Customer Reviews of AutoNation Cadillac West Palm Beach
Review type:
Long-distance Purchase - Cadillac Escalade
by PDMcKinney on 08/24/2024updated 09/03/2024I was looking for a Cadillac Escalade loaded with the options that I wanted and was frustrated that the dealerships near me (Houston area) were unwilling to order one. I guess the options I wanted are not common. So, I expanded my search… and found essentially what I was looking for at AutoNation Cadillac in West Palm Beach, short only of a few, easy to purchase accessories. The long-distance purchase was handled very efficiently and professionally. The transportation was challenging to me since I was living through a hurricane at the time, but it arrived in good condition and the follow up from the sales team has been very good. Great sales team and follow up. I would recommend AutoNation Cadillac to a friend for sure.2024 Cadillac Lyriq Purchase
by Luis Ramirez on 07/07/2024The overall experience was excellent. The deal was completed without issues and exactly as originally estimated. The sales team was cordial and they were available whenever I had questions.Hi Luis, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor customer service
by LisaMJones on 04/24/2024The customer service at this dealership is horrible, I tried to get the Onstar Premium Package activated on my truck that is included with every new Escalade. I got the run around from the salesman, the sales manger and the general manager… too. Cadillac was very helpful and resolved my issue within a few hours. Buy a Cadillac elsewhere as Autonation Cadillac doesn't care about customer satisfaction!Hello, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us at (561) 291-6025 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Cadillac West Palm Beach
Tesla Model 3
by HGomez12 on 04/10/2024My husband and I had the best experience working with Abbi! His customer service was out of this world. I’ve never been so impressed with a car dealership the way I am with AutoNation Cadillac. Abbi helped make our car buying process… painless. Thank you!!Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Done right
by DD on 04/03/2024Received all details up front and smooth transactionHi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience
by Itsmekt on 03/28/2024Wow. GREAT exprience purchasing my new XT4 at Auto Nation. It was the 1st and so far only time I actually enjoyed buying a new car. If you stop by, ask for Constantine. You will be glad you did!Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Easiest car purchase ever
by mgbeecher on 03/04/2024Autonation Cadillac made my purchase of a pre-owned Honda HR-V quick, easy and hassle-free. I would recommend them highly.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future.
Great Experience
by ShaneAsmus on 02/24/2024I drove up from South Miami to work with Abi because all the dealerships down here are trying to rip customers off with Market Adjustment fees of $15k. Abi was honest throughout the entire process and it was an actual great experience… working with him!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Terry McKerchie
by TMcKerchie on 02/23/2024My salesman, Mike was extremely professional, and made the whole process seamless from start to finish!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
2014 XTS purchase
by F. DeLizio on 02/16/2024Mike Heinz and team were fantastic. All were responsive and professional. Great experience overall.Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service with Jim and john
by Srinivasan on 02/14/2024Excellent price and excellent customer service by Jim and johnWe are pleased to hear you had such a positive experience with us, Srinivasan! If you ever need help, just give us a call. Happy motoring!
Bought my lease
by Nc12345 on 02/11/2024Took 4 hours to complete a simple buyout. Got it all the paperwork incorrect. Had us wait 4 hours in the corner of the showroom and made us feel like they were doing us a favor. Tried to even tack on 150 fee. Just a rotten experience from… start to finish and from everyone we met there. Still haven't gotten my title because they forget to scan my license and I had to email it to them.Hi, we are deeply disappointed by your experience at AutoNation Cadillac West Palm Beach. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.
Top Tier Support, Staff and Service.
by Sharky910 on 02/02/2024I just leased my second vehicle from AutoNation Cadillac in WPB. Everyone (from reception to sales staff to management to finance) was welcoming, attentive, patient and helpful. The process was streamlined, relatively quick and entirely… painless. From both the product (my second XTS4) to the personnel who who placed it in my possession (the good folks at AutoNation Cadillac WPB) I am extremely pleased and offer my most heartfelt props and recommendation.Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future. Have a great day!
Truck purchase
by Robert M on 01/30/2024Was purchasing a used truck for my company. Found trucks online that fit my criteria at 3-4 different dealerships. Mr Kelly from Autonation was honest and upfront from the very beginning about price and timetable to have done. Other… dealerships wouldn’t give me price or said I’d get best price when I came in to dealership. Mr Kelly did a great job communicating at all times and had truck ready for me when he said he would. Drove over 3 hours to get truck when I’m surrounded by other car dealers near me. Such a great transaction that Mr Kelly is looking for me another truck right now!Hi Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Superb
by TonyC613 on 11/25/2023I have been dealing with the team, managed by John D, at Autonation Cadillac in West Palm Beach for 5+ years, they have always gone above and beyond for me not only with the sales department but with the service department as well. They run… a top notch dealership & wouldn’t go anywhere else.Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!
Autonations Cadillac CT5
by Boatlady on 11/01/2023My salesman Mike and the financial advisor Hoss were both excellent. Im ny 25+ years of owning and leasing Cadillacs, this was my best Cadillac experience ever. I am now a loyal customer!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
My new z4
by Brillms on 10/05/2023Searching for the perfect BMW Z4 brought me to my favorite Caddy dealer Auto Nation in Palm Beach . Fell in love at first site and Abi my salesman made the purchase so easy . Once again just a pleasure to do business with this dealership .Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Rudy sales auto nation cadillac
by Florida car on 09/26/2023Excellent process I have bought many cars I’m old this has been great not leading up to the purchase but all steps and post deliveryHello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
New 2024 All Electric Cadillac Lyriq
by Nury Ruiz on 09/20/2023It was an amazing experience and I recommend AutoNation Cadillac West Palm Beach to everyone looking for a Cadillac. Abi Matari and his team were incredible. The service and communication before, during and after our purchase was the best… experience I've had in my 40 years of buying a vehicle. The facilities are very comfortable and classy.Hi Nury, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Cadillac West Palm Beach! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
new XT5
by Mary Jane on 09/14/2023Abi was the best salesman ever. He took care of everything even before you thought of it.Hi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great Experience
by Don Mack on 08/05/2023Had a great experience with Arturo. I had found a car that I was very interested in and started to communicate with Arturo, unfortunately the car sold early the next morning. I started to look at other cars online most at different… dealerships, but Arturo sent me different options instead of giving up when the car I called about sold. He found me a great car and made the entire quick and easy. Great follow-up, great dealership experienceHi Don, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 09/04/2024