Customer Reviews of AutoNation Cadillac West Palm Beach
Review type:
Steer Away From Auto Nation WPB
by Joe Jupiter on 05/15/2025How do you like my most recent post… I have a fairly simple and straight forward problem with my 2020 Cadillac Escalade (which I otherwise love). I have been a Cadillac owner for well over 30 years. My grown-up children wouldn't recognize… the house if there wasn't a Cadillac parked in the driveway. But the way I was treated at this dealership will test my loyalty to not only Cadillac, but to GM has a whole. My issue is when I drive the Escalade at a speed in excess of 80mph, the front end of the car vibrates badly. You can feel the vibration in both the steering wheel and the accelerator pedal. I have brand new OEM tires on the car. I have had the tires rotated and balanced. But the vibration is still there. Ok. Simple enough problem. I took my car to Auto Nation Cadillac in WPB. I explained my issue to the service tech, who said they would have to test drive the car to diagnose the problem. Makes sense to me. However, by law they cannot drive the car in excess of the posted speed limit so they cannot help me. Hmmm. OK. So, how do I get my car repaired? No response. Lots of guesses...no promises...several shrugs, but I was ultimately told that I shouldn't be driving my car in excess of the speed limit. Wait a minute! Seriously! If that's the case then why does GM manufacture cars that can go in excess of the speed limit. What a completely ridiculous statement. I politely requested to see the Service Manager. Waited 20 minutes but he refused to see me. They wouldn't give me his name. He hid in the bay area so as to avoid me. That's professional! I politely asked for his boss, a gentleman named Bob Lanier. I only know his name because I was standing outside his glass encased office. He was also too busy to deal with me. He literally wouldn't come out of his glass office which I was standing directly in front of. It reminded me of Clarke Griswald's boss in the movie Christmas Vacation. It seemed like he was picking up the phone asking his admin to get anyone she could on the phone so he wouldn't have to deal with me. It was pathetic. At this point I politely asked to see the General Manager, John DeLisa. I figured I could at least explain my problem and get his advice on how to deal with my problem. But guess what? He was also to busy to meet with me but offered up Mr. Lanier, (and we all know where that conversation would have gone). NOTE: Mr DeLisa, your customers are the most important element of your business. I am a SR VP at a $10 billion publicly traded company and I would be fired on the spot if I ever ducked a customer or did not try to fix an issue they were having with one of our products. So, I will be traveling back to our Summer home in the Northeast in 2 weeks in a $100k Escalade that badly vibrates at high speed. Apparently, GM was happy to take my cash but not as happy to give me the time of day. If anyone knows of a local mechanic in the Jupiter/PBG area who isn't so constrained to test drive and diagnose the vibration in my Escalade, I would be grateful if you would post their contact information. BTW, sorry for the long post. Have a great day!Oil, filter, lube, tire rotation and balance.
by Satisfied! on 01/19/2025My Service Consultant, Adrian, was great. A wonderful representative of AutoNation.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Great service
by Ezzard Moore on 07/18/2024ExcellentHello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Efficient Service
by PaulKeyWest on 05/21/2024Brought my car to Autonation about 1/2 hour early for my scheduled appointment and the service staff promptly greeted me and had my car ready in a short time.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2016 Escalade Cruise Control
by 2016Escalade on 04/15/2024The cruise control sensing module had to be replaced. Brad was my service writer and was very accommodating. The cost was a little more than I expected, The part was in stock and turn around time was good. Dropped the car off at 3:00 pm and… picked it up the following day.Hi, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Service advisor was great!
