Enterprise Car Sales West Palm Beach
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Customer Reviews of Enterprise Car Sales West Palm Beach
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Bait and Switch
by Nat on 12/19/2023Over thanksgiving I had an agreed upon price for my trade and spent $2,256 to have a vehicle shipped in. It took nearly two weeks for the vehicle to be shipped in, while in the meantime I became ill. Finally able to make it to the… dealership a different finance manager was working. The previous finance manager with the agreed upon purchase of my vehicle was out and entered a number $1,500 less than originally agreed on (which both sales persons alerted said finance manager of the error). I have texts and emails along with screenshots of dealer communications regarding this agreed upon number. After waiting an hour in the office alone the finance manager then dropped the price an additional $1,552 for my vehicle and said it’s because my vehicle declined in value “over two weeks.” I was offered nothing more than a refund on the shipping cost of the car I had shipped in from CA to purchase (because she knew how badly she messed up), and even agreed to take the magical 3k less for my vehicle if they agreed to still waive shipping. I was declined and told they’d send the Tahoe I had shipped to auction (guess that shows it’s true value anyway). Meanwhile, all communications up until the moment I walked in sales and everyone was on the same page. Not only did the finance manager on duty lower the price by the first $1,500 she lowered it again by an additional $1,500 and was unwilling to make the deal which I would’ve agreed on if she waived the shipping fee of the Tahoe which they’re out now regardless of who purchases it. Will be reaching out to regional, as well as making consumer complaints, and potentially pursue the matter further as the whole ordeal has cost me significant loss due to their lack of professionalism or courtesy. Beware, they act very professional and courteous until the classic bait and switch comes along. Go to a real dealership that honors their word. Salesmen were great- very unfortunate as to what their finance manager did to a customer and sales agents who spent weeks dealing with this all while I declined offers elsewhere because I made the mistake of trusting them.Wow!
by blessed29 on 02/07/2016I am 61 years old and this is my best car purchase ever. What a wonderful and gracious staff you have. All my concerns were addressed immediately. I only had to see one car, to me it is the best one. Thank you for sticking to your… word, no hassle--no haggling, courteous and informative service.Hello! - Enterprise thanks you for the great review and business. We are happy to know this process was what you wanted. Enjoy your new vehicle!
VERY FRIENLDY AND ACCOMODATING
by gotimeclauar on 11/25/2015The staff at Enterprise Car Sales in West Palm were exceptionally welcoming, friendly, helpful, courteous. We got the exact car we wanted at the right price but had a few snags. They worked with us 100% and got us exactly what we needed in… a very timely manner. We were extremely happy and would recommend enterprise car sales to everyone!
Nissan Altima
Toyota Camry
Nissan Rogue
Chevrolet Malibu
About our dealership
Thank you for bringing this to our attention, Nat. We would like to look into this further. Please email review@em.com with your contact information, your sales details and all the information above so we can address this further. Thank you. - HH
by Heather Harris on 12/19/2023