!!!!
by Martha_A on 03/08/2016updated 03/21/2016Iman and Ken were amazing. I had a very specific need and they worked me, going above and beyond, to help me find exactly what I needed.Best Service Advisor award
by DebiWill on 03/08/2016updated 03/19/2016Warm and professional service, Fred Uzarski is the best service advisor I've dealt with. I've had Jaguar, BMW, and Audi, and since you built the new showroom and facilities, Hyundai service almost rivals even the "Braman experience… "...let's face it, if you like snooty and faux superiority, no one beats Braman. I actually prefer Hyundai's chill vibe, so there, you've been surveyed! Happy? LolHyundai is awesome!!!
by wCamile on 03/16/2016I love my experience at Hyundai. From the moment I entered the building everyone had a warm smile and willingness to assist me. My salesperson Ben was awesome. He was not only cute, but genuine and knowledgeable!Great Car Purchase Experience
by mcass4435 on 03/05/2016updated 03/14/2016I've bought over 15 cars in my lifetime some good and some bad purchase experiences. By far Salesman Rob Danley was my best overall experience. True professional, top notch salesman.First time
by Edward181 on 03/11/2016Was pleased with the total process since this was the first time using your facility. Had tried to use napleton' s facility on north lake but was turned off by the fact that they had no record of our appointment.awful
by prisner on 03/08/2016Be prepared to lose two full days to the purchase of a car. Be prepared for deceitful sales practices. Be prepared to phoning 7 or 8 times to get an answer to a simple question because no one is EVER available.. Be prepared to receive a… bribe for a great review.I apologize that you felt your recent experience at Napletons West Palm Beach Hyundai was less than pleasing. It is my goal to help resolve this matter while demonstrating the importance we place upon providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Best Regards, Gene Khaytin - General Manager - gkhaytin@napleton.com or (888) 561-7077
Valerie was amazing!
by tjp18slp on 02/24/2016updated 03/08/2016My service advisor went above and beyond to get my car back to being safe and back on the road!! I needed to drive across the state and plannrd on leaving that Sunday morning with a deadline. She did everything in her power to get me back… on the road.Napleton's Hyundai Survey
by SurveyorMC on 03/04/2016Giovanni was extremely personable and expedient in processing my paperwork and getting the oil changed on my car and looked at for a humming noiseSatisfied
by Cookiegirl on 02/25/2016updated 03/07/2016Always informing me exactly what is being done to my car, letting me know if the car repairs are taking longer than expected, very friendly and courteous and listen to what I have to say.Service Writer
by Jamesjeb on 03/01/2016Brian May handled my steering problem and took care of a campaign notice in a two hour time frame without an appointment.A Wonderful Experience
by CocoShade3 on 03/01/2016My sales representative, Cindy Hebding, was a delight. She greeted me warmly and professionally. She was very knowledgeable and assisted me through the process of obtaining the wonderful vehicle that I purchased. She and the entire… Napleton Staff were exceptionally helpful and displayed complete professionalism.Happy Customer
by Sarahsepko on 02/11/2016updated 02/29/2016I liked how someone took time to go over what work my car needed. Everything was done in a timely manner and the hospitality level was through the roof.Hyundai Service Department
by Me_Lee87 on 02/09/2016updated 02/26/2016They treat the customers like family. I never have to worry because I know Bryan is always going to look out for my best interest.Excellent Service
by DebWilson1 on 02/01/2016updated 02/26/2016Always professional, courteous, listens to my concerns, takes time to give me undivided attention, keeps me informed as service is being performed.
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About our dealership
Dealerships come in many different shapes and sizes, but Ed Napleton's West Palm Beach Hyundai fits in a class all its own. Regarded as the #1 Hyundai dealer in Palm Beach County, we're focused on exceeding your expectations from the moment you call us or step into our showroom, conveniently located at 2301 Okeechobee Blvd.
With an enormous offering of new and used cars for sale, customer-friendly financing options, and excellent auto repair services, Florida residents come to us because Napleton's West Palm Beach Hyundai is the name to trust. Call us at 888-561-7077 to schedule a test drive, and prepare for a car-buying experience like no other.
What sets us apart
Large Selection of New/Used Vehicles
Amazing Customer Service
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Hi, thank you for bringing this matter to our attention. We regret that you had this experience with us. We have informed the management someone will reach out to you soon.
by Nyla Silvester on 11/09/2023