by Jackson on 12/27/2023Jackson the service advisor was great to talk with and very helpful. All people involved in my service were great!Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Misdiagnosed and lied to
by UNHAPPY on 12/17/2023On 12/06/23 I had an appointment to have a diagnostic test.on my vehicle I informed the service consultant I needed brake pads. After about a hour he returned with an estimate of 1400$ for a new battery brake pads and new rotors after… looking at the estimate he presented I told him that I had just checked my rotors before I arrived at Autonation West palm beach and there was not a need for new rotors he replied that brake pads can not be changed without replacing the rotors. I told him that was not true and to remove the rotors from the estimate given to me. Upon his return he brought a new estimate totaling 1200$. My replied was how is it you removed 700$ from the 1400$ estimate and the total is still 1200$. He said oh they forgot to add some things the 1st time. I said give me my keys this place is a scam and I woild never return. He said ok the will be 274$ I asked for what he replied for diagnosis. He said we told you you needed a battery and brake pads and rotors. Aftrr I paid the 274$ and left. I went down the street to autozone to have the battery tested there was nlno need for a new battery my atlernater was bad not the battery. The battery was in fact good..So I paid 274$ to.be lied to overcharged and misdiagnosed. These people are terrible and will never get my business again. I.will tell everyone I know to stay away bad business. .Hi, we're sorry to hear about this experience and will share your feedback with our team for internal review.
Horrible customer service
by Ed on 12/15/2023Unprofessional !!! Careless about customer service.Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6025 to discuss what we can do to help.
Service
by Leesac1 on 12/06/2023The service provider was very helpful, polite and knowledgeable. The time it took for the service was less than anticipated and very efficient.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
oil change
by seanmac on 12/02/2023never have a problem at auto nation. mister jackson is always helpful and pleasant.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. If you ever need help, just give us a call. Happy motoring!
Service
by ChildofGOD on 11/23/2023At first it was very hard getting through to speak with someone one of the service gentleman call me back and left the same number that I was calling a couple of times and getting the same response. My car was towed in overnight on a Friday… evening, So the safety for my car what’s outstanding but the communication was not so good, but I took it upon myself and came to the service area at AutoNation and showed them my warranty on the car because when I did speak to someone They could not pull it up in the system, but all in all the service was great. My car came back running in good condition I hope because I just drove it home it is cleaned and it’s washed and I think you guys very much and Mr. Wilson was my service advisor. He is great.Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (561) 291-6025.
Service
by Jim Stanley on 11/21/2023Great! Finished early. Absolutely no problems!Hi Jim, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
CPO Parts Replacement
by Chet M XT4 on 11/08/2023Once again, Wilson and the Autonation team exceeded expectations by acquiring the parts and negotiating with Alyssa the manufacturer's rep. to make sure that the safety oriented parts were covered under the warranty and replaced in a 1 day… visit.Hi, we're so glad that we were able to exceed your expectations! Drive safe, and we'll see you on the road.
Great service!
by Maria S. on 11/06/2023Great service, completed quickly and easily, friendly staffHi, we are pleased to hear you had such a positive experience with us, Maria! Don't hesitate to call us if you ever need anything. Be safe on the road!
First Class Service
by NY Snow Bird on 10/20/2023My service representative, Steven Janer, was professional, attentive, and knowledgeable. Work was completed as requested and on schedule.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. If you ever need help, just give us a call. Happy motoring!
service for my xt5
by b. vogeley on 10/16/2023service got done on time and all issues are resolved in a timely manner. Service advisor was polite and efficient..Hi our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
New tires
by Reno1960 on 09/18/2023Excellent pricing and serviceHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Cadillac Service Department
by Cancrusj on 09/14/2023My 2018 Cadillac was serviced at AutoNation and my service representative ( Steven Janer) and the Service Mgr (Robert Lanier) were very professional and helpful to ensure my service was properly completed. As always, AutoNation Cadillac… service department does a great job.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
by Auto nation on 09/04/2023I was not happy i paid to have the car Windows tinted they did the sides I ask about the top of the front window they said it cost me aa100.00 more that’s extra I don’t like when they nickel and dime meHello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 491-2967 to discuss what we can do to help.
Warnings on display Screen
by clarkge on 08/27/2023Turning on the car became more difficult.Numerous messages came on such as "Driver assist systems disabled".I brought the car to Autonation Cadillac and they diagnosed as a dead cell in the battery.Battery was replaced and I have no issues… anymore. Brad was the service advisor and Robert Lanier the service manager.They are always extremely helpful.Hi Clarkge, we're so glad that we were able to go above and beyond your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Satisfied on 08/20/2023I had service did and was very satisfied with the service and Mr Jackson kept me posted with everything that was being done to my vehicle. I was very happy with my service and would send other people there to have their vehicle service .Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
by Presley Palmer on 05/16/2025