Customer Reviews of Napleton's Palm Beach Acura
Review type:
ONLY work with Nakeisha
by stephanie Lynch on 10/05/2024Nakeisha is beyond helpful and kind! BEST car buying experienceChange Manager
by marta gil on 05/29/2020Eilyn the change manager is the most knowlegde and the person who I trust most because her knowledge and charismaHi Marta, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura smakeef@napleton.com 561-686-0300
THE BEST
by Jackson on 01/17/2019My car stays in tip top shape because of the service dept. But I have been coming here for years. I wouldn't think about going anywhere else!Hi Jackson, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Vacation at Bernie's
by OcalaMDXer on 07/21/2015We were vacationing to the area, and thank God for Bernie. He offered the use of a loaner vehicle while our ac relay was diagnosed and replaced. It was obvious that he is a tremendous asset to your staff. Congratulations on having such… a courteous and professional staff.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Bernie and our team. If there is anything more that we can do, please come back and see us again. Take care! Best, Terry Leeder - GM - tleeder@napleton.com
Napleton Palm Beach Acura- Excellent Service Department
by Lodzer on 06/23/2015updated 07/06/2015This was my first time at this dealership- It provides an excellent customer experience from start to finish. Bernie kept me well informed about the entire repair process and was a pleasure to deal withgreat service
by lovelytoo on 05/28/2015i liked all phases of the service, except the car wash. Chris and Bernie are always professional and make me feel very comfortable. The refreshments are great too. Customer service A+Under new management, but still the same abysmally slow service department.
by unhappy49 on 05/05/2011updated 06/03/2025First, I want to say that I love my Acura. But, I am not loving the service department. Though they went through a recent management change, it doesn't seem to have improved their service department at all. - Appointments mean nothing. I… show up early for my appointment, then have to wait 45 to 60 minutes just to see the service rep. That's *before* any of the service even starts. - After seeing the service rep, I wait 3 to 4 hours FOR AN OIL CHANGE. That's just ridiculous. I'd rather go to Jiffy Lube, but unfortunately I pre-paid for a five-year Acura Service Plan so I'm stuck waiting... and waiting. Hey, a tip if you're reading this, guys - free WiFi and coffee doesn't make up for this service inefficiency. - I'm wondering why I even bother to make any appointment, at all. Sometimes, while I'm (still) waiting to see the service rep, a walk-in will come in without an appointment and they'll get put in the same queue. One time, a walk-in was seen by a service rep before I was - even though I had an appointment 45 minutes prior. - Don't even bother making an appointment with Bernie. Sorry Bernie, but you fight tooth-and-nail about everything - even faulty mechanics that are covered under the warranty. Or, he'll ignore it: "Well *WE* didn't hear the rattle in your engine - are you sure it wasn't something in your glovebox?" Now, as mad as I am about the quality of the service, there is one shining star in the service department. Richie is an exception that proves the rule here at Napleton, and probably should be made Head of Customer Service. He tests everything. He makes it easy. He knows the value of time, and doesn't make you wait around forever just to take down your info. And, he's willing to discuss all of your options, not just try to up-sell you on every imaginable maintenance item. In short, he's a reasonable guy who knows that he's sitting across the table from another human being, and treats them fairly. By the way, I've seen Terry (the new manager?) of Napletons posting feedback on other reviews about how this is "a new dealership, come in and see how we've changed!" I can tell you from my experience, since I was there before the change - it isn't any better. Some people were shifted around, some service guys were let go from the previous team, but in reality they're still up to the same old tricks. It's really a shame, because after I purchased the TSX I was so happy, I decided my next car would be an MDX. But, this dealership has killed it for me - I'd never consider getting an Acura again, due to the frustrations I've had with this one.
From the sparkling new to the tried-and-true used vehicles in our lineup, the aesthetic experts over in our service center, to our enthusiastic auto finance specialists, there's no shortage of things to love at Napleton's Palm Beach Acura. We know your time is valuable, so let us do all the hard work for you; superb service and friendly folks are what you'll find here at 6870 Okeechobee Blvd. in West Palm Beach, Florida.
New car smell is great, and we've got a range of new Acura vehicles that will delight your senses. But we think feel is really where it's at when you're dealing with a new Acura ILX, MDX, RDX, RLX or TLX model. That's why the Napleton's Palm Beach Acura sales staff is here to point you in the right direction and to assist you with the next step. After all, once you find Acura that looks right to you, you're going to want to get behind the wheel to see if you get that new car spark.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Stephanie, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does Nakeisha. We hope you have a great day! Sincerely, Alex Acosta General Manager alex.acosta@napleton.com Direct: 561-295-1676
by Stephanie Mavis on 10/07/2024